Deskero 2026: Benefits, Features & Pricing

Wondering if Deskero is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Deskero

4.7

(112)

Pricing

Starting at $9.00 per month

About Deskero

Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone, Android and Windows apps available.

Deskero features ticketing management, which allows users to group, tag and organize help desk tickets based on predefined rules. Users can also define ticket configuration rules, which allows users to create workflows for themselves and team members.

Deskero offers chat tickets, which allows users to manage support requests via chat. Users can also create separate workflows for incoming chat requests, and assign them to an agent, team or division. The product also features team chat, which allows team members to initiate chat engaging individual agents or teams.

Deskero offers subscription pricing, and is available in four different pricing plans based on the number of features offered.

Deskero Screenshots

Deskero Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Grow

$9.00

per user, per month

Plan includes:

Automatic Assignment
Desktop Notifications
Full Apis
Live Chat
Social Networking Ticketing

Business

$25.00

per user, per month

Plan includes:

Chat and Feedback Widget
Complete Multi-Channel
Scenarios (Automations)
Service Levels
Ticket Assignment Rules

Premium

$90.00

per user, per month

Plan includes:

Extended Business and Logic Rules
Extra Support and Customizations
Free Internal Agents
Multi-Brand Management
Time Trakcing

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Deskero Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Deskero
Activity Tracking
Alerts/Notifications
API
Autoresponders
Call Center Management
Configurable Workflow
Contact Database
CRM
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Email Management
Email Templates
Feedback Management
Help Desk Management
Inbox Management
Interaction Tracking
Knowledge Base Management
Live Chat
Mobile Access
Mobile App
Multi-Language
Performance Metrics
Prioritization
Queue Management
Real-Time Chat
Real-Time Monitoring
Real-Time Reporting
Reminders
Reporting & Statistics
Single Sign On
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third-Party Integrations
Ticket Management
User Management
Website Integration
Widgets

Deskero Integrations

Twitter/X

Zendesk Sell

Adobe Commerce

Zapier

WordPress

Gmail

See all 7 integrations

Deskero User Reviews

Overall Rating

4.7

Ratings Breakdown

69%

29%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.7

Functionality

4.5

Verified

Reviewer

Internet

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2018

Amazing Helpdesk Software

I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 4

Pros:

So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! Web based and they have mobile app also that you can use to connect! I recommend everyone to use it!

Javier S.

Verified reviewer

Information Technology and Services

2-10 employees

Used unspecified for less than 2 years

Review source

Reviewed February 2016

Helpdesk All in one

It’s a good product for managing customer ticket requests. It’s ease for use and very intuitive. the best feature it’s to the ability to connect with social networks . it's a helpdesk all in one

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

All in one social helpdesk solution (Facebook, twitter, ...) , with mobile app

Verified

Reviewer

Education Management

Self-Employed

Used other for free trial

Review source

Reviewed August 2020

engaging with customers

It is good but it needs more work to be great in my opinion.

Ratings Breakdown

Ease of use

Functionality

Pros:

It provides a free trial to test the software. It offers online support and online trainings and a good documentation.

Cons:

It does not offer any app in any of platforms. It does not offer any training in the format of webinars.

Vendor Response

Hello, thank you for your review. We actually do offer iOS and Android apps and our cloud based version is available on any browser and OS. Best regards

Replied February 2022

Mohsen G.

Verified reviewer

Media Production

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2017

Deskero free is nice

Ratings Breakdown

Ease of use

Functionality

Pros:

- Nice UX: It has a user-friendly user interface - Good server speed: As you submit a ticket or reply to a ticket, it responds very fast - Appropriate notifications for tickets

Cons:

I'm using it's free version and it is serving me the very basic features that I wanted to have. I don't see any bad point(s) in it.

Paolo V.

Verified reviewer

Used unspecified for less than 2 years

Review source

Reviewed April 2016

Simple & Good

Ticketing service very good and simple to setup and use. Support 100% fast and decisive. Price OK with a little discount.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Management of calls of a customer base for a legal software

Stephen A.

Verified reviewer

Used daily for free trial

Review source

Reviewed September 2017

Finally found a simple, clean/clear ticketing system .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation.

Cons:

Nothing major so far. It would refresh itself a little faster. Perhaps additional notifications. I have yet to use the Android app, so many of these concerns might be fixed via that.

Matteo G.

Verified reviewer

Human Resources

2-10 employees

Used unspecified for less than 12 months

Review source

Reviewed February 2016

Good Program

The application is good and it works perfectly. Ticket control is customizable, as well as being very simple and intuitive. Only not quite positive note is the mobile app, which unfortunately in my case sometimes experiences problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Cons:

The mobile app could be very useful if working.

Vendor Response

Hey! We recently released new versions for our apps, that fixed some bugs and improved several features. Cheers!

Replied February 2016

Daniele B.

Verified reviewer

Computer Software

Self-Employed

Used unspecified for less than 2 years

Review source

Reviewed February 2016

Very useful application

Deskero is a very useful application for managing support for your own customers. Simple to use, integrated with all communication channels and socials as well, Deskero makes support procedures transparent.

Ratings Breakdown

Ease of use

Customer support

Andrea L.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2017

The simplest and most powerful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- One of the simplest installation process - Everything ready up to 5 minutes - Good principles of design

Cons:

- The free subscription is too small for most startup - Sometimes admin area is a bit too crowdy - Chat systems is worst than other parts of the software