DevRev 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

DevRev

5.0

(1)

Pricing

Pricing available upon request

About DevRev

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity.

DevRev takes a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams.

DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is...

DevRev Screenshots

DevRev Pricing and Plans

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Free Version

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DevRev Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of DevRev
API
Chatbot
Collaboration Tools
Contact Management
CRM
Customer History
Customer Support
Customizable Branding
Document Storage
Email Management
Knowledge Base Management
Live Chat
Prioritization
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Search/Filter
Single Sign On
Surveys & Feedback
Tagging
Ticket Management
Workflow Management

DevRev Integrations

GitHub

Jira

CircleCI

Gmail

SendGrid

Slack

See all 7 integrations

DevRev User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used DevRev and would like to share your experience with others?

Christopher C.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Revolutionizing Customer Interaction

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our onboarding experience with DevRev was top-notch. Their team was incredibly responsive, offering invaluable help whenever we needed it. This proactive approach ensured a smooth and efficient integration of DevRev into our product.Our team utilizes the product daily, and navigating DevRev's platform is effortless. Its user-friendly interface, combined with the unified search functionality, ensures a superior user experience. Our agents found it easy to traverse through, and the PLuG feature resonates well with our end-users, showcasing the platform's intuitiveness.Compared to traditional support and product development software, DevRev stands out distinctly. It acts as a bridge, making collaboration between our support, engineering, and product teams seamless. Debugging and issue resolution have become a more streamlined process thanks to DevRev.DevRev is more than just a product to us; it's a strategic partnership. Their commitment to continuous improvement, primarily based on client feedback, is evident in the consistent enhancements we observe. It's rare to find no points of contention with such software, but in DevRev's case, we genuinely enjoy every facet of the partnership.

Cons:

Nothing, keep up the great work DevRev team!

Showing 1 - 1 of 1 Reviews