Dixa 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Dixa

4.3

(20)

Pricing

Starting at $39.00 per month

About Dixa

Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations.

Dixa allows your team to deliver instant and continuous service across phone, email, chat and Facebook Messenger all from one screen to build more personal, long-term relationships with your customers.

Real-time performance stats, intelligent routing, seamless integrations, automations, customer recognition and much more helps you prioritize your customers and how to give the best possible service every time.

All conversation types are placed into queues and are automatically assigned to the appropriate agent, while conversation data is translated into real-time analytics. Other features include: VoIP, call recording, IVR, call transfer and automatic callback.

Dixa Screenshots

Dixa Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Basic

$39.00

per user, per month

No plan information available

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Dixa Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Dixa
AI Copilot
Alerts/Notifications
API
Automatic Call Distribution
Autoresponders
Blended Call Center
Callback Scheduling
Call Center Management
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Chatbot
Chat/Messaging
Commenting/Notes
Communication Management
Computer Telephony Integration
Contact Database
Contact Management
CRM
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Drag & Drop
Email Management
Employee Activity Monitoring
Event Triggered Actions
Feedback Management
Inbound Call Center
Inbox Management
Interaction Tracking
IVR
Knowledge Base Management
Knowledge Management
Live Chat
Manual Dialer
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Outbound Call Center
Performance Management
Performance Metrics
Prioritization
Queue Management
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Remote Access/Control
Remote Support
Reporting & Statistics
SMS Messaging
Social Media Integration
Softphone
SSL Security
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Third-Party Integrations
Ticket Management
Time Zone Tracking
Visual Analytics
Voice Mail
VoIP
VoIP Connection
Widgets

Dixa Integrations

Pipedrive

WooCommerce

Dynamics 365 Business Central

Plecto

Adobe Commerce

SuperOffice CRM

See all 37 integrations

Dixa User Reviews

Overall Rating

4.3

Ratings Breakdown

55%

35%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.3

Functionality

3.9

Luimer D.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed April 2018

Excellent performance

We have compacted better in the work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it

Cons:

We do not find a major problem with this platform, I just hope that the text options in voice improve a bit

Vendor Response

Thank you for your review, Luimer!

Replied May 2018

Kevin T.

Verified reviewer

Consumer Goods

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

Dixa - Great Omnichannel/CRM Software

Much better consumer experience because you put the consumer in control if they want to wait for an agent, get a callback or leave a voicemail. Our channel partners get to the agent supporting them via area code routing and email identification. It give a personalized experience and saves time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Programming in Dixa is like programming in Visio. You do not need technical expertise to create a flow that will give your customers an outstanding experience.

Cons:

The Analytics and reporting gives you the fundamental information but the package needs enhancements.

Reasons for choosing Dixa

Dixa was clearly the best value proposition. They a relatively new company and are very open to working with you to add enhancements that make a difference in the experience you deliver to consumers and channel partners.

Reasons for switching to Dixa

Dixa's telephony offering was far superior. We could only implement chat in North America and not the rest of the world.

Rune F.

Verified reviewer

Printing

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Be ware of trick-sale upgrades.

It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and we would not have renewed the binding period. Of course I tried to discuss this with our sales contact, but after the sale, he did not want to talk us and referred to an account administrator. Then I tried to talk to our account manager, but as he said, he knows nothing about our deal and could not do anything. Dixa have many fine words, about their focus is on providing exceptional customer service and nurturing their customer's friendship, but the fact is that we have now found another solution and closed our connection to Dixa, even though we still have to pay a long time for software that we can not use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software uses queue for email routing, as in a telephone system.

Cons:

We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period.

Reasons for choosing Dixa

Dixa was cheaper back then, but looking back, we should have chosen otherwise.

Jonas J.

Verified reviewer

Package/ Freight Delivery

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

All in one place

We have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers’ evolving needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs.

Cons:

Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications.

Vendor Response

Hi Jonas, Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :)

Replied March 2019

Elizabeth S.

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2017

Cheap, efficient and all about customization, this is what I can say about using Dixa.

It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :)

Cons:

As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Vendor Response

Thanks for the great review, Elizabeth!

Replied August 2017

Verified

Reviewer

Civil Engineering

10000+ employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Scam

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features were decent. Setup was painless for the most part.

Cons:

They dont have a clue whats going on. Customer support is terrible. Always blaming you when their integrations are medicore. They didnt want to give us our ported number back to keep us in the contract. When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape. DO NOT GIVE PORT YOUR NUMBER! THEY USE IT TO KEEP YOU WITH THEM!

Dmitry M.

Verified reviewer

Sports

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed April 2019

Easy to start and excellent quality

We are using the service constantly for one and half year already by our support and sales departments. We really enjoy their service level, and PI phone software! Keep this level please!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality

Cons:

they don't have iOS app at this stage but it is on their road map

Vendor Response

Hi Dmitry! Thank you for reviewing us, we are happy to hear you are enjoying Dixa. We are looking forward to continuing to work with great customers like yourself and improve our product even more :)

Replied April 2019

Roberth C.

Verified reviewer

51-200 employees

Used daily for less than 6 months

Review source

Reviewed January 2018

Excellent cloud solution for your callcenter with a reasonable cost!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly.

Cons:

IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools.

Vendor Response

Hi Roberth! So happy you like our IVR and call flow :-) As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration. You mention the need for more customization options in the IVR builder. Which are you missing?

Replied January 2018

Mark E.

Verified reviewer

Glass, Ceramics & Concrete

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

Phone system with a twist

Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have grown to like the platform as it works almost like a ticketing system with phone calls.

Cons:

You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful.

Vendor Response

Hi Mark, Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!

Replied March 2019

Benjamin H.

Verified reviewer

Consumer Electronics

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Dixa Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy setup of phone/chat/email in the desktop app.

Cons:

I think there should be an android/iOS app

Vendor Response

Hi Benjamin, Thank you for reviewing us, we really appreciate the feedback! We'd love to hear how you would use an android/iOS app if it were available, so please feel free to get in touch to chat :)

Replied March 2019

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