eWay-CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

eWay-CRM

4.5

(804)

Pricing

Starting at $20.00 per month

About eWay-CRM

CRM tools within e-Way CRM are integrated with Outlook, allowing for further use and expansion of the system. With this solution, marketing is done efficiently because it can assist in creating strategic plans, sending bulk emails, generating leads and evaluation.

The CRM, together with Outlook, stores data about the customers and allows users to access them. The platform also offers a project management module that allows automation of the workflow. Additionally, assessment of the business performance is possible with the analytics tool available in this tool. Professionals can also use it as a web application or via mobile devices. It works offline so employees can track business opportunities and engage with customers, even from remote locations.

eWay-CRM Screenshots

eWay-CRM Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Lite

$20.00

per user, per month

Plan includes:

Synchronization with Outlook calendar (3 calendars)
User views (3 per module)
Workflows - Basic (3 per module)
Custom fields (30 in total)
Custom forms (3 per module)
Important fields (3 per module)
Mandatory fields (3 per module)
10 GB for documents and emails

Standard

$27.00

per user, per month

Plan includes:

Synchronization with Outlook calendar (5 calendars)
Shared views (5 per module)
User views (5 per module)
Workflows - Basic or Advanced (5 per module)
Custom fields (50 in total)
Custom forms (5 per module)
Important fields (5 per module)
Mandatory fields (5 per module)
25 GB for documents and emails (extendable)

Plus

$40.00

per user, per month

Plan includes:

Synchronization with Outlook calendar (unlimited)
Shared views (unlimited)
User views (unlimited)
Workflows - Basic or Advanced (unlimited)
Custom fields (unlimited)
Custom forms (unlimited)
Important fields (unlimited)
Mandatory fields (unlimited)
Unique fields (unlimited)
Currencies (unlimited)

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eWay-CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of eWay-CRM
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Advocate Management
Agile Methodologies
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Assignment Management
Auto-Dialer
Autoresponders
Batch Processing
Bid Management
Billable Items Tracking
Billing & Invoicing
Billing Rate Management
Budget Management
Buyer Management
Calendar/Reminder System
Calendar Sync
Call List Management
Call Monitoring
Call Recording
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Segmentation
CAN-SPAM Compliance
Change Order Management
Charting
Click Tracking
Client Management
Client/Property Matching
Client Tracking
Collaboration Tools
Commenting/Notes
Committee Management
Communication Management
Conflict Management
Contact Database
Contact Management
Contract/License Management
Cost-to-Completion Tracking
CRM
Customer Advocacy
Customer Database
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Management
Data Synchronization
Deadline Management
Deal Management
Document Generation
Document Management
Document Storage
Document Templates
Donation Tracking
Drag & Drop
Drip Campaigns
Due Date Tracking
Dynamic Content
Email Alerts
Email Campaign Management
Email Distribution
Email Marketing
Email Templates
Email Tracking
Engagement Tracking
Estimating
Event Management
Expense Tracking
File Management
File Sharing
Filtering
Financial Management
For AEC Industry
For Contact Centers
Forecasting
For Insurance Industry
Forms Management
For Nonprofits
For Real Estate
For Small Businesses
For Startups
Fundraising Management
Grant Management
Image Library
Interaction Tracking
Internal Chat Integration
Issue Management
Issue Tracking
Job Costing
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
List Management
Marketing Automation
Meeting Management
Membership Management
MES
Milestone Tracking
Mobile Access
Mobile App
Mobile Optimization
Multi-Campaign
Multi-Channel Communication
Multi-Channel Marketing
Multiple Projects
Nonprofit Advocacy
Opportunity Management
Percent-Complete Tracking
Performance Management
Personalization
Pipeline Management
Pipeline Reports
Planning Tools
Portfolio Management
Progress Tracking
Projections
Project Management
Project Planning
Project Planning/Scheduling
Project Templates
Project Time Tracking
Project Tracking
Project Workflow
Real-Time Analytics
Real-Time Notifications
Real-Time Updates
Referral Tracking
Registration Management
Relationship Tracking
Reminders
Reporting/Project Tracking
Reporting & Statistics
Resource Management
Role-Based Permissions
Sales Approval
Sales Forecasting
Sales Reports
Sales Trend Analysis
Scheduling
Search/Filter
Shared Contacts
Social Media Integration
SSL Security
Status Tracking
Subcontractor Management
Subscriber Management
Summary Reports
Tagging
Task Planning
Task Progress Tracking
Task Scheduling
Team Assignments
Template Management
Third-Party Integrations
Time Clock
Time & Expense Tracking
Time Tracking
To-Do List
Traditional Methodologies
Trust Accounting
Visualization
Volunteer Management
Warranty Tracking
Website Integration
WYSIWYG Editor

eWay-CRM Integrations

Microsoft Outlook

Integration rated 4.6 from 57 reviews

Microsoft 365

Integration rated 4.5 from 22 reviews

Microsoft Power BI

Integration rated 4.5 from 12 reviews

TeamViewer

Tableau

QuickBooks Online

See all 13 integrations

eWay-CRM User Reviews

Overall Rating

4.5

Ratings Breakdown

57%

36%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.6

Functionality

4.3

Mikuláš H.

Verified reviewer

Business Supplies and Equipment

2-10 employees

Used daily for more than 2 years

Reviewed January 2026

A Reliable and Mature CRM for Everyday Work

Overall, my experience with eWay-CRM is very positive. The system is stable, reliable, and consistently supports our sales and customer processes. I appreciate the continuous product development, its flexibility, and the high-quality customer support that helps resolve requests quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most now is the stability of the system and how well it supports daily workflows. The Outlook integration continues to be a major advantage, and over time the CRM has proven to be reliable, flexible, and well-suited to our sales and customer management processes.

Cons:

Currently, the main drawback I see is the more complex setup of some advanced features. For new users, getting oriented in the system can be challenging at first and may require some training.

Verified

Reviewer

Professional Training & Coaching

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Practical CRM Tool with Clear Project Overview

Overall, it is a practical and efficient tool that supports us well in organizing our customer and project administration.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

eWay-CRM is an accessible and user-friendly system that allows us to easily keep track of our customers and related information. The software integrates well with our daily workflow, making it simple for our team to adopt and use consistently. In particular, we appreciate the clarity and structure of the Project Management module, which helps us maintain a clear overview of ongoing projects and related activities.

Cons:

One drawback is that the new version of Outlook does not seem to integrate properly with the system. At the moment, we are still using the classic Outlook interface to ensure full functionality, but this will not be a sustainable solution in the long term as support for the old version is expected to be phased out.

Reasons for switching to eWay-CRM

Additional features and improved integration with our daily workflow and Outlook would enhance usability.

Freek K.

Verified reviewer

Import and Export

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

eWay CRM for email communication

Previously 5

For email communication with clients and suppliers it is the best and most affordable CRM we have used, simple to work with and reliable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the Deals and Projects modules that keep all emails, notes and documents in one place and make tracking work very easy.

Cons:

Internal communication within projects and deals in Teams is not available, so staff must switch tools and messages sometimes get lost.

Markéta R.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Essential help for business data and project management

We have been using eWay CRM in our company for more than 10 years. I use it daily and it is essential for my work agenda. The continual software development always brings something new which makes working with project and client management even easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support, project management, email management, user interface, contact management, business overview

Cons:

Settup or adjustments of specific data views in the system are quite complicated for ordinary user and I usually have to ask for support.

Reasons for switching to eWay-CRM

Business contact manager for Microsoft Outlook was not capable to cover all tasks we neededx

Daniel H.

Verified reviewer

Farming

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

User experience with eWay

Overall, the experience has been mostly positive. I believe that over time all features will be transferred to the new eWay Online user interface and everything will be perfect.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

eWay-CRM Online is clear and well-structured and is fully integrated with the Pohoda accounting system. The mobile app is practical and easy to use.

Cons:

The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration.

Reasons for choosing eWay-CRM

better Pohoda integration, outlook integration

Anna K.

Verified reviewer

Building Materials

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Evaluation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer can customize almost everthing to his needs. The best thing is the workflow regarding our projects.

Cons:

everything has to be paid for (every small change is very expensive - considering that we are not sure, if it will work for us). That is what is holding us back.

Reasons for choosing eWay-CRM

because it is implemented in Outlook and because it is a czech product (better communication with the support + czech language)

Adam K.

Verified reviewer

Accounting

11-50 employees

Used weekly for less than 6 months

Reviewed January 2026

Good CRM with Outlook seamless integration

I like it, I like the way you can convert all the emails into contacts and deals. With this it is then quite simple to manage new contacts and clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it is integrated to outlook - that is frankly the best thing. It is also connected to Ares so it can simply search company info just from IČO.

Cons:

sometimes it feels a bit laggy but not a huge deal. I sometimes feel that it requires me to create the company by hand in order to convert the mail into contact but not bad.

Reasons for choosing eWay-CRM

Outlook integration and pricing was much better.

Jan F.

Verified reviewer

Facilities Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2026

eWay in FM

I am fine to have such tool within my team. I am sure We are not using all functions, which is pitty.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

integration in Outlook MS Office, web interface, look of the CRM, connecting to public database, selecting

Cons:

sometime support from the supplier, we have special custom settings and default reports at eWay cannot be used for them

Reasons for choosing eWay-CRM

price, customization, supplier attitude ..

Vladimir M.

Verified reviewer

Machinery

11-50 employees

Used daily for less than 2 years

Reviewed January 2026

sales, marketing

My overall experience with eWay-CRM has been very positive. It is reliable, easy to use, and well-suited for small and medium-sized companies looking for a practical and efficient CRM solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

eWay-CRM is a very high-quality CRM solution that fits perfectly into daily business operations. It is stable, secure, and offers excellent value for money. The biggest advantage of eWay-CRM is its deep integration with Microsoft Outlook. It feels like a natural part of everyday work rather than a separate system.

Cons:

Some advanced customizations may require initial setup or guidance, but the support team is always helpful.

Verified

Reviewer

Professional Training & Coaching

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Greart Crm

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The seamless Outlook integration and user-friendly interface are highly commendable, making this the most effective CRM I've utilized throughout my extensive experience with such systems.

Cons:

Needs more intergratoons to other systems ..

Showing 1 - 10 of 804 Reviews

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