FLG 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

FLG

4.8

(40)

Pricing

Starting at £19.99 per month

About FLG

FLG is a UK–based lead management CRM system designed with simplicity, power, and ease of use in mind. It comes with a free trial, lite and professional packages. FLG offers everything you need to manage 100,000s of leads, helping automate workflows and schedule appointments. It comes with a unique free amount of set up days to help businesses new to CRMs start off just right.

Perfect for UK small to medium businesses that are first-time CRM adopters looking for improved reporting and data accuracy when working with their customers. In addition, FLG offers easy lead management, multi-channel marketing options, intelligent sales workflows, voice dialer integration options, and general efficiency through task automation.

Unlike other CRMs, we include free set-up assistance, UK-based telephone and email support and adapt quickly and easily to your existing or preferred processes.

FLG Screenshots

FLG Pricing and Plans

Starting price: £19.99 per month

Free Trial

Free Version

Lite

£19.99

per user, per month

Plan includes:

1 day free initial setup
Lead Management
Outbound SMS
Outbound Emails
Inbound SMS Replies
SMS Short Codes
SMS Short Links
Document Management
Dialler Integration
UK - Based Email Support

Professional

£34.99

per user, per month

Plan includes:

3 Day Free Initial Setup
All Lite Package Features
Advanced Fact Finding Journey Tool
Insights Advanced Reporting and Analytics
Funnel Reports
Partner Portals
Appointments Scheduling Tool
Secure Document Uploads
UK - Based Telephone and Email Support
Access to Knowledge Base

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FLG Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of FLG
Activity Dashboard
Activity Tracking
API
Batch Processing
Calendar/Reminder System
Calendar Sync
Campaign Management
Catalog Management
Channel Management
Client Management
Commission Management
Contact Database
Contact Management
CRM
Customer Database
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Management
Document Storage
Email Marketing
Field Sales Management
For Small Businesses
Interaction Tracking
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Segmentation
Marketing Automation
Monitoring
Multi-Channel Communication
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Relationship Tracking
Reminders
Search/Filter
Shared Contacts
Source Tracking
Team Assignments
Templates
Third-Party Integrations
Web-based Deployment

FLG Integrations

Aircall

Zapier

LeadsBridge

Buffer

Dropbox Business

FreshBooks

See all 12 integrations

FLG User Reviews

Overall Rating

4.8

Ratings Breakdown

88%

10%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.8

Functionality

4.5

Thomas C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2020

Solid Sales CRM - Solid Customer Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service and Support are brilliant. The system is easy to set up and agile if any further changes are required.

Cons:

I feel there are some aspects of the reporting suite that could be tweaked.

Reasons for choosing FLG

Cost

Vendor Response

Thanks for leaving us a review Thomas, it's much appreciated. We're pleased to hear you've received great support and you're finding the system easy to use. Please feel free to contact us anytime if you need any help and advice on reporting.

Replied January 2021

Mark P.

Verified reviewer

Legal Services

2-10 employees

Used daily for more than 2 years

Reviewed November 2020

Great system at a low price

The system is very easy to use and the guides online are helpful. The price is well worth the package which you get.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great claim tracking, easy to use and it is very easy to log calls, documents, etc. The status make the case's easy to track each stage they are in.

Cons:

Additional reporting, better tracking on people placing tasks

Reasons for choosing FLG

The price and the extensive software provided for the low price.

Vendor Response

Hi Mark, Thank you very much for the review. Pleased to hear you're getting great value from the platform, and please feel free to provide suggestions for improvement in our product feedback area. We work hard to implement priority improvements. Thank you for your business!

Replied November 2020

James C.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Reviewed November 2020

Been very useful for many years

Lead management and distribution made easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FLG has always been easy to set-up, use and integrate with other tools. Simple logic for dsitribution and management of leads mean that we have contonuted to use it for years

Cons:

We've requested many improvements over the years. None of which have ever been implemented

Reasons for choosing FLG

Never tried another

Vendor Response

Hi James, thank you for taking the time to review us - its' much appreciated. Glad to hear you find the platform so easy to use, and please keep your suggestions coming in our product feedback area. We welcome all suggestions and work hard to implement priority improvements. Thank you for your business!

Replied November 2020

Joanne C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Reviewed November 2020

An Excellent, Easy-To-Use, UK-Based CRM System

As a former happy user, we're delighted to be back. The CRM is easy to navigate, has great functionality and at a very reasonable price.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Firstly, they're UK based, unlike most which are USA based and thus getting hold of anybody before 2pm is nigh-on impossible! Secondly, the system is so simple, yet has so much functionality. From simple contact management, to creating templates, through to workflows - everything is so simple to set up.

Cons:

We've come back to FLG after a circa 5 year absence. When we had FLG before, the email capabilities were limited and we often got told our emails weren't "pretty" - that's the main reason why we left tbh. However, that's all sorted now and the emails have much better capabilities. That's why we've come back.

Reasons for choosing FLG

We've been fans of FLG360 for years, and only left previously because of the limited email capabilities. Now that's been fixed, we're very happy returning customers.

Reasons for switching to FLG

We wanted the functionality of workflows and prettier emails.

Vendor Response

Hi Joanne, Thank you for your kind review and welcome back to FLG - we're delighted to hear you're pleased with the improvements we've made. Thank you for your business.

Replied November 2020

Chris I.

Verified reviewer

Legal Services

2-10 employees

Used daily for more than 2 years

Reviewed October 2019

Product feedback

Flg has served our business requirements consistently for a number of years. As we develop our automation processes we hope the creativity of FLG will provide more solutions for us to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to build work flows with communication triggers, tasks and status changes. Very simple to use. Easy user interface and all elements well placed. Integration with 3rd party applications has been simple most of the time. Flg have developed specific solutions which have fitted well with our needs (FlowXO)

Cons:

Can’t change multiple templates with one click (I.e. change of address). Looking at applications to auto move statuses, tasks and document upload without human interaction. Not sure this is possible yet

Reasons for switching to FLG

Didn’t like archaic platform and autonomy users had to manipulate cases

Vendor Response

Thank you for your feedback, Chris - it's much appreciated. Happy to hear that the platform works so well for your business requirements and that you find it simple to use. I've passed your comments to our product team - please don't hesitate to contact us anytime with more suggestions for improvement. Lauren Shaw

Replied October 2019

Aaron S.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Reviewed June 2020

Great service and platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The FLG platform has customization options that allow it to be useful no matter the industry of your business. We attribute a lot of our success to the optimization of our sales process through the platform. These options are also supported by first-class customer service and training material if you ever need it.

Cons:

As we have grown we have started to see some limitations although few, the one worth mentioning would be that there are only 50 custom fields in the customer data section.

Reasons for choosing FLG

We found that with FLG there is a large amount of flexibility to accommodate company changes and growth. It is also very competitively priced which is always a big win.

Vendor Response

Thanks very much for the great review Aaron. On your plan you have access to Journeys which allows you to add as many fields as you like, and you can organise them into sections with tables, add calculations etc. Please get in touch with Support and they'll help you set it up and show you how it works.

Replied June 2020

Peter H.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Reviewed June 2020

The Best Keeps Getting Better

It's been great, I've used FLG for several years now and for a couple of different industries. I have witnessed the software evolve during my time as a customer and I have every faith they will continue to make a great system better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the lead actions and have built some really nice workflows for new leads, quotes and sales. E.g. When a new web lead is received, we notify the user assigned, send the customer a text and a welcome email with a link to an appointment booking calendar in FLG. The advisors love this as it helps improve contact rate.

Cons:

The additional fields are limited to 50, but to be honest there hasn't been many times i have needed more than 50 but it would be nice to have to option.

Vendor Response

Thanks for the fabulous review Peter - we really appreciate it! On your plan you have access to Journeys which allows you to add as many fields as you like, and you can organise them into sections with tables, add calculations etc. Please get in touch with Support and they'll help you set it up and show you how it works.

Replied June 2020

Callum W.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Reviewed November 2020

Great Software For Marketing

Very good. It's been our key marketing and reporting tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's so easy to filter your leads and check progresses. Much easier than most software's, it's saved me a great deal of time. It's also so flexible and versatile.

Cons:

It can be time consuming to add changes to multiple lead groups.

Vendor Response

Hi Callum, Thanks very much for the great review. We're delighted to hear you find FLG very easy to use and that it's saving you so much time overall. Thank you for your valued custom.

Replied November 2020

Andrew B.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Reviewed November 2020

Makes Lead Management Effortless

FLG helps me to get on with my daily duties without having to worry about lead storage and distribution. FLG makes the process fully automated. I have never come across a better product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can rely on FLG to store, manage and distribute my leads very easily without the need to supervise.

Cons:

Maybe the admin interface could be a little less confusing but with time I got there.

Reasons for switching to FLG

Much better features with FLG

Vendor Response

Hi Andrew, thanks for the great comments! So pleased to hear FLG's automation features are so useful to you and your business. If you ever need any help, please just pick up the phone and we'd be happy to help. Thank you for your business.

Replied November 2020

Jamie H.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 12 months

Reviewed October 2019

FLG Software Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is extremely easy to use for the most part and where there are difficulties the support team are fantastic. On every occasion I have had to speak to the support team, they have always been friendly, knowledgeable and helpful.

Cons:

Initially, we had issues as some features we were used to in past CRM's were not available so workarounds had to be found.

Reasons for choosing FLG

We road-tested a lot of cloud-based CRM systems but found FLG to be by far the most appropriate for what we required and the ease of use was very appealing

Reasons for switching to FLG

We needed to find a more robust and affordable CRM which would enable us to remain competitive in this ever-changing industry.

Vendor Response

Thanks for the great feedback Jamie - so pleased to hear you find the platform easy to use and whenever you need support, you're receiving excellent service from our team. Please feel free to contact us with any suggestions for improvement, Lauren Shaw

Replied October 2019

Showing 1 - 10 of 40 Reviews

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