HelpdeskEddy 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if HelpdeskEddy is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

HelpdeskEddy

5.0

(2)

Pricing

Starting at £10.00 per month

About HelpdeskEddy

HelpDesk Eddy is a customer support software for any size business in a variety of industries. The solution provides a common channel to interact with customers through multiple communication points including emails, website, phone and a service desk portal.

Users can connect their existing mailbox to the system and the solution will read all incoming mail and convert them into tickets. The tickets generated from emails contain all the information sent, including content and attachments.

HelpDesk Eddy comes with a personalization option that enables businesses to brand the software according to the needs of the users. The personalization includes the domain name, company logo and more. The software also comes with a functional API that helps businesses to tailor-fit the solution's functionalities according to individual needs.

HelpdeskEddy Screenshots

HelpdeskEddy Pricing and Plans

Starting price: £10.00 per month

Free Trial

Free Version

Basic

£10.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

HelpdeskEddy Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of HelpdeskEddy
API
Customizable Branding
Document Storage
Email Management
Interaction Tracking
IT Asset Management
Knowledge Base Management
Live Chat
Personalization
Real-Time Chat
Social Media Integration
Templates
Ticket Management

HelpdeskEddy User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used HelpdeskEddy and would like to share your experience with others?

Kaspars L.

Entertainment

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2017

Helps to keep our flow of documents in an absolute order!

I organize and conduct events. In principle, I would have had enough of regular e-mail and a mobile phone, but I really like to look more professional. When my clients receive an immediate response instead of waiting, with a unique number of their request it looks like a recurrence to a serious business! In addition, if anyone has any claims or complaints, they can use a specially designated e-mail address, which is connected to the same system. In spite of the fact that my company employs only two people and we receive a maximum of 20 letters a week, the system has already proved its efficiency and helps to keep our flow of documents in an absolute order!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sometimes it's interesting to see different types of reports - you can see what kinds of services we have in order, and where the service quality could be improved!

Agata D.

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2017

Everything is much simpler now

My system administrator recommended me this program. I have a very small traffic of inquiries from customers and basically the usual email was enough. The main problem with using regular email - I could not effectively track customer inquiries and there was no analysis capability. With a professional system, everything is much simpler now. In addition, I really like the mobile version. I do not use chat - I don't have enough employees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can safely recommend Helpdeskeddy to any small business owner.

Showing 1 - 2 of 2 Reviews