Hostaway 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Hostaway

4.8

(1485)

Pricing

Pricing available upon request

About Hostaway

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation.

What You Can Do With Hostaway:
*Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google)
*Real-time sync on availability, pricing, and calendars across all connected channels.
*Manage all reservations and conversations in one unified inbox.
*Automate 93% of repetitive guest communication with AI Replies.
*Increase earnings by 25%+ with Dynamic Pricing.
*Track performance with advanced reporting and insights.
*Self-serve Owner Portals and automated statements for professional, transparent owner reporting
*Connect your 200+ tools through powerful integrations.
*Create or connect your own direct booking website to cut OTA commissions

Everything works together, so you don’t have t...

Hostaway Screenshots

Hostaway Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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Hostaway Features

Popular features found in Channel Management
Calendar Management
Campaign Management
Data Synchronization
Dynamic Pricing
Incentive Management
Lead Management
Multi-Channel Distribution
Order Management
Partner Portal
Pipeline Management
More features of Hostaway
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
Calendar Sync
Catering Management
Channel Analytics
Channel Management
Collaboration Tools
Commission Management
Communication Management
Contact Management
Content Management
Credit Card Processing
CRM
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discount Management
Document Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Email Templates
Employee Management
Event Calendar
Expense Tracking
Extended Stay
Financial Management
For Hospitality Industry
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Check-in/Check-out
Guest Communications
Guest Experience Management
Guest Tracking
Housekeeping Management
Inbox Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Listing Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Marketing Automation
Marketing Management
Mobile Access
Mobile App
Multi-Channel Campaigns
Multi-Channel Management
Multi-Channel Marketing
Multi-Channel Sync
Multi-Currency
Multi-Language
Multi-Location
Multi-Property
Occupancy Management
Online Booking
Online Payments
Opportunity Management
Owner Portal
Owner Statements
Partner Management
Payment Processing
Performance Metrics
Point of Sale (POS)
Price/Margin Management
Promotions Management
Property Database
Property Management
Rate Management
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Updates
Referral Management
Reminders
Reporting/Analytics
Reporting & Statistics
Reservations Management
Restriction Management
Revenue Management
Reviews Management
Role-Based Permissions
Room Booking
Room Inventory
Sales Reports
Search/Filter
Short/Long Term Rental
Single Property
SMS Messaging
Spa/Activity Management
Task Management
Tax Management
Template Management
Tenant Portal
Tenant Screening
Third Party Booking
Third-Party Integrations
Transaction History
User Management
Website Integration
Website Management
Workflow Management
Work Order Management

Hostaway Integrations

Stripe

Integration rated 4.6 from 216 reviews

PriceLabs

Integration rated 4.8 from 192 reviews

Vrbo

Integration rated 4.1 from 81 reviews

Turno

Integration rated 4.5 from 38 reviews

Breezeway

Integration rated 4.7 from 18 reviews

Beyond

Integration rated 4.6 from 15 reviews

See all 51 integrations

Hostaway User Reviews

Overall Rating

4.8

Ratings Breakdown

86%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.7

Amy C.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2026

Terrific Tech Support Experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden], Hostaway's support representative, was spectacular this morning. There were several issues with owner reporting, and he was able to walk me through a solution and and explanation. I'm thankful for his problem-solving skill and the way he gave me words to help an owner understand her reporting.

Cons:

I'm not sure why the formula needed edited in the first place. It seems that it should have been an update or in place already.

Philip S.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2026

Great PMS for short term villa rentals

Excellent support, onboarding and strong features. Google Travel works well and payments look professional. However VRBO setup is slow and email design features need improvement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] did an outstanding job guiding me through the setup. While many platforms simply point you to their “intuitive” software and leave you to figure things out, Hostaway offered something rare these days: real human support. [sensitive content hidden] not only walked me through the essentials but also highlighted features I never would have discovered on my own — and they’ve already proven incredibly useful. Her help made the entire onboarding process smooth, efficient, and genuinely enjoyable. I also like the fact that you can connectt Google Travel to your lisitngs effortless. Payment systems and guest portal all looks very professional. Overal a great software.

Cons:

The onboarding process could definitely be faster. From the moment you express interest in the software to actually gaining access, the wait is quite long. Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks. The VRBO integration also took far too long. Connecting my listings to Booking.com, Airbnb, and Google Travel was nearly instant, but VRBO requires Hostaway to handle the mapping internally. I was told the mapping was completed, only to later find out from VRBO that it wasn’t. This led to nearly four weeks of back‑and‑forth communication. A better solution would be to allow customers to perform the VRBO mapping themselves instead of relying on Hostaway to do it. Another drawback is the email design tools. They are very basic at the moment, especially compared to competitors who offer much more advanced and flexible templates. I do hope Hostaway improves this feature in the future.

Reasons for switching to Hostaway

Guesty only works if you have an airbnb account first. And RentalWise had several critical bugs with the payment collection.

Evan K.

Verified reviewer

Real Estate

Self-Employed

Used daily for less than 2 years

Review source

Reviewed May 2024

Excellent knowledge and very helpful

Positive. I like the fact that I can call and get support usually in the same day.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] helped me figure out the financials section and correct many errors that I had with my listings to make sure to run accurate financial reports.

Cons:

It is a little expensive and there have been a few growing pains with the constant upgrading and changing of the software. Financials were a challenge for me as a I am not an accountant/bookkeeper. The email replies to issues are often not helpful or successful. Usually need to schedule or make a phone call or the issue remains unsolved for weeks in waiting for replies, etc..

Doris S.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2025

Essential Partner with Unbeatable 24/7 Support

Hostaway has been an absolutely incredible partner for our business. While the initial learning curve was bumpy—which is expected when migrating to or starting with any sophisticated property management system (PMS)—the commitment of their team made all the difference. We are extremely happy with the platform's capabilities and, most importantly, with the human support behind it. Value for Money: The platform’s ability to centralize booking management, sync calendars, and automate payments has proven to be an essential investment. It quickly pays for itself in efficiency and reduced manual workload. Ease of Use & Booking Management: Once our team moved past the initial setup phase, managing reservations, updating rates, and communicating with guests became seamless. The calendar synchronization is reliable and handles our inventory flawlessly across all channels. Payment and Reservation Management: The system offers powerful financial tools. While configuring complex owner statements can be challenging, the dedicated support makes navigating these essential financial tasks manageable. In conclusion, despite the initial learning curve and a few system quirks, the quality of the support team—especially the 24/7 availability and the expert financial guidance—makes Hostaway an indispensable five-star tool for our vacation rental operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The single most valuable asset is their 24-Hour Phone Support. This feature has been absolutely invaluable to us. As we were first starting out, I called many times, often at all hours of the night, trying to figure out urgent configuration issues or unexpected problems. Knowing there is always an expert available is the ultimate safety net. Furthermore, I must specifically highlight the financial expertise. Whenever I have complex financial questions regarding owner statements or payout formulas, [sensitive content hidden] has been incredible in every way. She is so helpful and has made navigating such complicated financial configurations easy and understandable. This level of dedicated, expert support is truly what sets Hostaway apart.

Cons:

Hostaway still needs to work on improving the photo upload system. At the moment, it can be cumbersome when handling large batches of images. We would greatly benefit from improvements to its drag-and-drop functionality for reordering and organizing photos efficiently across listings.

Reasons for choosing Hostaway

Hostaway has 24/7 customer support that I can call

Midori B.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

[sensitive content hidden] rules! 5 stars!

The interface could use a little refreshing, it's clunky at times. But generally very comprehensive and impressive as an umbrella, all-inclusive service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service ([sensitive content hidden]) is the best! Always patient and educational. The issue I was having wasn't even a Hostaway problem, it was a browser issue - nevertheless he was very patient in trouble shooting what I thought was a complete disaster. But he saved the day, like steering a ship out of a storm into a safe harbor. Making it all right again. Whew!

Cons:

Though the customer service reps are excellent, it might be an idea to hire more - so that the wait times aren't as lengthy. Having said that, if you can invest the time, I've never had an issue that the reps couldn't handle. (Just need more of them!)

Reasons for switching to Hostaway

Believed Hostaway would be better for more OTA channels.

Verified

Reviewer

Real Estate

Self-Employed

Used daily for less than 6 months

Review source

Reviewed February 2026

Excellent, attentive, hands on, great on boarding setup and more!

My experience with Hostaway was an excellent experience. I started at another platform that was a horrible experience. I was so overwhelmed and thought maybe I should not be doing short term rentals. Hostaway saved me from a lot of stress!!! I highly recommend this company and I look forward to purchasing another short term rental. I am confident that Hostaway will help me every step of the way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hostaway was my savior. I am new to the short term rental platforms and needed guidance. I started with another platform and it was a nightmare. I was beside myself and was not prepared for my new bookings. Hostaway set me up with several onboarding calls and made sure everything was ready to go from taxes and financials, to automated messages and more.

Cons:

I don't have any cons. Juan Miranda was polite, patient and helpful for all of my onboard meetings. He answered all of my questions and guided me every step of the way.

Reasons for switching to Hostaway

No support available besides AI. I made an appt several days out to speak to a rep and the appt was moved last minute to an hour early and I was in the middle of eating dinner.

Jennifer R.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2026

Great customer service for financial questions

[sensitive content hidden] at Hostaway thoughtfully explains what I need to understand to enable me to use the owner statement tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that Hostaway is mostly user friendly and if I do need help I can reach a customer support person to help me.

Cons:

I least like the disconnect between Hostaway and the OTAs. When I think something is active and find out it is not.

Reasons for choosing Hostaway

I was offered a low onboarding fee and onboarding specialist. I was told that Hostaway was working on AI integration which was important to me.

Reasons for switching to Hostaway

I outgrew Hospitable and needed more features.

Rad R.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 12 months

Review source

Reviewed February 2026

Customer Support sessions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Yen was really knowledgeable of all the technical aspects needed to trouble shoot any issues I had with my hostaway account.

Cons:

In General the long wait times when calling to get a rep on the phone. Most of the time I wait about an hour or more.

Reasons for choosing Hostaway

Just had the best features, and customer service as well less issues.

Reasons for switching to Hostaway

Guesty was super unreliable, lots of bugs horrible customer service, and didn't have a lot of features, especially to hostaway.

Amanda C.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2026

Great service!

Onboarding was kind of a disaster but now that I am understanding the system more it’s ok because I can figure stuff out myself

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Y3n was very helpful and knowledgeable. Answered my questions with ease! He was happy to help with anything I needed

Cons:

Hold time was a little longer than I preferred. But once someone answers my questions we’re quickly answered.

Reasons for choosing Hostaway

Seemed like a good choice after doing a walk through

Reasons for switching to Hostaway

No enough detail to meet my needs on the back end

Jesse A.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2026

Excellence in Customer Care!

My experience has been excellent! [sensitive content hidden] was very knowledgeable and extremely helpful during the on-boarding process! Thanks [sensitive content hidden]!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate the structured, detailed and friendly onboarding process. This has been a great experience as we are changing PMS platforms.

Cons:

I understand that not all PMS are perfect, having every single feature, Host Away meets my business needs.

Reasons for choosing Hostaway

Customer service, the ease of use of the dasboard and overall value.

Reasons for switching to Hostaway