Khoros Care 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Khoros Care

4.8

(8)

Pricing

Pricing available upon request

About Khoros Care

Khoros Care is a social media marketing solution that helps businesses streamline client interactions across various communication channels such as messaging, web chat, social media and peer-to-peer communities. It enables customer service agents to view, engage and resolve clients' queries on a centralized platform.

Using Khoros Care's advanced workflows, enterprises can automatically tag, prioritize and route incoming requests to available executives. Administrators can authenticate the identity of customers and secure confidential information via data encryption. Additionally, it allows managers to generate analytical reports and receive automated notifications regarding staff members via email, desktop or mobile alerts.

Khoros Care facilitates integration with various third-party CRM applications such as Zendesk, Microsoft Dynamics, Salesforce and more. Users can create personalized profiles for clients with information such as interests, influence, tags and internal notes. Pricing is available on request and support is extended via phone, email and other online measures.

Khoros Care Screenshots

Khoros Care Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Khoros Care Features

Popular features found in Social Media Management
Alerts/Notifications
Automated Publishing
Brand Tracking
Campaign Management
Collaboration Tools
Customer Engagement
Engagement Tracking
Multi-Account Management
Post Scheduling
Social Media Integration
More features of Khoros Care
Activity Dashboard
Alerts/Escalation
API
Approval Process Control
Chatbot
Configurable Workflow
CRM
Customer Support
Data Visualization
Drag & Drop
Filtering
Monitoring
Multi-Channel Communication
Performance Metrics
Queue Management
Real-Time Analytics
Reporting/Analytics
Sentiment Analysis
Tagging
Third-Party Integrations
Trend Analysis
Workflow Management

Khoros Care Integrations

Khoros Communities

Salesforce Sales Cloud

SAP Customer Experience

Twitter/X

Khoros Care User Reviews

Overall Rating

4.8

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.7

Functionality

4.6

Have you used Khoros Care and would like to share your experience with others?

Fernando G.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed February 2018

A great help to manage the content of social media

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team

Cons:

You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us

Victoria C.

Verified reviewer

Telecommunications

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Khoros Care Review

Khoros care is a great tool for brands to manage their social media platforms and handling customer queries.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Khoros Care intergrates all the companies social media pages i.e Facebook, Twitter, Instagram, Linkedin thus customer queries sent on any channel are well received and responded to by the administrators in real time.- Khoros has a reporting tool were agent productivity is extracted, it shows the number of responses, response time, service levels, total traffic received and traffic responded to.

Cons:

So far the application serves it's purpose well, there's nothing i dislike about it.

Valle G.

Telecommunications

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed February 2018

Good experience although we continuos learning

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- It is easy to use in the first step - If you can use the fasttrack point you can see that are very useful

Cons:

- When you need to do special things the tool it's a little bit more complicated. - I would like to see the same structure in LSW that the structure that I have in the community. This must be happen in real time. - I would like to have the tool in spanish.

Doreen N.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Khoros Care review

Responding to customer messages.Managing social media accounts in one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Khoros Care intergrates all social media accounts like facebook, linkedin, instagram and Twitter. You're able to respond to all customer queries in real-time and this improves customer experience.The tool provides a report showing service levels, response time, total traffic received and responded to.

Cons:

You have to pay more money incase you need more accounts.

Moses R.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Khoros Care User review

Ratings Breakdown

Ease of use

Functionality

Pros:

Robust and intuitively developed to maximumly support digital customer service, excellent at workflow management with it's queue management, priority routing and configurable automatic routing of incoming traffic as opposed to "Cherry-picking", it's rich reporting and analytics functionality enables in-depth analysis and granularity of performance metrics, ease of integration with all your socials.

Cons:

Absence of customizable report templates for historic raw data dumps

Alberto Jose L.

Verified reviewer

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed February 2018

One of the best platforms to manage social media

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Is a very friendly platform, easy to learn to use, it is a very useful tool to handle a large number of aspects of social media, it allows you to track and analyze the different data, conversations and volumes of aspects that are made in the media

Cons:

The platform does not present major problems, perhaps certain aspects of the mobile application could be improved much more to facilitate and expand its use

Tim R.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed August 2019

An enterprise-grade CRM for large customer base companies

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Khoros Care has a great User Interface and is powerful in responding cross-channels. The ability to connect customer profiles to external tools as well is great.

Cons:

Khoros Care has a lot of tiny bugs and nuisances that aren't high enough of a priority/impact for Khoros/Lithium to fix them.

Verified

Reviewer

Used weekly for less than 6 months

Review source

Reviewed July 2018

Simple.