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Knowmax

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Overview

Knowmax 2026: Benefits, Features & Pricing

Wondering if Knowmax is right for your organization?

Our Knowledge Management Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Knowmax
Knowmax
4.6
(10)

Pricing

Starting at $14.99 per month

About Knowmax

Knowmax is a knowledge management solution designed to help call centers of all sizes improve communication between customers and the brand using visual guides, device simulation and other self-learning modules. The centralized platform enables users to gain insights into customers’ journeys through knowledge content and create summary reports on data performance using key metrics.

Key features of Knowmax include role-based access, predictive search, data import and task management. Administrators can utilize artificial intelligence (AI) chatbots to handle customers' queries by fetching and delivering canned responses in multiple languages from the knowledge base. Additionally, it helps users configure and troubleshoot system devices with simulation tools.

Knowmax facilitates integration with third-party applications such as Zendesk, Ameyo, Freshchat, Salesforce, Freshdesk and more. The solution can be deployed on-premise or hosted in the cloud. Pricing is available on annual subscriptions and support is extended via live chat, phone and other online measures.

Knowmax Screenshots

0
0
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Knowmax Pricing and Plans

Starting price: $14.99 per month
Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    Knowmax Features

    • Popular features found in Knowledge Management
      Access Controls/Permissions
      Catalog Management
      Collaboration Tools
      Commenting/Notes
      Content Management
      Data Import/Export
      Discussions/Forums
      Document Management
      Self Service Portal
      Text Editing
    • More features of Knowmax
      Activity Dashboard
      Activity Tracking
      Alerts/Notifications
      API
      Communication Management
      Content Library
      Customizable Branding
      Customizable Fields
      Customizable Reports
      Customizable Templates
      Dashboard
      Decision Support
      Document Storage
      Drag & Drop
      Drag & Drop Editor
      Email Alerts
      Feedback Management
      File Management
      Full Text Search
      Knowledge Base Management
      Knowledge Management
      Live Chat
      Mobile Interface
      Multi-Language
      Online Forums
      Performance Metrics
      Pre-built Templates
      Real-Time Notifications
      Real-Time Reporting
      Reporting/Analytics
      Reporting & Statistics
      Rich Text Editor
      Single Sign On
      Social Media Integration
      SSL Security
      Surveys & Feedback
      Tagging
      Task Management
      Templates
      Third-Party Integrations
      User Management
      Web Notifications
      Website Integration
      Widgets
      Wiki
      Workflow Management

    Knowmax Integrations

    Zendesk Suite
    Zendesk Suite
    Freshchat
    Freshchat
    Ameyo
    Ameyo
    Salesforce Starter
    Salesforce Starter
    Freshdesk
    Freshdesk
    Talkdesk
    Talkdesk

    See all 7 integrations

    Knowmax User Reviews

    Overall Rating

    4.6

    Ratings Breakdown

    5

    60%

    4

    40%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.4

    Value for money

    4.4

    Customer support

    5.0

    Functionality

    4.6

    Have you used Knowmax and would like to share your experience with others?

    FA

    Fahad A.

    Verified reviewer

    Telecommunications

    501-1000 employees

    Used daily for more than 2 years

    Review source

    Reviewed July 2025

    Outstanding Knowledge Base System with Exceptional Vendor Support

    5

    Overall, this knowledge base system has become an indispensable tool for us, thanks to its powerful features and the exceptional support behind it. Highly recommended for any organization looking to improve knowledge sharing and customer service

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    We have been using the upgarded knowledge base system for several months now, and it has truly transformed the way our team accesses and shares information. The intuitive interface makes it incredibly easy to find answers quickly, reducing downtime and boosting productivity across the board. Our employees and customers alike benefit from the clear, well-organized articles and resources.
    Cons:
    A common downside of knowledge bases is that they require regular updates and maintenance to ensure information remains accurate and relevant.

    Read More

    AK

    Ashutosh K.

    Verified reviewer

    E-Learning

    5001-10000 employees

    Used daily for less than 12 months

    Review source

    Reviewed April 2025

    Knowmax Review from Ashutosh

    4

    For the new user in the system to understand any process is easy from the user end. However, required support in making user user-friendly from the Admin view

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Simple and easy to understand the product on which anyone is working .
    Cons:
    Sometimes the D-tree changes get delayed to reflect, or do not reflect & admin view need to made more usefriendly

    Read More

    TU

    Tanaya U.

    Verified reviewer

    Consumer Services

    501-1000 employees

    Used daily for less than 2 years

    Reviewed September 2023

    Knowmax Review- Tata Digital Limited

    4

    Ratings Breakdown

    4
    Ease of use
    3
    Functionality
    icon
    Pros:
    Ease of useNo limit on content additionAgility to use as per use
    Cons:
    Would like it more if it had more features than a Knowledge bass

    Read More

    FN

    Fathimath N.

    Verified reviewer

    Telecommunications

    501-1000 employees

    Used daily for less than 6 months

    Review source

    Reviewed April 2025

    Senior Manager Quality Assurance

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Knowmax has been a reliable partner for nearly five years, helping our agents provide faster, more consistent support across channels. The platform is intuitive, easy to onboard with, and the team is responsive and open to feedback. It's been a strong fit for our digital-first approach.
    Cons:
    We’d love to see more AI-driven features and support for our local language. Individual license-based pricing made us consider initially, but the value it’s brought to our knowledge management has made it worthwhile

    Read More

    PK

    Promit K.

    Verified reviewer

    E-Learning

    5001-10000 employees

    Used weekly for less than 2 years

    Review source

    Reviewed August 2024

    Knowmax - Review - Promit

    4

    User view is good. But need to simplify further from admin standpoint.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Reports are simple and easy to understand.
    Cons:
    The admin D-Tree creation page keeps changing as well as page gets blank wherein there is no prior information shared with us with respect to the changes or probable downtime.

    Read More

    AJ

    Amal J.

    Verified reviewer

    Consumer Services

    1001-5000 employees

    Used daily for less than 6 months

    Review source

    Reviewed October 2019

    Knowmax

    5

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    · Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.
    Cons:
    Not applicable. Features we were looking at were available in Knowmax.

    Read More

    ZL

    Zoe L.

    Verified reviewer

    Financial Services

    1001-5000 employees

    Used other for less than 12 months

    Review source

    Reviewed August 2020

    Feedback

    4

    Extremely helpful, quick to reply, professional

    Ratings Breakdown

    3
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    this is clearly a great addition to our outsource team who have already seen massive improvements in AHT and QA scores.
    Cons:
    I think there needs to be a quality team that can check for the clients language. Some key words are missing from our trees that change the meaning.

    Reasons for choosing Knowmax

    offered more support

    Read More

    MM

    Marvel M.

    Verified reviewer

    Telecommunications

    1001-5000 employees

    Used other for free trial

    Review source

    Reviewed June 2020

    Seemless and intuitive

    5

    The tool enables easy and efficient customer service. The platform is very customizable due to the self curation feature

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Seemless and intuitive integration into native systems.
    Cons:
    Nothing comes to mind. Perhaps adding more intelligent next best action features as they are developed

    Read More

    RS

    Rohan S.

    Verified reviewer

    Design

    51-200 employees

    Used other for less than 6 months

    Review source

    Reviewed November 2019

    Intuitive Product with flexibility and great User Experience

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Functionality
    icon
    Pros:
    Great User Experience Easy to understand New age design Amazing features
    Cons:
    A perfect SaaS enabled product. Should be open for users to login and start using.

    Read More

    JP

    Joseph P.

    Verified reviewer

    Cosmetics

    201-500 employees

    Used monthly for free trial

    Review source

    Reviewed February 2020

    Review

    5

    There has always been the pro activeness to help by the representatives

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    It is a very user friendly software and the knowledge enhancement is a very interesting feature
    Cons:
    The cost is very high for a start-up business.

    Read More

    Showing 1 - 10 of 10 Reviews

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