KronoDesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

KronoDesk

4.0

(6)

Pricing

Starting at $19.99 per month

About KronoDesk

KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud.

Businesses can receive customer queries and direct them to relevant knowledge base articles or provide a self-service portal for inquiry resolution. KronoDesk provides a ticketing system that generates a unique ticket ID for the issues raised. Managers can allocate ticket IDs to their support team members individually or in bulk, and monitor their progress through an interactive dashboard.

KronoDesk provides an online support forum for customers to raise issues with support agents and other community members. The solution also allows businesses to create an online knowledge base to post answers to common questions.

KronoDesk is offered on both a monthly subscription and one-time license basis.

KronoDesk Screenshots

KronoDesk Pricing and Plans

Starting price: $19.99 per month

Free Trial

Free Version

Basic

$19.99

per user, per month

No plan information available

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KronoDesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of KronoDesk
Activity Tracking
Alerts/Notifications
API
Commenting/Notes
Content Library
Content Management
Customer Portal
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Email Management
Email Templates
Full Text Search
Interaction Tracking
Knowledge Base Management
Mobile Access
Monitoring
Multi-Language
Performance Metrics
Prioritization
Reporting & Statistics
Single Sign On
SSL Security
Support Ticket Management
Ticket Management

KronoDesk Integrations

SpiraPlan

SpiraTest

Microsoft 365

SpiraTeam

KronoDesk User Reviews

Overall Rating

4.0

Ratings Breakdown

33%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.5

Functionality

3.5

Have you used KronoDesk and would like to share your experience with others?

Verified

Reviewer

Food & Beverages

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed December 2022

The most Diversified Help Desk Software Ever

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The diversity it has to offer. we can multitask in different direction because of this unique software astonishingly friendly GUI and surprisingly easy to use.

Cons:

it should have crossed me 5 years ago :)

RAMSES M.

Verified reviewer

Utilities

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

User friendly

Excellent product; happy to be a 5 year user. Looking forward for new features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's an excellent software and targeted all of our company needs for tracking of tickets.

Cons:

Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server.

Reasons for choosing KronoDesk

Same features as other vendors and less expensive product.

Reasons for switching to KronoDesk

Features available.

Zach S.

Health, Wellness and Fitness

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2016

My review of Kronos

It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain. A few times I did have issues searching for tickets, but other than that, no real complaints.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of creating tickets

Cons:

The search feature, lack of usable bonus features.

Vendor Response

Thanks Zach, that's fair feedback, we're releasing KronoDesk 2.0 in January 2017 that has a completely new user interface and search engine, hopefully you will like it!

Replied December 2016

charlenea w.

Verified reviewer

Banking

5001-10000 employees

Used weekly for more than 2 years

Review source

Reviewed January 2023

kronodesk

Ratings Breakdown

Ease of use

Functionality

Pros:

kronodesk give support for customers to raise issues with agents

Cons:

sometimes it will run slow but i think thats because so many agents are using it at work.

Eric B.

Used unspecified for unspecified

Review source

Reviewed November 2013

Solid Helpdesk Software

It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Ratings Breakdown

Pros:

Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Cons:

I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Eric B.

Used unspecified for unspecified

Review source

Reviewed May 2013

Solid helpdesk software

Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Ratings Breakdown

Ease of use

Customer support

Pros:

It provides all the functionality that is needed to urn a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Cons:

I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Vendor Response

Thanks Eric for the review. For those customers not familiar with Windows Server, IIS and SQL Server, we do also offer a fully SaaS hosted/cloud version.

Replied May 2013

Showing 1 - 6 of 6 Reviews