Pypestream 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Pypestream

4.8

(8)

Pricing

Starting at $5,000.00 per month

About Pypestream

Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve customer communications. Designed for businesses in insurance, healthcare, financial services, travel, eCommerce, and various other industries, it uses Dovetail AI, a natural understanding and search technology to analyze and automate conversations based on customers' tones, emojis, and sentiments.

Customers can utilize Pypestream's IVR-to-messaging module to opt and converse with agents in messages. The artificial intelligence-enabled system automatically escalates customer conversations to live agents as per requirements. Additionally, developers can use a self-service portal to build customizable chat solutions to deploy across Whatsapp, Facebook Messenger and Amazon Alexa.

Pypestream provides API integrations, which allows businesses to extract data from third-party systems and trigger outbound notifications or authenticate users. Pricing is available on request and support is extended via online measures.

Pypestream Screenshots

Pypestream Pricing and Plans

Starting price: $5,000.00 per month

Free Trial

Free Version

Basic

$5,000.00

per month

No plan information available

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Pypestream Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Pypestream
Activity Dashboard
Agent Interface
AI Copilot
AI/Machine Learning
Alerts/Escalation
API
Appointment Management
Appointment Scheduling
Audience Targeting
Automated Routing
Chatbot
Chat/Messaging
Churn Management
Code-free Development
Communication Management
Complaint Monitoring
Content Creation
Contextual Guidance
Customer Communication
Customer Database
Customer Segmentation
Dashboard
Engagement Tracking
Feedback Management
File Sharing
For Developers
For eCommerce
For Sales Teams/Organizations
Gamification
Human Handover
Intent Recognition
IVR
Knowledge Management
Machine Learning
Mobile Access
Mobile App
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Natural Language Processing
Negative Feedback Management
One-to-One Messaging
Performance Metrics
Pre-Configured Bot
Predictive Analytics
Process/Workflow Automation
Product Recommendations
Quality Management
Queue Management
Real-time Conversations
Real-Time Monitoring
Reporting/Analytics
Search/Filter
Self Service Portal
Sentiment Analysis
SMS Messaging
Social Media Integration
Speech Recognition
Speech Synthesis
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text Analysis
Virtual Personal Assistant (VPA)
Workforce Management

Pypestream Integrations

BigCommerce

Coupa

Bazaarvoice

Google Maps

Instagram

Docusign

See all 11 integrations

Pypestream User Reviews

Overall Rating

4.8

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.8

Customer support

4.9

Functionality

4.6

Have you used Pypestream and would like to share your experience with others?

Verified

Reviewer

Consumer Goods

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed July 2020

Sleek User Experience, easy to deploy for business users and citizen development

All interactions with Pypestream team members have been great, their customer success team go above and beyond to ensure the success of Pypestream deployments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to build out a basic bot, good resources and documentation about general features, knowledgeable and helpful staff. Quick to deploy and easy to get non technical users started on developing. Proactive team who are interested in new feature requests and helping make the software more user friendly.

Cons:

Difficult to control access and no current ability to control publishing new chatbots, so any developer in our company could publish to any Pypestream chatbot. Not very comprehensive reporting/analytics functionalities out of the box but this is improving over time

Carl M.

Verified reviewer

Hospitality

10000+ employees

Used daily for less than 2 years

Review source

Reviewed July 2020

Great capabilities coupled with the right roadmap

Great experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We began our journey with Pypestream before many of the advanced features were GA. Once live, the services team guided us through a quick and easy migration, promoting our capabilities from keyword based scripting to advanced NLU. The results were great and I was impressed with the painless process as very little training data was needed. Great product and extremely knowledgeable practitioners at Pypestream. Additionally, the OOTB call center experience was top notch and exactly what we needed.

Cons:

At the time we began with Pypestream, a developer UI did not exist. Working in files required a bit of a learning curve for my team. During our engagement we partnered with Pypestream to design an intuitive UX. I’m eager to see what has been developed.

Reasons for choosing Pypestream

Price and price structure, OOTB contact center UX, design oriented services team, ability to influence roadmap.

Satya M.

Verified reviewer

Insurance

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Pypestream use

Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and easy to develop. Easy to integrate with any apps.

Cons:

Browser specific sometimes. Cookies and session related issues

Reasons for choosing Pypestream

Ease of changing the flow as per future business requirement. Team support from Pypestream.

Jacqui D.

Verified reviewer

Telecommunications

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Flexible, highly customizable product with stellar support team

Overall, working with Pypestream has been a great experience. The team has truly gone above and beyond to make sure the product meets our needs, and to help us come up with ideas/solutions for improving the automated experience. They are true business partners and experts at what they do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about Pypestream's bot is that it is incredibly flexible and can easily integrate with many other platforms and APIs. They are constantly building in new features/functionality, and so far have been able to help us customize solutions for just about every business need. If there is a vision you have, or something you want the bot to automate, Pypestream will 9 out of 10 times be able to make it happen.

Cons:

Pypestream has evolved a lot since I first began, so many of the features/capabilities that I felt were missing have been added. For example, the ability to add/change keywords in the NLU (natural language understanding) solution was a big step forward, though it is still somewhat technical and ill-advised to do without considerable training. It's also something that some clients may not want control over, but if you do want that control, there is definitely a learning curve. Also, though Pypestream allows for very granular tracking, their data/reporting solution could use some refining. I think it is on their road map to provide more sophisticated/real-time dashboards, but that is one feature that I still think they can improve on.

Reasons for choosing Pypestream

Maximum control, flexibility, and value for the price that we pay.

Caitlin H.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed June 2020

Pypestream Review

Our overall experience with Pypestream so far has been great. We are not yet live, but should be up and running in the next couple of weeks. The biggest impact has been the Pypestream and Docusign integration. I believe this unique feature is going to solve so many problems for so many companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The docusign integration was a HUGE accomplishment and is allowing us to make our document signing more efficient and streamlined. We are going to be closing a huge gap in the time forms typically take to be mailed , signed and returned.

Cons:

The only con is that it seemed to take a huge amount of work for our IT team on the back-end systems. That may not be the fault of the software itself, but maybe the software our company currently has is making things more difficult than we originally anticipated.

Reasons for choosing Pypestream

I don't believe we looked into any other products as some of our other operating units already had contracts with you. We did end up having to integrate twilio on our end to send the text message links that will then send our users into the Pypestream platform.

Logan M.

Verified reviewer

Insurance

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

Great Platform

I would like to commend Pypestream on their customer service. The Pypestream staff have been a huge help and understood our needs through the entire process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is great. The product was easy for the staff and our customers to use. We upgraded the virtual assistant in late January to add an escalation to a live customer service rep and we could not be more happy with the tool. Also, our Customer Satisfaction scores are through the roof.

Cons:

We have no cons with the software. Our customers and staff have all been very happy with the tool.

Melissa B.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2020

Love the Pypestream product and team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our customers like to option of obtaining a quote using a chat.

Cons:

I would like to have real-time access to a detailed heat map.

Verified

Reviewer

Internet

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

Great for customer engagement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Pypestream implementation improved customer experience and support significantly. We can solve customers' problems and react to their requests much faster.

Cons:

Nothing to complain about, a great solution for enterprises.

Showing 1 - 8 of 8 Reviews