Qiscus 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Qiscus

4.4

(7)

Pricing

Pricing available upon request

About Qiscus

Qiscus is a customer communications management solution designed to help businesses manage customer data, leads, omnichannel CRM and customer engagement operations.

Qiscus Screenshots

Qiscus Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Qiscus Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Qiscus
Activity Tracking
Audio/Video Conferencing
Calendar Management
Chatbot
Chat/Messaging
Chat Transcript
Communication Management
Contact Database
Contact Management
Customer Database
Customer Engagement
Customer History
Email Management
Interaction Tracking
Lead Generation
Lead Management
Live Chat
Multi-Channel Communication
Real-time Consumer-facing Chat
Real-Time Monitoring
SMS Messaging
Social Media Integration
Transcripts/Chat History
Two-Way Audio & Video
Unified Communications

Qiscus User Reviews

Overall Rating

4.4

Ratings Breakdown

57%

29%

14%

Secondary Ratings

Ease of Use

4.7

Value for money

4.0

Customer support

4.1

Functionality

4.0

Muhammad S.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Exceptional Customer Communication Solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us.

Cons:

The initial setup can be a bit complex, but the excellent support team helps to ease the process.

Alif R.

Verified reviewer

Fishery

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2022

Qiscus is an easy platform to use with simple features but very efficient help answer a question

quite good because of the features and simple appearance

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid.

Cons:

The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus

Muhammad F.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Qiscus multichannel chat is helpful for our communication service

We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The analytics feature, API Integration and Bot Integration are helpful for our communication services

Cons:

Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients

Asjun A.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

It is a good platform which is helpful for our service in customer care

It is good to find this helpful product for our customer care service eventhough it's somewhat pricey

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

.It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient

Cons:

.The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation

Ida Bagus Adi Yuliantara P.

Verified reviewer

Hospitality

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Very Easy to Use

With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is very easy to use, without many complicated training our user can use it easily.

Cons:

The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance)

Reasons for choosing Qiscus

More client from big company in Indonesia

Rizky A.

Verified reviewer

Retail

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

So far this is the best product i've ever tried