RepairQ 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if RepairQ is right for your organization?

Our CRM Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RepairQ

4.2

(19)

Pricing

Starting at $75.00 per month

About RepairQ

The most trusted software for repair shops, RepairQ is an end-to-end, cloud-based retail management software. Attract business online, streamline check-ins, manage repair tickets, sell anything, and track customer history in one complete platform.

RepairQ Screenshots

RepairQ Pricing and Plans

Starting price: $75.00 per month

Free Trial

Free Version

Basic

$75.00

per feature, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

RepairQ Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of RepairQ
Access Controls/Permissions
Accounting
Accounting Integration
Alerts/Notifications
Barcode/Label Management
Barcode/Ticket Scanning
Billable Items Tracking
Billing & Invoicing
Cash Management
Check Advance
Check Cashing
Client Portal
Commission Management
Contact Management
Credit Card Processing
CRM
Customer Accounts
Customer History
Customer Management
Customizable Reports
Discount Management
Electronic Signature
Email Marketing
For Jewelry Stores
Gift Card Management
HR Management
Intake Management
Inventory Management
Inventory Tracking
Invoice Management
Jewelry Management
Layaway Management
Lead Management
Loan Management
Loyalty Program
Marketing Automation
Multi-Location
Multi-Store
Payment Processing
Payment Tracking
Performance Metrics
Point of Sale (POS)
Price/Margin Management
Pricing Management
Product Catalog
Purchase Order Management
Purchasing & Receiving
Real-Time Reporting
Reminders
Repair Tickets
Repair Tracking
Retail POS
Returns Management
Sales Reports
Stock Management
Supplier Management

RepairQ Integrations

QuickBooks Online

Heartland Payments+

Zapier

Listen360

RepairQ User Reviews

Overall Rating

4.2

Ratings Breakdown

63%

21%

11%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.4

Functionality

3.9

Have you used RepairQ and would like to share your experience with others?

Alicia W.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System

Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.

Cons:

Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.

Verified

Reviewer

Consumer Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

RepairQ review

Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Very user friendly and easy to implement in a growing organization. - fantastic ticketing system - great workflow of inventory functions - customer service and support is world-class - Updates and new features at such a fast-pace is greatly welcomed

Cons:

- Ability to have more control over settings, making things mandatory as we see fit - need better French support, not just customer facing language. - Need ability to create "hierarchy" system for national companies (for regional settings, and reporting) - Ability to organize alerts and have users "acknowledge" alerts - Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed) - Would appreciate if the you could take payment on all computers using the same VCT but not crucial

Joel W.

Verified reviewer

Consumer Electronics

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2023

RepairQ is great on the surface, but terrible once you really dig into it.

TLDR: RepairQ advertises features that they put behind a paywall. When you pay for these features you will quickly find out that they do not work.RepairQ is one of the worst businesses that I have ever dealt with. They are constantly adding features but it's very obvious that they do not test these features before implementing them. We signed up with repairQ because we liked the advertised features, particularly the QSite feature which you can implement on your website. It allows customers to receive instant quotes for repairs. We have been paying $55 extra each month for this feature. We just found out that RepairQ pushed out a new feature that when utilized, broke the QSite completely. We have been driving advertising to our QSite for months (been broken for the last 5 months) and we estimate this mistake to have cost us between $5000-$10,000. This was the last straw. Prior to this problem we had an issue (still not resolved) where the credit card integration (Heartland) does not work properly. This issue has been going on for over a year at this point and RepairQ will not take responsibility for it and blames Heartland. The issue is very obviously RepairQ's integration but they will not fix it. Maybe they can't afford to hire developers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RepairQ has a lot of features. Most of which don't work properly but kudos for trying.

Cons:

Where do I start. The vast majority of features work but some of the most important features that RepairQ advertises just do not work.

Reasons for choosing RepairQ

Was recommended by a coworker.

Elsa m.

Verified reviewer

Consumer Electronics

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Great investment to my business!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software made it easy to track all repairs and orders in my shop. I liked that it makes it easy to write detailed notes on every repair ticket as well as upload photos. The Qpop companion is amazing! it makes it easy and fast for the customers to see their total and sign any waivers I need them to.

Cons:

I can't seem to log in on a mobile device, if I manage to do so it glitches making it impossible to do anything. I was excited to see it is integrated with mobile sentrix but there always seems to be an issue when trying to place an order. I end up having to order from the supplier directly which took me double the time to order and I cant add the purchase order to repair q because it tries to place the order again, when the order arrives id have to manually add the items.

Vendor Response

Hi Elsa, thank you for sharing your experience with RepairQ! We are so glad to have you as a customer. I'm sorry to hear you've experienced some issues using our app on your phone. Generally our application is best used on a tablet or desktop, however we are hoping to release improvements to mobile soon. There may be several reasons for the mobile browser and integration issues you reported, but I'd love to get to the bottom of it for you! Next time you call into support, please ask for Renee and reference this ticket 57184 and we'll review it with you. Thank you again for your business!

Replied April 2021

Jeffrey J.

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

Easy to use

Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of use. QPOP is great with customized forms and forward facing information.

Cons:

I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed.

Vendor Response

Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!

Replied February 2019

Ben S.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed August 2018

Frustrating in every aspect

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

RepairQ is relatively feature rich. Most of what you want you can accomplish in a repair ticketing software. A few inventory related things are slightly funky but once you get used to it can do most of what you want.

Cons:

Glitches, poor UI, and more glitches. Some Examples: First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting. Have a customer come in and you need to look at their ticket? RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket. Second, inventory searching for attaching parts to tickets is very glitchy. You can type the SKU name, description or even the serial number in and it will start the little search spinning icon before deleting half of what you just typed in and saying nothing exists. It is incredibly infuriating having to type something in 6 times before it finally comes up because RepairQ deletes half your work. It feels like you are constantly fighting it. Third, thought this might be more related to our exact setup more than others, there are glaring security issues that have been brought up and have not been fixed despite responsible reporting.

Vendor Response

Hi Ben, according to our records, you may have been using a unique version of our software severals years ago and for a short period of time. It's possible that some of your experience was due to your particular situation, never the less, it's unfortunate that you did not have a great experience with RepairQ. Our products team is always interested in user feedback and constructive recommendations. If you're ever interested in sharing more details about your experience and suggestions with our team, please reach out to us by phone and as for James in the Products Team!

Replied February 2019

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2019

Tremendous upgrade with Repair Q

Overall it has been a tremendous upgrade from our previous software and I'm very happy with Repair Q. More of our vendors are integrating so it's getting easier and easier to do business within the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Awesome back end: inventory management, reporting, attendance tracking, integrations. Customer support came in clutch for me on New Years Eve of all days and I appreciate that.

Cons:

I'd like to see a bit more refinement on the process of checking in/out customers for repair just to be able to get people in and out as quickly as possible. I'd like to be able to use a companion app to be able to check the ticket que and some basic reporting for my store. There are a few tweaks to reporting that I'd like to see to match what I track more closely all in one place; all of the data is there, just some times I have to bounce around to a few reports to find it.

Sandra N.

Verified reviewer

Consumer Electronics

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Just what we needed

We use RepairQ for checking phones in, following workflow, checkouts, keeping notes of diagnostics run on the phone and daily reporting. We are able to track inventory from the PO to being sold or returned.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ease of keeping customer information and tracking repairs.

Cons:

We wish to be able to process gift cards but there is no easy way of doing it.

Vendor Response

Thank you so much for your feedback Sandra! We really appreciate you using RepairQ.

Replied January 2019

Clayton M.

Verified reviewer

Consumer Electronics

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Good all around POS

It's a smooth overall experience that allows up to project our professionalism through our receipts and invoices.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is more polished than the other POS systems I have used.

Cons:

It takes forever for new ideas to be implemented like the inventory reorder point updates that have been promised

Matthew C.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Great software for repair stores!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has very easy to use inventory management. There are plenty of great integrations, like qz, and options for payment solutions. Has been amazing for my local repair shop, keeping track of customers and checked in devices, and there are plenty of support articles you can learn the ins and outs of the software very quickly and efficiently, I have never had any troubles training a new employee with the software.

Cons:

don't really have anything negative to say other than every few months it seems like the hosting can have some problems but it is very rare, and even then it just takes a while longer to log in and get going but otherwise I have not had any issues.

Vendor Response

Thank you, Matthew! We're so glad to hear the support resources available for RepairQ are meeting your needs.

Replied June 2021

Showing 1 - 10 of 19 Reviews

Load More Reviews