Suptask 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Suptask

4.7

(10)

Pricing

Starting at $7.00 per month

About Suptask

Internal team-to-team ticketing closely aligned to your teams on Slack. Your conversations and messages are the tickets, providing a structured ticketing process where your teams are today.

Engineering, DevOps, and other teams can easily handle escalations and collaborate closely to solve tickets together.

No need to force users to a traditional ticketing system. Align Suptask where your users are today, on Slack, and empower the existing conversations with a structured ticketing process.

Customer ticket escalations are handled instantly with teams collaborating closely together, resulting in faster resolution times on tickets.

Suptask Screenshots

Suptask Pricing and Plans

Starting price: $7.00 per month

Free Trial

Free Version

Basic

$7.00

per user, per month

No plan information available

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Suptask Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Suptask
Email Templates
Knowledge Base Management
Social Media Integration
Support Ticket Management
Ticket Management

Suptask Integrations

GitHub

Zendesk Suite

GitLab

Jira

Intercom

HubSpot Service Hub

Suptask User Reviews

Overall Rating

4.7

Ratings Breakdown

70%

30%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

4.8

Functionality

4.9

Have you used Suptask and would like to share your experience with others?

Erik T.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Reviewed September 2021

Game changer for modern ticketing processes

What WE wanted to accomplish and get out from Suptask was to avoid unnecessary steps for our internal teams, having to navigate to other products and understand context to help solve tickets. All our conversations were happening on Slack and we thought that by keeping everything there we would get a win-win situation - having all info in one place with a structured ticketing process. Suptask team was very helpful and supportive during the implementation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They way it impacts our teams to work closely together is great. By having the ticket process completely on Slack we remove steps that impact the resolution time against our customers. We have improved response times for our Support with 4x from when we deployed Suptask. It enables teams to work closely together in an efficient ticketing process.

Cons:

It takes some time to get used to this new process. You can call it a new generation of ticketing management as its not to be compared with traditional ticketing systems.

Reasons for choosing Suptask

Fully aligned with Slack, great pricing model for our organization and well adopted to our team processes.

Reasons for switching to Suptask

We tried Halp for some time but did not really like their pricing model and the way you had to use the Web UI for some tasks. Suptask is all-in Slack which is a good fit for us.

Emil T.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Reviewed October 2021

Tickethandling with ease

It has been very easy from the very beginning, it has lowered our overhead on tickets and we can now follow up everything in slack which means that we don't require any additional software. We can use slack where all the employees are already present.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ticket functionality is very easy to use and easy to get going with our internal business processes. It is easy to get started and clear how to set things up so that we get the required ticket flow.

Cons:

I would like to have brighter colors in the UI, or an option to select it.

Reasons for choosing Suptask

Pricing & functionality

Reasons for switching to Suptask

Better pricing structure and far simpler to use.

Rikard S.

Verified reviewer

Financial Services

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed December 2021

Easy ticketing system

It is a good product that can easily get understood by everyone in the organisation. We can keep the communication in one place, Slack which improves our efficiency of solving the tasks that needs to be completed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's an easy product to use, which means that everyone can get used to it. It does have the most crucial parts that a ticketing system needs and keeps it simple. I like the simplicity of it and how it connects people to tickets and how we can keep the communication simple.

Cons:

For me it can be a bit overwhelming with all features that exists, but we use it for a very simple scenario which is to create tickets and make sure they gets done in time.

Alexander B.

Verified reviewer

E-Learning

11-50 employees

Used weekly for free trial

Reviewed December 2021

Internal support ticketing with Slack

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sufficient to track internal tasks using Slack

Cons:

Chat UI is not 100% custom, but this limitation is understandable

Reasons for choosing Suptask

Suptask price model doesn't limit the amount of users even on the free plan.

Jonas W.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 6 months

Review source

Reviewed December 2021

Ticket resolution made easy

We solve the problem that one ticket from the customer can easily end up as several tickets internally. This is what we solve with Suptask

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The most powerful thing in Suptask that we benefit from is that we can have the ticketing system where our users are. We can easily reference tickets in another system and make sure we have the overview of the whole problem.

Cons:

The onboarding could be a bit more straight forward, since we're not used to handle tickets in slack it would be good with some more information on how it works - maybe even setup everything for us. The struggle in the beginning was to figure out how we should setup the channels for the tickets

Dan L.

Verified reviewer

Staffing and Recruiting

11-50 employees

Used daily for less than 12 months

Reviewed November 2021

Recruiter

Very happy! We use a lot of task assignments daily so it is very useful to have a well functioning option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration was very easy! We’ve used it for a while so the product has improved. Some ease of use improvements lately helmed a lot!

Cons:

Customization in terms of coloring, I’d like to have more options in terms of that.

Reasons for choosing Suptask

Implementation, overall look and general feel of the product.

Lina A.

Verified reviewer

Commercial Real Estate

201-500 employees

Used weekly for less than 12 months

Reviewed October 2021

Enabling cooperations

It has been great, they helped me get started with the first teams here and the product fulfills our needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It took us from having silos between our teams to getting engaged teams that worked closely together on solving issues. We directly got an ROI in relation to faster resolution times against our customers.

Cons:

It is a new kind of product and people needs to learn how it is used compared to older products in the same market.

Alexander H.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 6 months

Reviewed November 2021

Faster resolution time

It’s improved our overall teamwork because of how connectable it is. Increased our resolution times so only have good things to say. Very happy using suptask on a daily basis.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Makes it so much easier for us since it’s slack native. Big plus with conversational ticketing. Happy clients!

Cons:

All good so far so don’t really have anything bad to say

Joel A.

Verified reviewer

Banking

10000+ employees

Used weekly for less than 6 months

Reviewed December 2021

Great product!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It improved response times significantly. We finally got teams to co-op better. In a large organisation it is vital that divisions are able to work seamless between eachother and this tool has made it a lot easier and efficient!

Cons:

As with all new software implementations there is a learning period for the employees

Alexander R.

Verified reviewer

Hospitality

51-200 employees

Used weekly for free trial

Reviewed November 2021

Very nice feature