Connect CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Connect CRM

4.6

(36)

Pricing

Pricing available upon request

About Connect CRM

VinSolutions Connect CRM is a cloud-based customer relationship management system specifically designed for the automotive retail industry. Connect CRM helps dealerships effectively process and nurture leads by integrating dealership systems, processes and tools to deliver a single view of the customer across the dealership. VinSolutions is a Cox Automotive brand.

Connect CRM gives dealerships full control of how leads are managed with fully flexible, customizable processes that can be changed by authorized users at any time. These customizable processes, as well as enterprise capabilities that enable multi-store dashboard views, make Connect CRM well-suited for dealerships of any size or structure.

Connect CRM enables trackable, multi-channel communication between salespeople and customers, with solution options for email marketing, texting and call tracking – all available within Connect CRM’s desktop view or Connect Mobile app.

The Connect CRM customizable suite of solutions also includes Performance Management, regular consultation with a dedicated automotive retail expert to optimize utilization. VinSolutions is OEM-certified by every major manufacturer and is A...

Connect CRM Screenshots

Connect CRM Pricing and Plans

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Free Trial

Free Version

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Connect CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Connect CRM
Accounting
Contact Database
CRM
Dashboard
Document Management
Email Marketing
Financing Management
Inventory Management
Mobile App
New Car Dealer
Predictive Analytics
Sales Floor Management
Service Department
Used Car Dealer
Website Integration

Connect CRM Integrations

Dealertrack DMS

Dealer.com

Calldrip

CallSource

CallRevu

Connect CRM User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

17%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.6

Functionality

4.5

Kyle Y.

Verified reviewer

Automotive

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

The Superior CRM

I have been using Vin for six years and have worked in other dealerships that did not use it. Resource management and inventory control are easily managed within it. Desking and interaction with other software is seamless and thoughtless. You can't go wrong with this CRM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

VinSolutions is the superior CRM software out there for the car business. Customer management is at it's absolute finest and easiest to manage with this user-friendly software.

Cons:

Vin doesn't really have drawbacks. It is superior to other car industry software in every way imaginable.

cristian w.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

best crm we've seen

have been 100% happy with them for years and will continue to be

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use, tons of customizable features and great suggestions for sales staff to help them continue a dialog with propects

Cons:

there are many features that we dont take advantage of being a smaller dealership

Reasons for choosing Connect CRM

there werent many back then & we were using one we created & just liked the integration, ease of use of this one

Verified

Reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2024

Connect CRM

Ratings Breakdown

Ease of use

Functionality

Pros:

Connect CRM has an easy setup process.

Cons:

The lead tracking is a little tricky to get setup properly.

Verified

Reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Great CRM for car dealers

We switched from Dealer Socket to VinSolutions about 5 years ago. It was a great choice to make the switch. Setting up lead processes was easy. The desktop and mobile app versions are easy to use. Even our older, technology challenged sales people have no problems using it. We have several stores in the group and we can manage them all from one log in.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Connect makes it easy to manage our customers. From managing internet leads and phone ups to desking deals, it works great.

Cons:

The only thing I think connect needs to do better is catch more duplicate leads.

Verified

Reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Great CRM with alot of features

Organizing sales and service leads and merging multiple leads is much easier with VinSolutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The functionality of the VinSolutions CRM does just about anything you need it to. Just in case you don't know how to do something, they have a great support team to answer all your questions. We use this platform all day, everyday.

Cons:

For a standard user or someone that is "old school", this software can be difficult to learn even though the training is good.

Allison F.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Very Innovative CRM

Overall, this tool has done nothing but help our business and helps keep everything organized in one platform. We are very happy that we switched to this tool and keep learning more great things about it every day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The mobile app, as well the reporting and all of the different options for the templates makes this software very effective and easy to use. Once trained on the dashboard, this tool is helps our team with all of their tasks and the reporting is so in depth that the possibilities are endless for the data you want to pull.

Cons:

The dashboard can be a little confusing for those that are not technologically inclined. This makes keeping processes in place hard because you have to be able to maneuver through the back end to use the tool effectively.

Shane W.

Verified reviewer

Automotive

Used daily for more than 2 years

Review source

Reviewed May 2018

Great overall product

Easy to track customers contacts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part for me is tracking customers contacts. It's easy to see when employees contact the customer and also even track and listen to phone calls.

Cons:

There really isn't any real "cons" if I had to be picky I would say that the mobile app could be a bit more user friendley.

Verified

Reviewer

Automotive

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2018

Too many bells and whistles to work well

Well we are glad it's free because our parent company uses it. I have used 4 different CRM tools and this one seems to have a lot of issues. but it helps the sales team stay on track, but only until the sale. Then for some reason, this tool fails.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's nice to look at. Most CRM tools can be an eyesore. This tool doesn't make me want to claw my eyes out.

Cons:

It may be ok to help your sales team keep info straight, but it cannot do very simple tasks like sending letters, have multiple templates in use at one time, etc. We have tried repeatedly to get some basic followup set up and it has been a nightmare.

cody n.

Verified reviewer

Automotive

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Best CRM Software for Automotive Dealerships

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The user interface is very simple and easy to use. The user interface is more modern and up to date unlike the other CRM softwares I've used over the last decade. It isn't plain jane and incorporates many different colors and and images that make using the program a lot easier and the learning curve is much easier than other CRM softwares. This is the go to, the gold standard for Automotive CRM software.

Cons:

Cons to this program are the constant reminders to call your clients and to email if your manager requires that. It is really annoying to be constantly reminded to call someone or email them, everyday.