Connect CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Connect CRM

4.6

(36)

Pricing

Pricing available upon request

About Connect CRM

VinSolutions Connect CRM is a cloud-based customer relationship management system specifically designed for the automotive retail industry. Connect CRM helps dealerships effectively process and nurture leads by integrating dealership systems, processes and tools to deliver a single view of the customer across the dealership. VinSolutions is a Cox Automotive brand.

Connect CRM gives dealerships full control of how leads are managed with fully flexible, customizable processes that can be changed by authorized users at any time. These customizable processes, as well as enterprise capabilities that enable multi-store dashboard views, make Connect CRM well-suited for dealerships of any size or structure.

Connect CRM enables trackable, multi-channel communication between salespeople and customers, with solution options for email marketing, texting and call tracking – all available within Connect CRM’s desktop view or Connect Mobile app.

The Connect CRM customizable suite of solutions also includes Performance Management, regular consultation with a dedicated automotive retail expert to optimize utilization. VinSolutions is OEM-certified by every major manufacturer and is A...

Connect CRM Screenshots

Connect CRM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Connect CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Connect CRM
Accounting
Contact Database
CRM
Dashboard
Document Management
Email Marketing
Financing Management
Inventory Management
Mobile App
New Car Dealer
Predictive Analytics
Sales Floor Management
Service Department
Used Car Dealer
Website Integration

Connect CRM Integrations

Dealertrack DMS

Dealer.com

Calldrip

CallSource

CallRevu

Connect CRM User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

17%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.6

Functionality

4.5

Jason B.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed May 2018

Great Product with endless options

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We just recently signed up with Vin and this is hands down the best product Ive used in over 15 years in the business

Cons:

None. Customer support is amazing. They even come out and train your staff on the features and benefits of their program

Rachelle Anne S.

Verified reviewer

Government Relations

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed May 2024

Connect CRM Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our team leader enhanced our services by using this. It helps us to easily fastrack our customer's feedback for us to improve our customer service.

Cons:

I haven't been experiencing any issues while using this software.

Edgar T.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2020

US Centric CRM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Lots of features, but not necessarily self explanatory

Cons:

- Lack of Canadian specific feature - A lot of things rely on Account rep

Michaela H.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

In our opinion, it's the best

It's one of those systems that I don't know how the industry ever lived without. Vital for our everyday operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool has more information than you could ever need. So much so that it's overwhelming. Fairly easy to use once you learn it, and is very useful in assisting our staff in keeping up with leads and customers.

Cons:

Because there is SO much information, it can be overwhelming to learn. I've been using it for many years and find new things and reports and ways to do things every day.

John R.

Verified reviewer

Automotive

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Vinsolutions is by far my favorite!

Extremely satisfied.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tech and development team at Vinsolutions is amazing! We have customized our CRM at all different user levels to fit our needs. We even have some “custom” elements no one else has to search our inventory while desking to find the most profitable vehicles quickly and efficiently!

Cons:

You do have to work with tech support a lot to get the CRM tuned but once you get used to Vinsolutions it’s hard to work with any of the competition!

Reasons for switching to Connect CRM

As in my other reviews I do not believe in talking down on others so I do not want to mention who we switched from but I will say if you struggle with support with your current CRM you will not be disappointed with Vinsolutions support staff or product!

Juan M.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Vin Connect helps

the overall experience has been ok. sometimes it feels that we are made to beta test the new features which prevents from utilizing the system. This CRM he better than anything else in the market currently

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it allows for so many features from dashboards scheduling, desking analytics, Missed opportunities, Email and templates. the primary features is the process.

Cons:

the inventory management change to homenet was a major mistake. it has hindered the D2C2 launch for my website. issues made my conversion be delayed multiple weeks. every time a new feature happens the bugs are never fully fixed.

Rich N.

Verified reviewer

Automotive

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Connect CRM

Helps us connect with our owner base and potential clients

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The overall functionality and ability to deep dive in on performance metrics

Cons:

It is not user friendly and it is hard to customize reports

Reasons for choosing Connect CRM

Alliance with other cox automotive products

Reasons for switching to Connect CRM

customer service

Brandon E.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Amazing CRM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best available crm on the market, the only product I've truly used. Ability to have multiple contact options to consumer and ability to use selectors to know when a prouduct matches a customers needs.

Cons:

Difficult to use without proper training, once fully trained ongoing training is incouraged to see full gamit of abilities within program.

Sarah B.

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2016

Best of the best

I have used m any CRM's in my days, and I always recommend VinSolutions! It is so easy to use and User friendly! If you're a slow learner, their support is hands down A-1! from the phone support, to the online video support, to the classes they offer around the country! They follow-up as well! They listen to the advice from thousands of dealerships, and grow each day, continuing development of the product!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the userability, the customer support, and the endless growth and capability of the product

Cons:

That I didn't know about it sooner!

James M.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2017

We use VinSolutions CRM extensively here and love the interface and all capabilities it has to offer

Successful and sufficient follow up with access to templates, trackable user activities, trackable campaigns, etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to run phone and email campaigns is excellent and I like the extensive settings that can be customized for each VinSolutions user.

Cons:

The customer matching methods could use some work and simplification. You cannot merge more than two customers at a time which has made things tedious for us.

Showing 1 - 10 of 36 Reviews

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