Assertive Business 2026: Benefits, Features & Pricing
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- Overview
- Pricing and Plans
- Features
- User Reviews
Overview
Pricing
Pricing available upon request
About Assertive Business
Assertive Business is a company dedicated to consulting and software implementation, specializing in multichannel communication. Their platform offers various functionalities and features such as:
Low investment: No infrastructure purchase is required since the service is completed in the cloud.
Comprehensive information management: We have unified information for the monitoring and analysis of operational indicators, allowing decision-making in a timely manner.
WHATSAPP: The messaging application connected to the contact center, integrated into the same platform. SMS: It informs its consumers via text message, has high compatibility with all cellular ranges, and is fast, effective, and direct with the client.
CHATBOT: Our chatbot greets, clarifies, and asks questions to guide your customers; it is extremely efficient as well as 100% configurable, allowing the time and energy of the agents to be used to the maximum. It makes it easy for customers to communicate and their doubts are resolved quickly. The use of reports that are provided both in WhatsApp and with the chatbot allows you to know the specific times of message reception, waiting time, and who attends to you.
E-MAIL:...
Input and output of information to customers to offer a better service, strengthening consumer loyalty. VIDEO CALL: Provides the ability to connect with customers via video call, using the WebRTC protocol integrated into the contact center. HELP DESK: It is a support service that allows the monitoring of incidents, through configurable forms. We have ticket status visualization, files are added as backup, and optional notifications for customers when raising a ticket. VOICEMAIL: Voicemail is a useful tool in a call center as it allows customers to leave voice messages when they cannot speak to a live agent. REMOTE MONITORING: Remote monitoring in a call center is an important tool that allows supervisors to monitor the performance of call center agents. from a remote location. This can improve the quality of customer service, ensure compliance with company policies and regulations, and provide real-time feedback to agents to improve their performance. AUTOMATIC MARKERS: Dialers are systems used in call centers to automate the process of outbound calls to customers or prospects. The three main types of dialers are automatic, predictive, and manual.Assertive Business Screenshots

Assertive Business Pricing and Plans

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Assertive Business Features
- Popular features found in Customer Communications ManagementBatch CommunicationsChat/MessagingCustomer DatabaseInteraction TrackingMulti-Channel Communication
- More features of Assertive BusinessActivity DashboardActivity TrackingAPIAutorespondersCall RecordingCompliance ManagementContent ManagementCustomer HistoryEmail ManagementInbox ManagementIVROn-Demand CommunicationsPersonalizationReporting & StatisticsSMS MessagingSocial Media IntegrationTemplate ManagementThird-Party IntegrationsVideo SupportWorkflow Management
Assertive Business User Reviews
Overall Rating
4.0
Ratings Breakdown
5
0%
4
100%
3
0%
2
0%
1
0%
Secondary Ratings
Ease of Use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Have you used Assertive Business and would like to share your experience with others?
Rosario M.
Verified reviewer
Computer Software
51-200 employees
Used daily for more than 2 years
Review sourceReviewed May 2023
Comunicación Asertiva
4
Conforme ya que es un producto que se encuentra en la nube y no hay necesidad de realizar ninguna descarga de aplicación adicional, además de poder utilizarlo desde casa
Ratings Breakdown
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