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Assertive Business

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Overview

Assertive Business 2026: Benefits, Features & Pricing

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  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Assertive Business
Assertive Business
4.0
(1)

Pricing

Pricing available upon request

About Assertive Business

Assertive Business is a company dedicated to consulting and software implementation, specializing in multichannel communication. Their platform offers various functionalities and features such as:

Low investment: No infrastructure purchase is required since the service is completed in the cloud.

Comprehensive information management: We have unified information for the monitoring and analysis of operational indicators, allowing decision-making in a timely manner.

WHATSAPP: The messaging application connected to the contact center, integrated into the same platform. SMS: It informs its consumers via text message, has high compatibility with all cellular ranges, and is fast, effective, and direct with the client.

CHATBOT: Our chatbot greets, clarifies, and asks questions to guide your customers; it is extremely efficient as well as 100% configurable, allowing the time and energy of the agents to be used to the maximum. It makes it easy for customers to communicate and their doubts are resolved quickly. The use of reports that are provided both in WhatsApp and with the chatbot allows you to know the specific times of message reception, waiting time, and who attends to you.

E-MAIL:...

Input and output of information to customers to offer a better service, strengthening consumer loyalty. VIDEO CALL: Provides the ability to connect with customers via video call, using the WebRTC protocol integrated into the contact center. HELP DESK: It is a support service that allows the monitoring of incidents, through configurable forms. We have ticket status visualization, files are added as backup, and optional notifications for customers when raising a ticket. VOICEMAIL: Voicemail is a useful tool in a call center as it allows customers to leave voice messages when they cannot speak to a live agent. REMOTE MONITORING: Remote monitoring in a call center is an important tool that allows supervisors to monitor the performance of call center agents. from a remote location. This can improve the quality of customer service, ensure compliance with company policies and regulations, and provide real-time feedback to agents to improve their performance. AUTOMATIC MARKERS: Dialers are systems used in call centers to automate the process of outbound calls to customers or prospects. The three main types of dialers are automatic, predictive, and manual.

Assertive Business Screenshots

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Assertive Business Pricing and Plans

Free Trial
Free Version
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Assertive Business Features

  • Popular features found in Customer Communications Management
    Batch Communications
    Chat/Messaging
    Customer Database
    Interaction Tracking
    Multi-Channel Communication
  • More features of Assertive Business
    Activity Dashboard
    Activity Tracking
    API
    Autoresponders
    Call Recording
    Compliance Management
    Content Management
    Customer History
    Email Management
    Inbox Management
    IVR
    On-Demand Communications
    Personalization
    Reporting & Statistics
    SMS Messaging
    Social Media Integration
    Template Management
    Third-Party Integrations
    Video Support
    Workflow Management

Assertive Business User Reviews

Overall Rating

4.0

Ratings Breakdown

5

0%

4

100%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Assertive Business and would like to share your experience with others?

RM

Rosario M.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Comunicación Asertiva

4

Conforme ya que es un producto que se encuentra en la nube y no hay necesidad de realizar ninguna descarga de aplicación adicional, además de poder utilizarlo desde casa

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
A través de los servicios ayudan a simplificar la operación de cualquier empresa reduce costos y tiempos, permite interactuar con los clientes en diversos canales de comunicación, así como tener el control total de las llamadas tanto como salientes y entrantes, además de ser muy sencillo de manipular.
Cons:
La única área de oportunidad podría ser el uso de WhatsApp

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Showing 1 - 1 of 1 Reviews

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