Brand Embassy 2026: Benefits, Features & Pricing
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- Overview
- User Interface
- Popular Alternatives
- Pricing and Plans
- Features
- Integrations
- User Reviews
Overview
Pricing
Starting at $29.00 per month
About Brand Embassy
Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter, LinkedIn and others—for brand mentions, customer complaints or any other comment requiring attention.
Brand Embassy is a full-featured customer support platform with all of the back-end functionality that support teams need to solve issues collaboratively. Team members can collaborate in real time, by messaging other members or departments and by attaching notes to specific cases, issues and clients.
Brand Embassy’s knowledge base application helps employees find the most frequently used support documents and shows standardized answers to common support questions.
Brand Embassy’s analytics and reporting features show which channels have the most activity, and what topics are most common on each of them. It is priced per user per month.
Wondering if Brand Embassy is right for your organization?
Our Live Chat Software selection experts can help you in 15 minutes or less.
Brand Embassy User Interface
Popular Brand Embassy Alternatives
Brand Embassy
Ratings Breakdown
- 5.0Ease of use
- Value for money
- 5.0Customer support
- 5.0Functionality
Pricing
Starting at $29.00 per month
Ratings Breakdown
- 4.57Ease of use
- 4.65Value for money
- 4.70Customer support
- 4.57Functionality
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Ratings Breakdown
- 4.33Ease of use
- 4.16Value for money
- 4.26Customer support
- 4.36Functionality
Pricing
Starting at $39.00 per month
Ratings Breakdown
- 4.66Ease of use
- 4.48Value for money
- 4.63Customer support
- 4.61Functionality
Pricing
Starting at $24.17 per month
Ratings Breakdown
- 3.97Ease of use
- 4.15Value for money
- 3.96Customer support
- 4.28Functionality
Pricing
Starting at €61.00 per month
Brand Embassy Pricing and Plans
Basic
$29.00
No plan information available
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Brand Embassy Features
- Popular features found in Live ChatAutorespondersCanned ResponsesChat/MessagingFile SharingMobile AccessMulti-Channel CommunicationReal-Time NotificationsSupport Ticket ManagementThird-Party IntegrationsTranscripts/Chat HistoryTransfers/Routing
- More features of Brand EmbassyAI/Machine LearningAlerts/EscalationAPIAutomated RoutingBatch CommunicationsCall Center ManagementChatbotCollaboration ToolsConfigurable WorkflowContent ManagementContextual GuidanceCRMCustomer DatabaseCustomizable BrandingDashboardEmail ManagementGeotargetingHelp Desk ManagementIntent RecognitionInteraction TrackingKnowledge Base ManagementLive ChatMonitoringMulti-LanguageNatural Language ProcessingOffline FormOn-Demand CommunicationsPersonalizationProactive ChatQueue ManagementReal-time Consumer-facing ChatReporting/AnalyticsScreen SharingSentiment AnalysisService Level Agreement (SLA) ManagementSocial Media IntegrationSurveys & FeedbackTemplate ManagementVideo ChatWorkflow Management
Brand Embassy Integrations
See all 10 integrations
Brand Embassy User Reviews
Overall Rating
5.0
Ratings Breakdown
5
100%
4
0%
3
0%
2
0%
1
0%
Secondary Ratings
Ease of Use
5.0
Customer support
5.0
Functionality
5.0
Have you used Brand Embassy and would like to share your experience with others?
Verified reviewer
Internet
11-50 employees
Used unspecified for unspecified
Review sourceReviewed April 2017
5
Ratings Breakdown
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