Brand Embassy 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Brand Embassy

5.0

(1)

Pricing

Starting at $29.00 per month

About Brand Embassy

Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter, LinkedIn and others—for brand mentions, customer complaints or any other comment requiring attention.

Brand Embassy is a full-featured customer support platform with all of the back-end functionality that support teams need to solve issues collaboratively. Team members can collaborate in real time, by messaging other members or departments and by attaching notes to specific cases, issues and clients.

Brand Embassy’s knowledge base application helps employees find the most frequently used support documents and shows standardized answers to common support questions.

Brand Embassy’s analytics and reporting features show which channels have the most activity, and what topics are most common on each of them. It is priced per user per month.

Brand Embassy Screenshots

Brand Embassy Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$29.00

per user, per month

No plan information available

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Brand Embassy Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Brand Embassy
AI/Machine Learning
Alerts/Escalation
API
Automated Routing
Batch Communications
Call Center Management
Chatbot
Collaboration Tools
Configurable Workflow
Content Management
Contextual Guidance
CRM
Customer Database
Customizable Branding
Dashboard
Email Management
Geotargeting
Help Desk Management
Intent Recognition
Interaction Tracking
Knowledge Base Management
Live Chat
Monitoring
Multi-Language
Natural Language Processing
Offline Form
On-Demand Communications
Personalization
Proactive Chat
Queue Management
Real-time Consumer-facing Chat
Reporting/Analytics
Screen Sharing
Sentiment Analysis
Service Level Agreement (SLA) Management
Social Media Integration
Surveys & Feedback
Template Management
Video Chat
Workflow Management