Clarity Connect 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Clarity Connect

3.7

(9)

Pricing

Starting at $80.00 per year

About Clarity Connect

Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.

Clarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business.

The help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on customer data, deliver customer details to agents and transfer data into customer records.

Clarity Connect is priced per user per month or per server and per concurrent session.

Clarity Connect Screenshots

Clarity Connect Pricing and Plans

Starting price: $80.00 per year

Free Trial

Free Version

Basic

$80.00

per year

No plan information available

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Clarity Connect Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Clarity Connect
Alerts/Escalation
Automatic Call Distribution
Call Center Management
Call Reporting
Call Tracking
Call Transfer
Chat/Messaging
Computer Telephony Integration
Email Management
Employee Communities
Inbound Call Center
Live Chat
Multi-Channel Communication
Real-Time Analytics
Real-Time Chat
Real-Time Monitoring

Clarity Connect Integrations

Salesforce Sales Cloud

Meta for Business

Clarity Connect User Reviews

Overall Rating

3.7

Ratings Breakdown

33%

22%

33%

11%

Secondary Ratings

Ease of Use

3.6

Value for money

3.7

Customer support

3.7

Functionality

3.5

Victor M.

Higher Education

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2016

Very happy customer

We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.

Cons:

Would like to see more new features roll out.

Fen H.

Computer Software

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed December 2016

Great Call Center Software

Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Verified

Reviewer

Banking

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

Great functionality but difficult to use

Ratings Breakdown

Ease of use

Functionality

Pros:

It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.

Cons:

I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.

Robert H.

Information Technology and Services

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed December 2016

Documentation on Call Flow functions

The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Add on to Skype

Alberto H.

Used unspecified for unspecified

Review source

Reviewed December 2016

Great Product

Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Mike M.

Verified reviewer

Higher Education

10000+ employees

Used other for less than 12 months

Review source

Reviewed February 2021

Very difficult roll out, caused us to look elsewhere

They were very willing and eager to help us and put on a great training to become familiar with the product. But, when we were running into issues they would only say its something with our SFB infrastructure and no other guidance which made it very difficult to fix.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their analytics page had very good UX and analytics.

Cons:

It was so tied into our Skype For Business on prem infastructure, it was very difficult to make edits/changes/manage

Reasons for switching to Clarity Connect

We wanted to move to a more up to date service that had a soft phone

Alok N.

Verified reviewer

Computer Software

5001-10000 employees

Used weekly for less than 12 months

Review source

Reviewed January 2020

Clarity Connect Review

It is slow and decent tool. It can be made more robust and powerful. More features can be added like putting on hold etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use it to set priority of incoming calls. We can also use it to transfer the calls to other queue. We can see how is available right now and for how much time.

Cons:

Whene someone becomes available on Skype, it takes a while to detect the change and reflect it accordingly as current status.