USU Knowledge Management 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

USU Knowledge Management

4.8

(18)

Pricing

Starting at $10.00 per month

About USU Knowledge Management

Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports and telecommunications.

Knowledge Center helps businesses to create articles for their knowledge base using a built-in Article Editor feature as well as enables them to create decision tree documents. With Intelligent Search tool, agents can dive into the knowledge repository and find answers to customers queries. An inter-agent chat facility helps agents to communicate with other team members and escalate issues to seniors.

Knowledge Center also offers an e-learning feature that help businesses to provide self-learning and training for agents. Businesses can set and define approval workflows for the articles to be added, updated or removed from the knowledge base.

It offers integration with Salesforce, Zendesk, SAP and Microsoft Dynamics. Support is offered via phone and email.

USU Knowledge Management Screenshots

USU Knowledge Management Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Basic

$10.00

per user, per month

No plan information available

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USU Knowledge Management Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of USU Knowledge Management
Account Alerts
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Analytics
API
Call Center Management
Chatbot
Chat/Messaging
Communication Management
Configurable Workflow
Configuration Management
Contact Management
Content Library
CRM
Customer Communication
Customer Engagement
Customer Experience Management
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Decision Support
Document Storage
Drag & Drop
Feedback Management
File Management
Full Text Search
Incident Management
Interactive Content
IT Asset Management
Knowledge Base Management
Knowledge Management
Mobile Access
Multi-Channel Communication
Multi-Language
Onboarding
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Search/Filter
Single Sign On
Social Media Integration
SSL Security
Surveys & Feedback
Tagging
Template Management
Third-Party Integrations
Usage Tracking/Analytics
Video Support
Widgets
Wiki
Workflow Management

USU Knowledge Management Integrations

SAP Business One

ServiceNow

Salesforce Sales Cloud

Slack

Zendesk Suite

Salesforce Platform

USU Knowledge Management User Reviews

Overall Rating

4.8

Ratings Breakdown

78%

22%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.7

Functionality

4.6

Have you used USU Knowledge Management and would like to share your experience with others?

Tariq A.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Reviewed June 2021

Excellent resource to manage your single source of truth

[SENSITIVE CONTENT HIDDEN] and the team at Unymira were excellent at every level. They made it easy to understand the product and simplified the procurement process. The implementation went smoothly and [SENSITIVE CONTENT HIDDEN] was part of the journey at every step.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, flexibility and the agent interface

Cons:

None, the product met all of our criteria

Reasons for choosing USU Knowledge Management

Ease of use for the administrator and agents.

Vendor Response

Hi Tariq, We appreciate your review and that USU KM meets all of your needs and is helping to make customer service easier for you and other agents! Let us know if you have any other feedback or requests!

Replied June 2021

Verified

Reviewer

Medical Devices

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

Great Tool for Contact Centers

We implemented Knowledge Center to support customer service team members located in five locations across the globe (primarily North America). We needed a product with a flexible structure we could configure to meet the specific needs of our various teams as well as support our transition to a KCS framework driving content creation from the front-lines. Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Designed to support customer service teams, Knowledge Center provides an excellent platform for hosting the information my teams need to answer questions quickly. We have great flexibility to configure the system specific to our organizational structure, allowing us to pre-filter answers based on the user's team membership. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily. Coupled with the customizable workflows, this has allowed us to pursue a true Knowledge Centered Support (KCS) strategy by distributing appropriate editorial privileges throughout the teams. Multiple hosted and on-prem options available.

Cons:

Knowledge Center lacks thorough system and administrative documentation in English. This lack is somewhat mitigated by excellent support and availability of the Unymira implementation team but does create some challenges in learning the system and its potential uses. The high flexibility and customizability of the system, along with some non-intuitive interface elements, lead to a rather steep learning curve.

Reasons for choosing USU Knowledge Management

Designed to support customer service organizations. Great flexibility and feature set. Excellent service and support. Value for the cost.

Reasons for switching to USU Knowledge Management

Too many problems with Salesforce Knowledge. The product never seemed to be fully supported by Salesforce with features that did not work as documented. Support for problems with Salesforce Knowledge was difficult, even with Salesforce's Premiere support subscription. Licensing requirements for Salesforce Knowledge were archaic with multiple, different licenses required to implement a multi-author, multi-reviewer solution.

Vendor Response

Thank you so much for taking the time to leave a thorough review! We're glad to hear that Knowledge Center has helped solve your knowledge management and tackle service challenges! We are definitely aware of the issues with English documentation and are working to remedy that with new staff. In terms of Ease of Use, the next major release is coming this year (KC7) which includes a heavy focus on improving the interface and user experience.

Replied July 2019

Judy-Ann B.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed August 2019

Knowledge Center is excellent!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This user-friendly software is very adaptable with very cool features.

Cons:

At this time, I an unable to say .......

Reasons for choosing USU Knowledge Management

User-friendly Adaptable Unique

Reasons for switching to USU Knowledge Management

The knowledge base was outdated and ineffective.

Vendor Response

Hi Judy-Ann, thanks for taking the time to leave a review for us! we'd love to hear more details of what you like and find most useful about the tool as well as any suggestions you have!

Replied August 2019

Keith S.

Verified reviewer

Medical Devices

10000+ employees

Used daily for more than 2 years

Reviewed June 2021

Not just "Checking Boxes" product. This is their primary focus and it shows. There is a difference

The product is really everything we could ask for. Easy to create and manage content, even easier for contact center reps to find what they are looking for quickly, with information organized clean

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Many will say they offer a Knowledge Management solution however it is generally not their primary focus, if not obvious during RFP, it will become obvious once you begin to use. I have found those other companies will do "just enough" to sell you that it's "Knowledge Management" but lack necessary features impacting your ability to run a successful Knowledge project.

Cons:

Nothing really comes to mind, whatever concerns I may have had are usually addressed by really responsive support team

Reasons for choosing USU Knowledge Management

Many companies will claim to provide Knowledge Management however they really do "just enough" where USU is loaded with features, bells and whistles all helping make Knowledge Management a critical component in our day to day.

Reasons for switching to USU Knowledge Management

Anyone that has worked in SharePoint can understand why. Difficult to create/manage content, awful search

Vendor Response

Thanks so much Keith for taking the time to leave a detailed review. We pride ourselves on being focused on KM for service, not a general purpose add-on module. So it's glad to hear customer feedback that supports it!

Replied June 2021

Stephanie P.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for less than 2 years

Reviewed July 2021

USU Knowledge Management will empower your business and users

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most impressive aspect of USU's Knowledge Management system is the ability for knowledge managers to customize the user experience based on their business needs. Drag and drop modules allow you to build user interfaces that enable users to engage with content better than any knowledge base I have ever managed. Users can favorite, rate, and follow content which enables users to get to the content they need quickly. The training and decision tree builders allows for content designers and training teams to create and deploy robust learning experiences quickly and effectively - ensuring process compliance and increasing users speed to proficiency.

Cons:

There were some lessons learned with reporting requirements - these should be defined in detail versus high-level. Depending on the requirements, the system will be need to be configured to capture the data required for reporting.

Vendor Response

Hi Stephanie, Thank you so much - we appreciate your feedback! We are glad that USU Knowledge Management is helping your users engage with your content. Keep in touch with any additional thoughts or questions! Thank you!

Replied July 2021

Denise M.

Verified reviewer

Transportation/ Trucking/ Railroad

5001-10000 employees

Used daily for more than 2 years

Reviewed June 2021

Knowledge Center

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is very easy to create articles, support is excellent

Cons:

Reporting is not so great, some users say it is difficult to navigate, would like more for e-learning (like short answer capability)

Vendor Response

We appreciate your taking the time to leave feedback Denise and above all, are happy USU KM is making your life easier! We're aware of the reporting feedback and are very happy to report a completely new and very robust KM Analytics tool in the next release in late September!

Replied June 2021

Sabine K.

Verified reviewer

Used other for less than 6 months

Review source

Reviewed May 2018

Flexible, to customer-service needs designed platform, high standard, very good service /support.

The software helps to enhance the Customer Service situation easiliy: consistent knowledge over all channels, up-to-date content, feedback & notifciations etc. I learned a lot from dealing with the platform because USU enhances the modules and usability in cooperation with their customers (serveral branches). At the end my profit was a very satisfied client who got the best designed technical soltuion for his needs and an optimal price-service ratio. The software is designed for a very good knowledge & contact-management for customer services, incl. interfaces etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was tasked to find out a professional & suiting knowledge platform to support the customer service environment of a Telco company. The challenge was to find a reliable supplier who offers a combination of knowledge base for consistent content in several support channels & online help, guided-solution option, e-learning capabilities & enhancements for future chatbot-application. Data security also was an important issue. USU offered the best 1 source solution therefore compared to more than 30 other suppliers and it was an excellent cooperation with them from sales to set-up of the project. The user-team just commented that they are happy with USU at present. I would recommend highly: technology foresight, reliability and professional support.

Cons:

I had no negative experience during search, personal contact, solution-presentation as well as optimisation, sales & set-up.

Sabrina F.

Used daily for less than 2 years

Review source

Reviewed May 2018

We have had good experience with the software by USU. Our employee use that daily and appreciate it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the automatically resubmission process very well, because it helps to check all the information. This process means, that you can provided the document with an date and the software reminds you to actualize that in an regularly interval. It needs to make sure, that all of our published information are up to date and therefore in a good quality. Also the very good word search supports people easily find the information they need.

Cons:

I exists many components/ modules (knowledge miner, knowledge base, etc.), which cooperate together. Sometimes, especially at the beginning, it seems difficult to operate them. Also the individuality of design should be a little bit better in some cases. These are little things compared with the great value we created with the software of USU.

Jan D.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used other for less than 12 months

Review source

Reviewed March 2019

Training was fast and deployment easy

As a manager, I don’t work with Knowledge Center much directly but for all my people it’s been easy so far. There’s always a few older ones who are slow to catch on but 90% were working no problem immediately. After we chose Unymira they worked with us to get on site deployment and configuration planned. Since they’re German, they had some people on site with us and a couple remote. The software is pretty customizable which meant it took time to get all the requirements figured out and configure it how we needed. A few kinks to iron out like with any new system but great so far. Our key people got trained quickly and there were no hiccups deploying it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly, training was simple with the consultants and all updates/changes in things like price and return policy are immediate. No more changing the same thing in ten places which is a huge time saver means less headaches. Everyone loves the little follow feature with the geese. It’s a nice touch people keep mentioning.

Cons:

Better reporting dashboard for stats/analytics.

Vendor Response

Thank you for your review! We always enjoying hearing about another great deployment experience and appreciate your taking the time to let others know. Should you need anything else, please feel free to contact us!

Replied April 2019

Katja S.

Used daily for more than 2 years

Review source

Reviewed June 2018

We are using Knowledge Center as our central information plattform for our customers.

perfect information base for our customers and also our employees in the service center

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Knowledge Center is one of our central components in our support concept. We really like the acitve document technology, especially the active search and the troubleshooting guides. This allows our customer to find all information with just one search.

Cons:

There is a learning curve for the administrator, but when you get it it's perfect. No other complaints.

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