Twilio Flex 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Twilio Flex

5.0

(6)

Pricing

Pricing available upon request

About Twilio Flex

Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business.

Key features include voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, flag for assistance, routing configuration and alerts, call recording, marketplace analytics, desktop analytics, reporting, conversation player, workforce optimization (WFO), customizable historical reporting, keyword spotting and real-time recording transcription.

The Twilio Flex platform integrates data with any channel, customer relationship management (CRM) system, data source or component – including custom-built widgets.

Twilio Flex Screenshots

Twilio Flex Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Twilio Flex Features

Popular features found in Contact Center
Agent Interface
Chatbot
Computer Telephony Integration
Queue Management
More features of Twilio Flex
AI Copilot
Archiving & Retention
Chat/Messaging
Customer Experience Management
Employee Coaching Tools
Interaction Tracking
Interactive Content
Multi-Channel Communication
On-Demand Communications
On-Demand Recording
Quality Management
Real-time Consumer-facing Chat
Reporting/Analytics
Support Ticket Management
Third-Party Integrations

Twilio Flex User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

4.8

Customer support

5.0

Functionality

5.0

Have you used Twilio Flex and would like to share your experience with others?

Giacomo M.

Verified reviewer

Facilities Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Twilio Flex Has Been a Reliable and Easy to Use Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am impressed by the ease of implementation of Twilio Flex. Twilio Flex works so well for us.

Cons:

No cons concerning Twilio Flex. Twilio Flex is brilliant.

Ernesto C.

Verified reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Force at work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It makes our monitoring easier and also keeps us updated to our volumes

Cons:

None so far, if there will be will keep you posted

Rahul d.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed August 2023

Quality review of Twilio Flex

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Flex word itself dedicated for flexibility of Customer communication.- one of best Omni channel platform- easily integrated with various communication channel

Cons:

- quite workload to integrate API & CRM connection or any data management tools.

Jonel D.

Verified reviewer

Outsourcing/ Offshoring

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Twilio Feedback

Just wanna rate it 10/10! Thanks to the developers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Twilio has been our partner for our daily lives in work. What I love the most about this software is that this has the capability of pulling up a report depends on what we need by creating our own dashboard in "Analyze" tab.

Cons:

Nothing so far! Everything we need is in this software. We can make our own dashboard and that's the best that it has! Kudos!

Shella Camille L.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

accurate , smooth and very straightforward.