CustomerGauge 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CustomerGauge

4.8

(11)

Pricing

Pricing available upon request

About CustomerGauge

CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey campaigns, track the accumulated retention against targets and generate customer lifecycle reports.

Administrators can utilize the eNPS tool to receive anonymous feedback from employees, gain insights into business operations across departments and maintain employee retention. Features of CustomerGauge include account listing, sentiment analysis, revenue reporting, single sign-on (SSO) authentication, risk assessment, predictive analytics and more. Additionally, the centralized dashboard enables teams to view customer profiles with access to stakeholders’ information, churn probability, coverage percentage and response rates.

CustomerGauge comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Salesforce, HubSpot, NetSuite, Zendesk, Microsoft Dynamics, SugarCRM and more. Pricing is available on request and support is extended via online measures.

CustomerGauge Screenshots

CustomerGauge Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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CustomerGauge Features

Popular features found in Dashboard
Access Controls/Permissions
Alerts/Notifications
Data Import/Export
Data Visualization
Functions/Calculations
Performance Metrics
Reporting/Analytics
Scorecards
Search/Filter
Widgets
More features of CustomerGauge
Account Alerts
Account Management
Activity Dashboard
API
Churn Management
Communication Management
Complaint Monitoring
CRM
Customer Engagement
Customer Experience Management
Customer Management
Customer Segmentation
Dashboard
Dashboard Creation
Engagement Tracking
Feedback Management
Health Score
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Real-Time Analytics
Revenue Management
Review Request
Sentiment Analysis
Survey/Poll Management
Surveys & Feedback
Text Analysis
Usage Tracking/Analytics
Visual Analytics
Win/Loss Analysis

CustomerGauge Integrations

Freshdesk

Zendesk Suite

Autotask PSA

NetSuite

Salesforce Sales Cloud

See all 11 integrations

CustomerGauge User Reviews

Overall Rating

4.8

Ratings Breakdown

82%

18%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.9

Functionality

4.6

Renan M.

Verified reviewer

Electrical/ Electronic Manufacturing

10000+ employees

Used daily for more than 2 years

Reviewed August 2020

Great tool for corporate NPS programs

Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program. The tool itself is very easy to work with and we haev not had any major issue in the 3 years of experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software have many great features like the possibility to standardize survey templates across large organizations, the workflow system which allows the organization to follow-up on customer responses and the great involvement and support provided by the customer service team from CustomerGauge.

Cons:

The reporting features are limited to the settings from the tool and suggestions for updates may be subject to a list of other suggestions being recommended by other customers.

Reasons for choosing CustomerGauge

Customer support and the main features of CustomerGauge have offset the other tools.

Reasons for switching to CustomerGauge

The other tool have not provided us with the necessary features for implementing a concise corporate program for customer feedback.

Kayla E.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 2 years

Reviewed August 2020

CustomerGauge in Behavioral Healthcare

Ratings Breakdown

Ease of use

Functionality

Pros:

The reporting features in CustomerGauge as compared to our previous process is phenomenal. We're able to get so many insights into how parents perceive the care we're providing their children and families. The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve.

Cons:

The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform. Healthcare, behavioral healthcare in particular, is not a "common" industry that utilizes NPS, so there is a bit of a learning curve for us in knowing how to predict how our data should flow into the platform.

Reasons for choosing CustomerGauge

We chose CustomerGauge over another product, because of singular focus on NPS, whereas other products had less of a strong focus on NPS despite offering additional features.

Grégory J.

Verified reviewer

Consumer Goods

10000+ employees

Used daily for less than 12 months

Reviewed August 2020

CustomerGauge global roll out

Help us to roll out a common voice of customer process across countries / regions, provide for the first time internal benchmarking for NPS, CES, response rate just by refreshing a page !

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to use, implementation without integration is really fast, the closing the loop feature is really helpful to drive right action plans.

Cons:

Maybe to soon to tell but.. their is so many possibilities within the tool that we need time (and CG support) to know best how to use it. we have to test Analytics & Monetize features.

Reasons for choosing CustomerGauge

For their flexibility, capability to build a partnership to help us to increase our Customer satisfaction (and not only provide a cheap solution).

Amanda S.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 6 months

Reviewed September 2020

Great service & tech

We are getting better results from from our CG surveys than our previous system because of the way they handle key driver questions. Our support team is great! I once down-voted a help article when I couldn't find the answer to my question and I unexpectedly received a response back within 20 minutes with the answer I needed. I didn't even open a case or reach out. I am recreating that same experience in our service model!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Knowledgeable team helps us maximize value from our NPS results. We have regular calls to discuss not just the results of the surveys, but what we are doing with the results to improve our business. The Salesforce integration helps us keep our results & followup process in one location.

Cons:

I find some of the reports & dashboards a little difficult to work with but our support team helped explain them and get us setup. It would be nice to be able to clone reports & dashboards you've already configured so you don't have to start from scratch.

Reasons for switching to CustomerGauge

We had vetted out CG 2 years ago and really liked the product as well as the training academy which ultimately is what drives the value behind NPS. It was outside our budget at the time and went with a cheaper product. CG reached out again and we were able to negotiate pricing that worked.

Brian H.

Verified reviewer

Telecommunications

51-200 employees

Used other for less than 12 months

Reviewed September 2020

Customer Gauge

I have been happy with the support that [SENSITIVE CONTENT HIDDEN] had provided us in the last year and look forward to working with [SENSITIVE CONTENT HIDDEN] as we move forward

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy the ability to drill down into the reports to understand the customers view points in many ways, really limitless if you add the data you can sort by the data. it give more clarity to customer satisfaction by product, support group or even by Sales Representative. I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship

Cons:

I do believe that building campaigns if a bit complex at first. after you get sometime with it and more experience i expect it to become easier

Reasons for switching to CustomerGauge

limited functionality of the previous product it is really an entry level product

Gregory D.

Verified reviewer

Telecommunications

201-500 employees

Used daily for more than 2 years

Reviewed July 2020

Great product and even better people

They are an exceptional company that works with their customers to continually make a better product. From the CSMs to the product team to senior level staff: everyone is amazing and cares about the issues YOU care about.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the firefighting aspect. It allows us to look at customer reviews that need followup and establish KPIs around that followup.

Cons:

The widgets and reporting are a bit clunky and take some getting used to.

Vendor Response

Hi Gregory, Thank you for your review. We really appreciate it! I've passed your feedback about the reporting to our Product team to connect with you and understand more. Many thanks, The CustomerGauge Team

Replied July 2020

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Reviewed August 2020

Great tool

CustomerGauge has given us great support in the journey we are on, and helped us developing our programme

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's quite simple to use, as it is easy to introduce new users. Great reports

Cons:

I cannot think about anything, Anything we may not have liked in the past, has been included in new product updates

Vendor Response

Thank you so much for your review! We are happy to see you are pleased with our relationship and will do everything we can to keep it that way :)

Replied August 2020

Dan O.

Verified reviewer

Used weekly for less than 2 years

Review source

Reviewed November 2017

Insightful, Useful NPS Application

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CustomerGauge provides a high level metrics of one's NPS score across the dimensions that you choose - albeit a business unit, store or local geography. At a high level, the solution enables you to slice the data to get real insights as to how your business is perceived by its customers. CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites. CustomerGauge is also backed by a great team that really are genuinely passionate about user experience, how to properly measure it and how to make it better.

Cons:

Processing times on customer data upload isn't immediate, what they refer to as "data transport" (file upload of customer data) can take a few minutes to be processed.

Jerome S.

Verified reviewer

Renewables & Environment

10000+ employees

Used daily for less than 12 months

Review source

Reviewed September 2020

Customer focus a race to win

Valuable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, deployment, auto result reports, alerts, closed loop tool, dashboarding and reports.

Cons:

Limited closed loop tool functionality becasue only one is opened per survey. We have 5 primary drivers assigned to 5 functional areas of servcie. Each has a dedicated owner(team) supporting the follow up on each. It would be great if a "closed loop tool widget" was opened for each "primary improvement driver" that the customer selects. That way each team is resposible for closing their indicvidual follow up action item in the closed loop tool.

Reasons for choosing CustomerGauge

Value and features.

Mike E.

Verified reviewer

Telecommunications

51-200 employees

Used weekly for less than 12 months

Reviewed August 2020

CG gives you immediate Customer Feedback