The Loop Experience Platform 2026: Benefits, Features & Pricing

Hi Christina, Thank you for sharing your experience using the Loop Experience Platform. We're happy to hear that it's helping to escalate issues quickly and uphold brand standards for the company! We pride ourselves with an omni-channel approach so customers can communicate with you on whichever channel they choose, so we are pleased to hear that you're making the most of traditional, digital and social channels. Our reporting and dashboards are a great way to involve many stakeholders making it easy to identify trends and make data driven business decisions. Thank you for your feedback about the WhatsApp Business feature. A member of our team will reach out to you directly to help with the issue Thank you! The Benbria Team

Replied February 2021

Hi Samantha, Thank you for sharing your experience using Loop. We agree wholeheartedly about the importance of real-time analytics and actionable insights as part of a feedback-based solution targeted at managing and improving the overall customer experience. We are working on enhancements that will provide further customization and flexibility to our core suite of reporting dashboards. This includes providing for additional custom reporting requirements such as location and account-level comparisons tailored to your specifications across a variety of measurements (like Net Promoter Score) that matter the most to our customers. We're looking forward to sharing this with you soon! Thank you for your continued support, The Benbria Loop team

Replied August 2020

Hi Chris, Thank you for sharing your experience using the Loop platform. We understand how critical it is for businesses to leverage CX solutions to effectively collect real-time customer feedback, engage with customers directly about their experience, and analyze actionable insights and trends that help you identify areas of improvement and monitor key performance metrics. In that same vein, our team is hard at work on additional features and capabilities that will expand your ability to gain deeper insights for both positive and negative reviews. These include follow-up questions triggered by performance ratings, additional reporting enhancements and customized dashboard views, among other exciting features. We hope to share these with you soon, and would be happy to set up some time to review your configuration and ensure we deliver an optimized experience with Loop. All the best, The Benbria Loop team

Replied June 2020

Hi Kenneth, Thank you so much for sharing your experience using the Loop Experience Platform. We are excited that the live feedback and data analytics are helping you respond to the needs of your business! We are always looking for ways to add customization to surveys for you to get the most insights into your feedback program. We're pleased to hear that you're getting the most out of your investment with Loop. Thank you for leaving your review! The Benbria Team

Replied March 2021

Megan, thank you so much for your review. We are happy to hear that the integration with your Tripleseat Events Management Software and Loop has been great and that you are benefiting from the real-time feedback from your clients and your client's clients!

Replied December 2022

Hi Saf, Thank you for sharing your experience with Loop! We are happy to hear your feedback on the ease of use with the product, improvement of results, and overall satisfaction you've had with the customer service provided during your time using the Loop platform. We are grateful for the opportunity to partner with Freshslice Pizza to improve the customer experience and increase satisfaction and loyalty. Thank you for your support, The Benbria Loop Team

Replied August 2020

Hi Ariana, Thank you for sharing your experience using the Loop Experience Platform. We know how important it is for guests to be able to quickly and easily review the service they receive, in moment and in real time. We understand that having this actionable data can become driving forces to identify areas of opportunity and monitor key performance metrics. With that said, we are constantly improving how we display our data, including the new release of our Custom Dashboards a few months ago. We will be continuing to add new features and enhancements to our reporting engine to allow for greater flexibility with the data you collect. We would be happy to share these improvements with you to help ensure you are getting the most out of Loop. All the best, The Benbria Team

Replied February 2021