VoiceAnalytics 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

VoiceAnalytics

4.8

(6)

Pricing

Starting at €22.00 per month

About VoiceAnalytics

VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system.

The platform uses artificial intelligence-based processes to detect the presence and change of emotions and keywords, silence, music, crosstalk, speech rate, and many other valuable parameters in each conversation.

Based on the results of this analysis, it provides insights
in the form of reports, graphic visualizations and overview dashboards.

Using VoiceAnalytics, managers can discover and monitor previously unknown data and quality characteristics for the entire contact center for each group of agents or for specific call categories.

VoiceAnalytics gives them the power to improve:

• Quality Monitoring
• Customer Experience
• Compliance
• Productivity
• Revenue Generation
• Agent Experience

VoiceAnalytics Screenshots

VoiceAnalytics Pricing and Plans

Starting price: €22.00 per month

Free Trial

Free Version

Basic

€22.00

per user, per month

No plan information available

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VoiceAnalytics Features

Popular features found in Contact Center
Agent Interface
Chatbot
Computer Telephony Integration
Queue Management
More features of VoiceAnalytics
Activity Dashboard
Alerts/Notifications
API
Audio Capture
Automatic Call Distribution
Automatic Transcription
Call Center Management
Call Monitoring
Call Reporting
Call Scripting
Call Tracking
Categorization/Grouping
Compliance Management
CRM
Customer Experience Management
Customer History
Customer Service Analytics
Customizable Reports
Dashboard
Data Import/Export
Data Security
Email Alerts
Email Management
HIPAA Compliant
Interaction Tracking
IVR
Language Detection
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Performance Management
Performance Metrics
Predictive Analytics
Quality Assurance
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Sales Trend Analysis
Search/Filter
Self-Service Search
Sentiment Analysis
Speech-to-Text Analysis
Surveys & Feedback
Tagging
Third-Party Integrations
Visual Analytics

VoiceAnalytics Integrations

Amazon Connect

CentOS Linux

VoiceAnalytics User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.5

Value for money

5.0

Customer support

4.8

Functionality

4.7

Have you used VoiceAnalytics and would like to share your experience with others?

Jozsef B.

Verified reviewer

Banking

1001-5000 employees

Used daily for less than 2 years

Reviewed September 2021

the biggest innovation in contact center quality assurance in the last 10 years

xDroid’s solution automatically analyzes the speech-recordings of all (100%) of Inbound/Outbound calls, based on customized parameters or keywords, in order to spot quality or efficiency issues and/or identify best practices. Due to the efficiency of the automation, numerous new control/development use cases can be defined. Results can be immediately fed-back to bankers and/or their superior & embedded into their training for improved productivity, customer satisfaction, lower churn and extra sales. Feedback can be both absolute/relative to peers or own past performance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Before the system is introduced QA was a sample based (1-3 %) manual call monitoring, channeled into incentives & training with retroactive controll (~1-2 weeks feedback cycle after actual call made) with high manuality, using numerous systems Now, with xDroid VA we have a 100% sampling: no missed issue or development potential Real-time, truly personalized feedback and the controll & feedback are in in one single system

Cons:

the introduction took longer than planned due to the limitations of the current voice recording system, but the support team was helpful and supportive throughout

Vendor Response

Hi Jozsef, Thanks for sharing your positive experience, your review and satisfaction mean the world to us!

Replied September 2021

Karla G.

Verified reviewer

Leisure, Travel & Tourism

501-1000 employees

Used daily for less than 6 months

Reviewed August 2025

Más que una herramienta, un acompañamiento

Mi experiencia ha sido muy buena, no solo por la herramienta en sí, sino también por el acompañamiento del equipo. Desde el inicio me guiaron paso a paso, resolvieron mis dudas y se aseguraron de que aprovecháramos todas las funciones. Se siente que no estás solo, que hay alguien pendiente de que realmente consigas resultados. Eso hace que la experiencia sea mucho más completa y cercana.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Me gusta mucho que detecta de forma automática frases clave en las llamadas, eso me ahorra muchísimo tiempo. También los reportes son bastante claros y fáciles de interpretar, lo cual ayuda a la toma de decisiones.

Cons:

Al principio cuesta un poco adaptarse y entender bien todas las funciones. No es complicado, pero sí requiere paciencia y práctica.

david t.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Reviewed June 2022

Xdroid review

Overall very good - looking forward to some more trainign that they are providing

Ratings Breakdown

Ease of use

Functionality

Pros:

The ability to quickly access the data and for the staff to access their performance live

Cons:

The ability to go to low level specifics about how a call is scored - this was ore difficult that I imagined

Vendor Response

Thank you for your review David! We would be more than happy to provide more training.

Replied June 2022

FERNANDO R.

Verified reviewer

Leisure, Travel & Tourism

201-500 employees

Used weekly for less than 6 months

Reviewed August 2025

COMENTARIOS

Bastante buena, ya que se puede realizar un análisis más a profundidad, es muy amigable la plataforma.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

La rapidez con la que genera la información en cuestión de gráficos, el análisis a profundidad que se puede hacer por agente y dicho análisis puede ser desde lo general hasta lo particular.

Cons:

Se cambian las palabras al momento de que se transcribe la llamada, no se pueden descargar las llamadas.

Sharron T.

Verified reviewer

Financial Services

51-200 employees

Used weekly for less than 2 years

Reviewed June 2022

In time, will provide great insight.

From being very sceptical initially, I am beginning to see the benefit VoiceAnalytics can provide.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface is great for the agents to see their performance. The agent and customer emotions are really helpful.

Cons:

Very difficult and time consuming to programme to achieve desired results, particularly in this industry if you have no skill set in this area. Once we have honed all the areas and made the correct adjustments, we will start to make real progress.

Sinead M.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Reviewed June 2022

agent review