Engage 365 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Engage 365

4.1

(8)

Pricing

Pricing available upon request

About Engage 365

Engage365 is customer loyalty and reward platform powered by Microsoft Dynamics CRM. It uses Microsoft technology to allow small & medium size businesses to improve customer engagement strategy and customer retention strategies.

Engage 365 Screenshots

Engage 365 Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Engage 365 Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of Engage 365
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Campaign Management
Campaign Planning
Chat/Messaging
Communication Management
Complaint Monitoring
Contact Management
CRM
CSAT Survey Structure
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Management
Customer Profiles
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Discount Management
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
For Customer Referrals
Gamification
Gift Card Management
Knowledge Base Management
Loyalty Cards
Loyalty Program
Membership Management
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
NPS of Customers
NPS Survey Structure
Promotions Management
Real-Time Notifications
Referral Tracking
Reporting & Statistics
Rewards Management
Search/Filter
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Task Management
Third-Party Integrations
Transaction History

Engage 365 User Reviews

Overall Rating

4.1

Ratings Breakdown

38%

25%

Secondary Ratings

Ease of Use

3.9

Value for money

3.5

Customer support

4.0

Functionality

3.8

Have you used Engage 365 and would like to share your experience with others?

Saiqa Saiqa A.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 2 years

Reviewed March 2022

Great, highly customizable solution.

The product is great. It has a simple and clean interface, which made usability quite intuitive. Beyond the product, a special mention to the Yegertek team for running some educational workshops with us to assist us in creating the right roadmap for our requirements. A great solution often requires a great support team to bring out the true potential of the endeavor.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product was easy to use, highly dynamic and customizable. Furthermore, the solution had integration capability with numerous third party tools.

Cons:

At times product had far too many features that we didn’t require. That way, it is sort of a good problem to have. I would recommend users to define their feature list, so that tools that aren’t required can be disabled.

Reasons for switching to Engage 365

We found greater value in both the product and the Yegertek team.

Vendor Response

Thank you, Saiqa! It is always a pleasure to have happy customer feedback.

Replied March 2022

Ahid S.

Verified reviewer

Building Materials

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed March 2022

Solid solution for those looking to take their customer engagement to next level.

Great over all experience with the product and the company. Unlike previous technology providers that we have worked with, this project was undertaken with true care and intention of our well being. No where in the process did we feel like we were dealing with vendors, engagement seemed more like a well structured partnership. With regard to the product, it was well structured and the full functionality of the software was rolled out in phases.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Seamless integration into our current infrastructure. Great set of functions that come with the solution. Furthermore, [SENSITIVE CONTENT] actively consulted on new features that could be added, or integrations that could further enhance the way we collect and manage various data points.

Cons:

System took some time for us to be able to easily navigate. [SENSITIVE CONTENT] assisted us by hand holding us through out the handover and actively conducted training sessions with our team.

Reasons for choosing Engage 365

Great price, great product, and great service - all ingredients for a long term relationship.

Vendor Response

Wow! Thanks a lot, Ahid for your excellent review! You've made our day!!

Replied March 2022

faisal a.

Verified reviewer

Construction

501-1000 employees

Used daily for less than 2 years

Reviewed May 2022

El-Khayyat Review

So far, we are waiting for positive results from the program, but so far all indications are positive for the future

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Can be modified and improved in addition to a cooperative team

Cons:

All modifications to the program take a long time and very high cost

Akif S.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Highly recommend Engage365

We have improved overall customer loyalty and employee loyalt

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Earns and Burns Rules, Referral Managements, Event based points allocation, Promotion Engine for loyalty

Cons:

Didnt have many issues as most of it was easy to use

Reasons for choosing Engage 365

The team was knwoeldgable, understood our business problem and the solution was easy to use.

Vendor Response

Thanks for your kind words, Akif! Very pleased to hear that Engage365 gave you and your team a good customer loyalty experience. We will keep working to bring innovative solutions your team can rely on. Thanks again!

Replied March 2022

Kerstin R.

Verified reviewer

Transportation/ Trucking/ Railroad

501-1000 employees

Used daily for less than 2 years

Reviewed March 2022

Engage 365 - an extensive loyalty system

we have introduced the Circle loyalty scheme as a USP over our ride hailing product which is currently the only one in Malta

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software offers numerous features and possibilities for promotions

Cons:

Tracking of such promotions but this could be due to lack of practice and system knowledge. Training was provided in general and perhaps better use and focus on the available querying possibilities would have helped

Reasons for choosing Engage 365

It met all our requirements at the time

Vendor Response

Thank you for your review, Kerstin. We look forward to continuing your Circle Loyalty strategy journey with you and supporting you with anything on Loyalty strategy you need along the way!

Replied March 2022

Anwar Sadhath M.

Verified reviewer

Retail

501-1000 employees

Used weekly for less than 2 years

Reviewed March 2022

Good One

Overall it's a good software, needs to improve in terms of supporting the customer to adapt new changes quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am happy about the support. Hope you understand there is a gap in support and the same was managed.

Cons:

It takes a very long time for a change management.

Reasons for choosing Engage 365

Based on the implementation done by you in the relevant retail section.

Vendor Response

Hello Anwar, Thank you for all your comments and the time you have spent on this review. In Yegertek we appreciate our users' valuable feedback. In regards to your concern about customer support, the Yegertek team is constantly trying to provide you with the best of customer support and experience and our Customer Support team will connect with you to resolve your issue.

Replied March 2022

Marta A.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used weekly for less than 2 years

Reviewed March 2022

Engage 365 Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I mostly use Engage for loyalty management, referrals and promotions, and Engage365 offers a quite wide selection of features and criteria that can help personalizing loyalty and promotional initiatives, based on the business' needs.

Cons:

The interface is not the most user-friendly and the way promotions are set allows for oversights that might end up being costly.

Carlotta R.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Reviewed March 2022

Good and reliable