e-satisfaction.com 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

e-satisfaction.com

4.7

(3)

Pricing

Pricing available upon request

About e-satisfaction.com

e-satisfaction.com is an Enterprise Feedback Management Software that collects feedback during important moments of the customer journey.
Organizations that trust e-satisfaction.com have customers in the center of their attention and seek ways to improve their experiences, on an omnichannel level, while realizing business growth from recovering unhappy customers.
e-satisfaction.com helps organizations collect customer feedback to support customer facing teams by sharing insights on what their customers say, how they feel and what would increase their satisfaction levels. Listening to the Voice of your Customers, can help you gather data for the entire organization to improve your operations and do what drives customer recovery and positive word of mouth, while leveraging the great work that you do, by exploiting our marketing campaigns & reputation features.

e-satisfaction.com Screenshots

e-satisfaction.com Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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e-satisfaction.com Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of e-satisfaction.com
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
CES Survey Structure
Complaint Monitoring
CSAT Survey Structure
Customer Experience Management
Customizable Forms
Data Import/Export
Email Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
NPS Survey Structure
Performance Metrics
Process/Workflow Automation
Real-Time Data
Real-Time Reporting
Surveys & Feedback
Text Analysis
Third-Party Integrations

e-satisfaction.com User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

5.0

Functionality

4.7

Have you used e-satisfaction.com and would like to share your experience with others?

Themis B.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Customer after-care done right

We've used E-satisfaction from day 1 of their operations and have not stopped working with them since. Our company's reputation regarding customer experience is stellar and I firmly believe that e-satisfaction has played a very important part in strengthening our company's positioning.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to customize the APIs so that you can target every segment of the customer at critical touchpoints and milestones such as while browsing, after a conversion and upon receiving the package as well as when picking it up off a store or visiting a store for the first time, gives you important information and makes e-satisfaction a de facto backbone of customer satisfaction for our business

Cons:

There's not really much I have to say. The personalization and customization possibilities are so many that it's hard to pick something not to like. Maybe the attribution models could use a few more improvements so that they resemble google analytics a bit more but it's really not an issue.

Dimitris M.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Easy to Use and Super Useful Feedback!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use - implement, account manager is helpful in understanding all key metrics and insights too!

Cons:

There are still some more features (e.g. product reviews) that I would like to see in the software, but I believe those features are already in the works.

Vassilis N.

Verified reviewer

Supermarkets

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed July 2022

Easy to use, out of the box service with great potentials for development

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can start using it day one. It's that easy and can be customized according to your business needs. Also, there is an excellent customer support ready to assist you in everything you may need.

Cons:

The service could have had better growth rates according to the maturity it gets

Showing 1 - 3 of 3 Reviews