Key Survey 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Key Survey

4.6

(40)

Pricing

Starting at $10,000.00 per year

About Key Survey

Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offline surveys, contact management, data workflow, logic and branching functionalities within a suite. Both cloud-based and on-premise deployment options are available.

Key Survey allows users to design survey forms with the help of customizable templates. Users can also capture responses in offline mode and data is synced automatically when the internet is available. Users can implement different types of logic in survey questionnaires including skip logic, branch logic, branch-on-range logic, show/hide logic and interactive and advanced logic.

Key Survey offers contact management, which allows users to group and configure data based on different filters such as role, location and buying trends. The product also integrates with business systems such as Oracle, Salesforce and PeopleSoft, which enables users to import contacts directly.

Key Survey Screenshots

Key Survey Pricing and Plans

Starting price: $10,000.00 per year

Free Trial

Free Version

Basic

$10,000.00

per year

No plan information available

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Key Survey Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Key Survey
360 Degree Feedback
Activity Dashboard
Alerts/Notifications
API
Benchmarking
Communication Management
Complaint Monitoring
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Visualization
Engagement Tracking
Knowledge Management
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multiple User Accounts
Negative Feedback Management
Offline Access
Offline Response Collection
Predictive Analytics
Pulse Surveys
Question Library
Real-Time Data
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Scoring
Sentiment Analysis
Single Sign On
Site Intercept Survey
Survey Builder
Survey/Poll Management
Survey Sample Management
Surveys & Feedback
Template Management
Text Analysis
Third-Party Integrations
Visual Analytics

Key Survey Integrations

IBM Cognos Analytics

SAP BusinessObjects Business Intelligence

Key Survey User Reviews

Overall Rating

4.6

Ratings Breakdown

65%

30%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.7

Functionality

4.5

Verified

Reviewer

Management Consulting

201-500 employees

Used monthly for less than 2 years

Review source

Reviewed December 2022

Enhanced survey tool for more accurate data collection

With Key Survey, I am able to design relevant and professional surveys to gather feedback from my key stakeholders, customers, workers. The data can be cleverly analyzed to determine trends or perform predictive analyses on the market.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most impactful feature in Key Survey is that it is well designed, simple to use, interactive and fully customizable. The Survey Questions can be re-routed based on a specific response by the person completing the survey. This relieves frustration as the User won't need to keep clicking "Not applicable". It is quite intuitive and has the capability of collating more specific and accurate data.

Cons:

There are no aspects or features that I have encountered which were difficult to use. I personally think that the price point is aligned with its competitors - however, my I.T. team thinks that it is overpriced.

Bill V.

Used unspecified for unspecified

Review source

Reviewed June 2015

A surprisingly comprehensive and affordable system with a small company feel

Key Survey is as easy to use as a free on-line system, but is packed with tons of power when you need it. The paradigm is easy to work with, and has intuitive aspects that make it fast to work with. This has been very important for those times when we are developing all day, because repetition is minimized - boosting our productivity. Tech support is right there. I felt like I needed some telephone support when we first started using the system, because I was convinced what we needed to do was unique and pioneering. Much of it was and still is, but I did not need telephone support, because the folks on Chat are very serious about getting to the root of solutions. They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect. PROS: Very easy to use, very short learning curve for all basic needs, excellent tech support, big toolbox (mostly in the form of supplied Plug-Ins) for special question and response presentation, interaction, and management, HTML coding support, custom CSS support, query string variables can be passed to prepopulate fields, new plug-ins and tools are developed as needed by Key Survey, available bulk e-mail survey invitation system, good pre and post survey entry and exit options, easy to copy surveys and questions across the platform, fast to load and update. CONS: Preloading data from a local file can be tricky, if you are used to Constant Contact this will not feel like a full-blown e-mail contact system, some mobile templates do not accurately scale on all devices when using some plug-ins, the "plug-in" system is highly capable but could use a few more intuitive features, like the ability to review question and answer codes in a separate window while coding plug-in variables.

Ratings Breakdown

Ease of use

Customer support

Thorsten K.

Verified reviewer

Airlines/ Aviation

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed January 2025

Easy to setup commands.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Key survey offers a full permissions towards your, you can set instructions while creating survey forms and logical instructions are high allow and make the forms very differential.

Cons:

I appreciate them for keeping their studies though they should improve on their graphics.

Saul L.

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Great value for the money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Cons:

Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

Travis T.

Investment Management

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed June 2017

The Best Survey Tool I've Ever Used

The functionality and flexibility of the system is by far the most valuable and attractive parts of the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market.

Cons:

The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone.

Mat P.

Used daily for more than 2 years

Review source

Reviewed June 2017

Overall feature rich software compared to competitors

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey.

Cons:

The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

Vendor Response

Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment.

Replied June 2017

Susan K.

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Love Key Survey!

I understand my customers' experiences better, and can work on internal training when needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

Maria G.

Education Management

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed June 2017

Best solution ever!

Better reports and experience for staff and clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, even for staff that's not too IT driven. Love the reports and how much customization you can do. Not only we use it for surveys but we create forms (jobs applications, questionnaires, sweepstakes, etc). Love how it gives you all the tools you need to publish in our site. The best is the customer support online, we've been using KeySurvey for over 4yrs and I have never had to call, all questions were fully answered via chat.

Cons:

While the tech support service is great, you can easily tell when they have a new staff member. For the most part they will be unable to help. When we see that problem we close the window and try again and always gets the needed help. But honestly this an extremely small inconvenience for the most part this system is amazing.

Tyler H.

Construction

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed June 2017

Great for our use (customized, branded surveys).

Logic has been great on surveys, branding, and additional question types.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.

Cons:

Designing custom themes and colors can be a bit challenging; however, some of the templates that have been created help.

Dave B.

Machinery

1001-5000 employees

Used other for more than 2 years

Review source

Reviewed June 2017

very easy and great tool

good results and easy to use once you know how to configure

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple and effective. It is very well laid out and attractive to the user. Many software tools end up looking like XL spread sheets, that is not the case here.

Cons:

getting over the first time usage, then its fine. When you first start it is a little confusing but the online support is really great

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