Customer Communities 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Customer Communities

4.3

(12)

Pricing

Starting at $1,000.00 per year

About Customer Communities

Gainsight Digital Hub is a powerful centralized destination that brings your customers, resources, and products together. The all-in-one hub empowers you to scale how you engage, retain, and delight your customers by unifying your customer resources, leveraging dynamic search and AI capabilities, building an influential user community, and providing a single success destination for your users.

Customer Communities Screenshots

Customer Communities Pricing and Plans

Starting price: $1,000.00 per year

Free Trial

Free Version

Basic

$1,000.00

per year

No plan information available

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Customer Communities Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of Customer Communities
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Catalog Management
Collaboration Tools
Commenting/Notes
Communication Management
Content Management
CRM
Customer Database
Customer Segmentation
Customizable Branding
Customizable Templates
Discussions/Forums
Document Management
Document Storage
Email Management
Engagement Tracking
Event Calendar
Full Text Search
Gamification
Group Management
Health Score
Ideation
Knowledge Base Management
Member Directory
Membership Management
Moderation
Multi-Channel Communication
Multi-Language
Online Forums
Performance Metrics
Queue Management
Real-Time Notifications
Reporting & Statistics
Revenue Management
Role-Based Permissions
Self Service Portal
Single Sign On
Social Media Integration
Support Ticket Management
Surveys & Feedback
Text Editing
Third-Party Integrations
User Management
Widgets

Customer Communities Integrations

Zendesk Suite

Gainsight CS

Google Analytics 360

Jira

Mixpanel

Salesforce Platform

See all 13 integrations

Customer Communities User Reviews

Overall Rating

4.3

Ratings Breakdown

42%

50%

Secondary Ratings

Ease of Use

4.6

Value for money

4.2

Customer support

4.5

Functionality

3.8

Have you used Customer Communities and would like to share your experience with others?

Laura O.

Verified reviewer

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed June 2018

Customer oriented company; they act as they preach!

Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!

Cons:

Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.

Verified

Reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

Great product for standard websites

A more professional forum than the open source version we were using, and it was alot cheaper than the competition.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.

Cons:

It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all".

Verified

Reviewer

Consumer Electronics

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

Great ideas, slow execution. Excellent support and culture.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities.

Cons:

The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised.

Genesis G.

Verified reviewer

Marketing and Advertising

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed March 2023

Insided Review

Ratings Breakdown

Ease of use

Functionality

Pros:

Features that can have real importance to the company. Easy to use with many helpful options and tips.

Cons:

A bit expensive and sometimes hard to customized features for your company.

Liza F.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Reviewed June 2022

Great Product. Easy setup. Top Team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices

Cons:

Private DMs on and off feature and maybe a little more reports to help sort through data

Verified

Reviewer

Renewables & Environment

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

Great service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

flexible, high end software which helps us to built a community around our brand, since 4 years.

Cons:

it is more expensive than other tools, which makes only is worth while with a solid businesscase .

Melanie R.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Reviewed June 2022

inSided continues to evolve

inSided has been super engaging - continuously keeping us updated on what's coming down the pipeline, both via email and their own community. Their support is speedy to respond and I've enjoyed many of the webinars and helpful content shared by inSided. I feel valued and nurtured as one of their customers.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I mostly focus on the Community functionality at the moment. Content management is easy to use and straight forward to learn. I was mostly self-taught when coming onboard.

Cons:

We're exploring how to keep users coming back to Community. Right now there are limitations on email campaigns from inSided out to Community members to pull them back. But inSided has expressed interest in supporting this functionality and I look forward to seeing how we can use it for our business.

Brian v.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

inSided review

inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's stable and does what it has to do. Easy to use, new features are being added.

Cons:

It's a one size fits all solution so it can be hard to customise. Both for our own use and in regards of personalised content for our customers.

Verified

Reviewer

Education Management

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed October 2022

inSided is our community forum

Ratings Breakdown

Ease of use

Functionality

Pros:

inSided is a platform for engaging and inspiring customers.Second it shows customers how to use effectively the platfrom. Last, customers can be connected to each other for new ideas.inSided is an easy platfrom to use.

Cons:

The timing devoted to support customers should be reconsidered in order to be improved.Second, the process of changing the names of groups should be made easy for customers.Last , the process of connecting with a customer representative should be faster.

Maxime S.

Internet

201-500 employees

Used daily for less than 12 months

Review source

Reviewed December 2017

The inSided platform is very easy to use.

Our customers can now find answers to questions that have already been asked online. This ensures that there is less contact with our Customer Service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Future requests are always taken seriously. They are always developing and improving to become better.

Cons:

It would be better if the customer can adjust even more himself. This is happening more and more though.

Showing 1 - 10 of 12 Reviews

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