Trengo 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Trengo

4.1

(26)

Pricing

Starting at €125.00 per month

About Trengo

We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth.

Automate repetitive work to unleash meaningful conversations.

Trengo Screenshots

Trengo Pricing and Plans

Starting price: €125.00 per month

Free Trial

Free Version

Essentials

€125.00

per month

Plan includes:

Up to 10 users
Omnichannel Inbox
All communication channels (excl. Voice)
Web Widget
Trengo email support

Boost

€185.00

per month

Plan includes:

Basic integrations
White labelling
Reporting
Rules and automation
Trengo messaging support

Pro

€310.00

per month

Plan includes:

All integrations
Workload balancing
Two-Factor Authentication (2FA)
Trengo Live Chat support
Trengo phone support

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Trengo Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Trengo
AI Copilot
Alerts/Notifications
API
Autoresponders
Call Recording
Canned Responses
Chatbot
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Customer Communication
Customer Database
Customer Engagement
Customer History
Customizable Branding
Customizable Fields
Customizable Templates
Data Import/Export
Email Management
Event Triggered Actions
Inbox Management
Live Chat
Macros/Templated Responses
@mentions
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Offline Form
Personalization
Proactive Chat
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Remote Access/Control
Reporting/Analytics
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
SMS Messaging
Social Media Integration
SSL Security
Support Ticket Management
Tagging
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Video Chat
Video Conferencing
Widgets
Workflow Management

Trengo Integrations

Zapier

Slack

Gmail

Twitter/X

Shopify

HubSpot CRM

See all 14 integrations

Trengo User Reviews

Overall Rating

4.1

Ratings Breakdown

46%

31%

12%

Secondary Ratings

Ease of Use

4.1

Value for money

4.0

Customer support

3.9

Functionality

3.9

Frits P.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Very nice messaging app

Our clients are helped through various channels, served by Trengo

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Cons:

They changed their pricing plan, with a half year for existing customers.

Reasons for switching to Trengo

Zendesk had no Whatsapp

Christ v.

Verified reviewer

Wholesale

2-10 employees

Used daily for less than 2 years

Reviewed April 2020

Useful tool in organisations

Good, good support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration of several communication channels

Cons:

Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

Reasons for choosing Trengo

The integration of communication channels and use within a team.

Josey P.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Lots of potential but needs work

Trengo has a lot of potential as a product but needs to fix some of the glitches and add more features such as having a "draft" section, and some bugs with the calls. The app is super helpful however it is slow and occasionally glitches as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having all communications in one place (emails, Instagram messages, phone calls)

Cons:

That you can not have "draft" messages saved, that the calls sometimes drop

Tim S.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 12 months

Reviewed April 2020

Great feature richt and easy to use software that saves time

Trengo saves us time, brings us closer to our customer and shortens response times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everthing in one place with an interface that works like a charm and looks good too.

Cons:

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

Reasons for switching to Trengo

More features, better pricing, Dutch product.

Ericka L.

Verified reviewer

Medical Practice

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed May 2025

Was not a bad service

We liked it in the past but no longer use that service and are now trying a different service since the past 3 years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very interesting because it is AI but also does have humans (US) using it for verification purposes.

Cons:

I feel like some times I do not get notifications for messages that are coming in. Some times I will have to go looking for messages.

Jeffrey d.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Higher price for fewer features

We started out strong, but in recent months, prices have increased and critical features have been phased out. Initially, we recommended Trengo to our customers; however, we ceased doing so after several reported negative experiences and many expressed concerns about the high costs. Consequently, we have decided to switch to Helpwise.io. I am disappointed by the inability to export my data, except through a complicated process involving the API; this feels somewhat like being held hostage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ticket management, the interface, the integration of internal chat and ticket management (this has since been retired though), integration of different channels.

Cons:

Constant price increases, retiring critical features, the app (especially on iPad) isn’t very good, slow support, spam ending up in our mailbox, and we experienced email delivery issues.

Reasons for switching to Trengo

Integrated channels, such as WhatsApp and social channels.

Giacomo M.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Multiple sudden changes of price, very unstable (more than doubled)

Answering customers is not bad but anything related to customer support is slow and low quality. The sudden surge in prices forces me to move all my data and system to another platform. This is very frustrating, and for this reason I highly recommend anyone to stay away from this company (they will forcefully upsell/upgrade you).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Modern-looking, fairly easy to implement.

Cons:

Customer support is slow and inneficient. Pricing is extremely unstable. Several bumps over the months and sudden changes in pricing structure that penalize smaller companies. My monthly price has doubled, and conversions are now capped (so I'll have to pay more if I get more support requests). No legacy plans, you are forced to upgrade. This will happen again in the future, no doubt.

Reasons for switching to Trengo

Trengo was more modern looking and easier to use.

Lars B.

Verified reviewer

Facilities Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Its a great tool that saves me a lot of time!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.

Cons:

I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier

Jacco V.

Verified reviewer

Events Services

2-10 employees

Used daily for more than 2 years

Reviewed April 2020

Great program

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us.

Cons:

I would say the mobile app could use some updates to make it faster. But it still works great - just could be faster!

Verified

Reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Reviewed April 2020

Trengo