# Trengo Software Reviews, Demo & Pricing - 2026 > Review of Trengo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-success/trengo-profile/ --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Trengo Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-success/trengo-profile/reviews/) # Trengo Review From €125-€310/month 3 plans Wondering if Trengo is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Trengo 4.1 [(26)](https://www.softwareadvice.com/customer-success/trengo-profile/reviews/) Pricing Starting at €125.00 per month ### About Trengo We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth. Automate repetitive work to unleash meaningful conversations. Wondering if Trengo is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Trengo User Interface ## Popular Trengo Alternatives Main Product Trengo 4.1 [(26)](https://www.softwareadvice.com/customer-success/trengo-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.0Value for money - 3.92Customer support - 3.88Functionality Pricing Starting at €125.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18796)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4086)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3463)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Trengo Pricing and Plans Starting price: €125.00 per month Free Trial Free Version Essentials €125.00 per month Plan includes: - Up to 10 users - Omnichannel Inbox - All communication channels (excl. Voice) - Web Widget - Trengo email support Boost €185.00 per month Plan includes: - Basic integrations - White labelling - Reporting - Rules and automation - Trengo messaging support Pro €310.00 per month Plan includes: - All integrations - Workload balancing - Two-Factor Authentication (2FA) - Trengo Live Chat support - Trengo phone support Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Trengo Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Trengo AI Copilot Alerts/Notifications API Autoresponders Call Recording Canned Responses Chatbot Chat/Messaging Collaboration Tools Commenting/Notes Communication Management Customer Communication Customer Database Customer Engagement Customer History Customizable Branding Customizable Fields Customizable Templates Data Import/Export Email Management Event Triggered Actions Inbox Management Live Chat Macros/Templated Responses @mentions Mobile Access Monitoring Multi-Channel Communication Multi-Language Offline Form Personalization Proactive Chat Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Monitoring Real-Time Notifications Real-Time Reporting Remote Access/Control Reporting/Analytics Screen Sharing Search/Filter Self Service Portal Service Level Agreement (SLA) Management SMS Messaging Social Media Integration SSL Security Support Ticket Management Tagging Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing Video Chat Video Conferencing Widgets Workflow Management ## Trengo Integrations Zapier Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review See all 14 integrations ## Trengo User Reviews Overall Rating 4.1 Ratings Breakdown 5 46% 4 31% 3 12% 2 8% 1 4% Secondary Ratings Ease of Use 4.1 Value for money 4.0 Customer support 3.9 Functionality 3.9 Frits P. Verified reviewer Automotive 11-50 employees Used daily for more than 2 years Review source Reviewed January 2020 Very nice messaging app 5 Our clients are helped through various channels, served by Trengo Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram. Cons: They changed their pricing plan, with a half year for existing customers. Reasons for switching to Trengo Zendesk had no Whatsapp Read More Cv Christ v. Verified reviewer Wholesale 2-10 employees Used daily for less than 2 years Reviewed April 2020 Useful tool in organisations 4 Good, good support. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Integration of several communication channels Cons: Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet Reasons for choosing Trengo The integration of communication channels and use within a team. Read More JP Josey P. Verified reviewer Hospitality 51-200 employees Used daily for less than 2 years Review source Reviewed February 2025 Lots of potential but needs work 3 Trengo has a lot of potential as a product but needs to fix some of the glitches and add more features such as having a "draft" section, and some bugs with the calls. The app is super helpful however it is slow and occasionally glitches as well. Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 2 Functionality Pros: Having all communications in one place (emails, Instagram messages, phone calls) Cons: That you can not have "draft" messages saved, that the calls sometimes drop Read More TS Tim S. Verified reviewer Automotive 11-50 employees Used daily for less than 12 months Reviewed April 2020 Great feature richt and easy to use software that saves time 5 Trengo saves us time, brings us closer to our customer and shortens response times. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Everthing in one place with an interface that works like a charm and looks good too. Cons: Sometimes it is difficult to see the history of closed tickets that are opened again by a customer. Reasons for switching to Trengo More features, better pricing, Dutch product. Read More EL Ericka L. Verified reviewer Medical Practice 2-10 employees Used weekly for less than 6 months Review source Reviewed May 2025 Was not a bad service 4 We liked it in the past but no longer use that service and are now trying a different service since the past 3 years. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It is very interesting because it is AI but also does have humans (US) using it for verification purposes. Cons: I feel like some times I do not get notifications for messages that are coming in. Some times I will have to go looking for messages. Read More Jeffrey d. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 2 years Review source Reviewed May 2024 Higher price for fewer features 3 We started out strong, but in recent months, prices have increased and critical features have been phased out. Initially, we recommended Trengo to our customers; however, we ceased doing so after several reported negative experiences and many expressed concerns about the high costs. Consequently, we have decided to switch to Helpwise.io. I am disappointed by the inability to export my data, except through a complicated process involving the API; this feels somewhat like being held hostage. Ratings Breakdown 3 Ease of use 2 Value for money 2 Customer support 3 Functionality Pros: Ticket management, the interface, the integration of internal chat and ticket management (this has since been retired though), integration of different channels. Cons: Constant price increases, retiring critical features, the app (especially on iPad) isn’t very good, slow support, spam ending up in our mailbox, and we experienced email delivery issues. Reasons for switching to Trengo Integrated channels, such as WhatsApp and social channels. Read More GM Giacomo M. Verified reviewer Telecommunications 2-10 employees Used daily for less than 2 years Review source Reviewed April 2024 Multiple sudden changes of price, very unstable (more than doubled) 2 Answering customers is not bad but anything related to customer support is slow and low quality. The sudden surge in prices forces me to move all my data and system to another platform. This is very frustrating, and for this reason I highly recommend anyone to stay away from this company (they will forcefully upsell/upgrade you). Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: Modern-looking, fairly easy to implement. Cons: Customer support is slow and inneficient. Pricing is extremely unstable. Several bumps over the months and sudden changes in pricing structure that penalize smaller companies. My monthly price has doubled, and conversions are now capped (so I'll have to pay more if I get more support requests). No legacy plans, you are forced to upgrade. This will happen again in the future, no doubt. Reasons for switching to Trengo Trengo was more modern looking and easier to use. Read More LB Lars B. Verified reviewer Facilities Services 2-10 employees Used daily for more than 2 years Review source Reviewed January 2020 Its a great tool that saves me a lot of time! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place. Cons: I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier Read More Jacco V. Verified reviewer Events Services 2-10 employees Used daily for more than 2 years Reviewed April 2020 Great program 5 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us. Cons: I would say the mobile app could use some updates to make it faster. But it still works great - just could be faster! Read More Cv Carien v. Verified reviewer Retail 2-10 employees Used daily for less than 12 months Reviewed April 2020 Very good 4 We made the flow for our customer service work. After a try out and getting used to the system for everyone involved, we think it is one of the best choices we have made this past year for our company. It works fast, efficient, customers are happy and it is easy to switch from one user to another so no customer needs to wait long for an answer. The Dutch customer service is excellent, \[SENSITIVE CONTENT HIDDEN\] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly. If we have a problem which they cannot solve immediately, they always let us know they cannot solve it right away. That way we are not left in the dark like so many companies do. Hooray for \[SENSITIVE CONTENT HIDDEN\] and her team! Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Trengo made our company work more efficient. Our customer service is now able to reply to our customers who come from different channels, it saves time and money. Cons: The way we had to change the e-mail addresss from a weird code into a proper "sender" address. Reasons for switching to Trengo Trengo offers the things we need: connections with Facebook, Watsapp, chat, e-mail: it all works well for us. Read More Showing 1 - 10 of 26 Reviews [See All Reviews](https://www.softwareadvice.com/customer-success/trengo-profile/reviews/) ## Trengo Popular Comparisons [Salesforce Sales Cloud vs Trengo](https://www.softwareadvice.com/compare/2764-Salesforce/vs/355824-trengo/)[Zendesk Suite vs Trengo](https://www.softwareadvice.com/compare/26892-Zendesk/vs/355824-trengo/)[LiveAgent vs Trengo](https://www.softwareadvice.com/crm/liveagent-profile/vs/trengo/)[LiveChat vs Trengo](https://www.softwareadvice.com/help-desk/livechat-profile/vs/trengo/)[Freshdesk vs Trengo](https://www.softwareadvice.com/crm/freshdesk-profile/vs/trengo/)[Milvus vs Trengo](https://www.softwareadvice.com/it-management/milvus-profile/vs/trengo/)[HelpDesk vs Trengo](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/trengo/)[Tidio vs Trengo](https://www.softwareadvice.com/live-chat/tidio-chat-profile/vs/trengo/)[Intercom vs Trengo](https://www.softwareadvice.com/crm/intercom-profile/vs/trengo/)[Zoho Desk vs Trengo](https://www.softwareadvice.com/customer-success/trengo-profile/vs/zoho-desk/) ## Other Top Recommended Customer Service Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18796) Recently recommended **91** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **62** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **8** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4086) Recently recommended **4** times Stuck Between Options? 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