CSAT.AI 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

CSAT.AI

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Pricing

Pricing available upon request

About CSAT.AI

CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending plugin was developed to train agents while providing 100% Quality Assurance monitoring. The Agent is able to see an estimation of their CSAT score in real-time. This enables agents to proactively correct course prior to concluding an engagement. Agents are able to self coach and benefit from in-the-moment customer sentiment analysis. No longer will overwhelmed managers have to read hundreds of scripts to find the single one that needs improving.

Additionally, real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. Benefiting from millions and millions of real world customer service interactions to support real agents, CSAT.AI elevates the quality of your team giving you the competitive advantage.

CSAT.AI Screenshots

CSAT.AI Pricing and Plans

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CSAT.AI Features

Popular features found in Quality Management
Change Management
Complaint Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Management
Electronic Signature
Incident Management
Quality Control
Risk Management
Task Management
Training Management
More features of CSAT.AI
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Chat/Messaging
Dashboard
Data Visualization
Engagement Tracking
Monitoring
Negative Feedback Management
Predictive Analytics
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Sentiment Analysis
Text Analysis
Third-Party Integrations
Trend Analysis
Widgets