Fernand 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Fernand

5.0

(3)

Pricing

Starting at $29.00 per month

About Fernand

Fernand is explicitly designed for customer service and enables businesses to easily create customized workflows to direct, answer, and manage customer communication. Incredibly fast, snappy, and focused on SaaS business founders.

Fernand Screenshots

Fernand Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$29.00

per user, per month

No plan information available

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Fernand Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Fernand
Customer Communication
Help Desk Management
Real-Time Data
SSL Security
Support Ticket Management
Widgets

Fernand Integrations

Stripe

Fernand User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.7

Have you used Fernand and would like to share your experience with others?

Stefanos F.

Verified reviewer

Maritime

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

A customer support platform for 2024

Our experience has been great so far both pre and post sales. The product is covering our main needs and it is also constantly evolving to the right direction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very fast to set up and the UI is very easy to use and satisfying. The team is very responsive and helpful throughout the set up but also post sales process.

Cons:

Nothing that I dislike, as expected a lot of features are still under development and the number of native integrations at the moment is limited.

Reasons for choosing Fernand

All the above lost at least a point in either pricing, modular service, sales approach.

Reasons for switching to Fernand

Pricing of intercom was not transparent and increasing our subscription cost day by day. Fernand covered all our needs in a single subscription and keeps adding feature without added cost.

Benjamin H.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

A truly calm support experience

I used to be incredibly overwhelmed by customer support so Fernand's promise of making support calmer felt very enticing. After using it for a few months (or maybe a year? Time flies), I feel like it has truly delivered on that promise. I no longer dread answering customers and truly appreciate smart replies, snippets and other tools that allow me to quickly reply to common requests while offering individual and genuinely helpful support to customers questions that can't be answered with a boilerplate. It not only made me less stressed but even led to multiple customers praising the support my company offers. A journalist even loved it so much she interviewed me!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fernand is wonderfully simple and everything just works. It truly makes customer a much calmer experience.

Cons:

I wish there was a mobile app. I added it to my iPhone home screen which works well but a mobile app would feel more integrated.

Emma F.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

Easy to use support system for modern internet businesses

I've used Fernand for just about a year and it has become one of the systems I don't hate using each day. If you're looking for a calm support experience then this is the right choice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fernand is a simple, easy to use (but also powerful) support system. I appreciate the time that they have put into designing an experience that is calming instead of overwhelming. So many other systems bombard you information and noise that the whole experience of using it is chaotic and difficult to use. It is easy to navigate and figure out where everything is that you need but also very powerful if you are interested in building more advanced workflows.

Cons:

As a newer support system (started 2022) they don't have as many features as some of the other systems. However, they are great about listening to user feedback so I expect they'll catch up soon with the most requested features. They just released split inboxes which is a great improvement and I hear they're working on an analytics view.

Reasons for choosing Fernand

Ease of setup, calmer support experience

Showing 1 - 3 of 3 Reviews