CWX 2026: Benefits, Features & Pricing

Designed for the medical, utility, telecommunication, and educational industries, CollectionWorks software solution, CWX, is a cloud-based and on-premise collection software for small to medium-sized businesses. CWX helps businesses manage in-house collections with real-time updates, account management features, automated functionality and powerful reporting. In addition, CollectionWorks offers HIPAA-compliant collection and billing services to help businesses manage the collection process and improve account receivable (AR) operations. CollectionWorks provides FDCPA trained professionals as well as pre-collect programs.

CWX allows businesses to maintain control over accounts for a longer period of time to ensure that proper communication is sent out to customers, to help maintain relationships. CWX is able to electronically update all customer account information including demographics and payment details as well as update the status and assignments of all accounts. Managers can set up automated workflows to automatically print letters and send out email notifications. CWX also utilizes powerful reporting tools to help managers analyze and examine accounts before sending th...