FieldLocate Software


 

FieldLocate is a web-based field service and scheduling software solution developed for many industries, including HVAC, plumbing, electrical, pest control and more. Key features of this solution include appointment scheduling, timesheets management, job location mapping, mobile payment, reporting and more. 

FieldLocate automates and streamlines most of the manual activities related to job scheduling, time tracking, inventory management and invoicing. Users gain instant visibility into their operations and eliminate paper. 

FieldLocate can be accessed by any device with an internet connection, including desktops, laptops, tablets, and smartphones. FieldLocate also offers the FieldLocate Mobile App, which is native to mobile devices and allows technicians to access job assignments, process payments and electronic signatures, take photos and more. 

FieldLocate offers a variety of features and functions that benefit the entire service team, from the owner to the service manager, payroll and accounting teams, dispatchers, and field techs. It's best suited for smaller service organizations with less than ten users, and offers subscription-based monthly pricing.

 

FieldLocate - Mobile dashboard
 
  • FieldLocate - Mobile dashboard
    Mobile dashboard
  • FieldLocate - Mobile work estimate
    Mobile work estimate
  • FieldLocate - Mobile appointment
    Mobile appointment
  • FieldLocate - Daily report
    Daily report
  • FieldLocate - Schedule
    Schedule
  • FieldLocate - Reports
    Reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

8 Reviews of FieldLocate

 

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Software Advice Reviews (1)
More Reviews (7)

Showing 1-1 of 1

Juli from Barnaby Heating & Air
Specialty: HVAC

July 2015

July 2015

Company Without A Clue

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Nothing. There is no positive with this software. You will be changing, it is just a matter of how long you let yourself be strung along.

Likes Least

Lack of knowledgeable employees, software does not perform as described, no real tech support, no follow up on issues, ffeels like we are beta testing the software for them, sales and support will not respond to customer email and phone messages when there is an issue, seems to be a "stick my head in the sand and hope they forget my number" attitude, higher management does not care and will not escalate issues either, every "upgrade" breaks other working functions, onboarding is a joke, if they tell you they can sync with QuickBooks, laugh and run! Oh, and get everything in writing even if it was a phone conversation, make them send you an email recap. They will lie and say they didn't agree to things if you don't.

Recommendations

Call current users and if they give you any negative feedback, listen to it carefully. The people they gave us as a reference were not completely positive but were hopeful. We were hopeful for the last almost 2 years. That didn't change the fact that FieldLocate is an inferior product with no real support.

 
 
 
Showing 1-7 of 7

Jennifer from Western Hills Heating & Air Conditioning, INC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Terrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is a good concept, however their support is less than desirable. We have issues that have been unresolved for over a year now

Pros

good concept

Cons

it doesn't work properly and the support is terrible

Advice to Others

They need to hire an adept programmer and hire a good customer support team that stays in contact with their customers

Review Source: Capterra
 

Christina from Coopertown Services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Bad Product with zero support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all!

Pros

None

Cons

Everything

Advice to Others

DO NOT USE THIS SOFTWARE. READ OTHERS REVIEWS. THIS IS THE WORST PROGRAM I HAVE EVER USED!

Review Source: Capterra
 

Charles from Barnaby Heating & Air

June 2015

June 2015

This software does not sync customer information with Quickbooks

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software has great potential but is very lacking in customer support.
Each time a revision is release they create more problems due to lack of testing before releasing the update.
Each time you call cusotmer service you get the same song and dance with no results, they act like you are the only customer having problems. We reached out to other users and they are having the same issues. During one of my conversatons with Johnny Jones his solution was for us to use another software package instead of addressing the current problems.
Do not use this software.

Review Source: Capterra
 

Mitchell

June 2015

June 2015

Dont buy FieldLocate

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

This company charged me for the product then failed to deliver a product that worked properly. It would route my technicians to wrong addresses, failed to properly import invoices into quickbooks, and had a host of other issues.
When I called to get these issues resolved they created case #'s for the issues I reported, but there was never any follow up or resolution for those issues. I asked them to cancel my purchase and refund the money before the "free month to try it out" was over.

The sales man, said I would get this free month to try it out and see if they could resolve the issues and make it work for me. But before that month was over it was clear that they were not even trying to resolve the issues I was having. No phone calls or emails regarding any of the complaints I had made. Then, after my "free month to try it out" was over they refused to refund my money.

Pros

None that I can think of. At first they sounded like a good company that could deliver a good product. But in the end it was a terrible experience.

Cons

Way too many to list. The software is not a finished product. It is more like a beta version that is not completed. QuickBooks links are not set up right and it made a mess that I spent hours cleaning up in QuickBooks when it did the invoice importing. Routed my plumbers to incorrect addresses several times, sometime quite far away from where the job address actually was. When I first paid for the software it took them two weeks to set me up so I could log in. I spent a lot of time setting up all my customers and items and much time training my office and service staff to use the product, but it never worked right. There were over a dozen issues we had with the software, and like I said, none of them were ever resolved.

Review Source: GetApp
 

Deborah from ALL AMERICAN HEATING AND AIR

November 2014

November 2014

Disappointed in support team after purchase

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using Field Locate since July 2014. We are a Heating and Air Company.
The inability to get Field Locate to SYNCH with Quick Books is a major disappointment for our administrative staff and management. This very feature was a major part of my purchasing decision. I have been trying unsuccessfully for 45 days to get this Field Locate synch with Quick Books issue resolved. I have several campaigns that depend on Quick Book data being synched. Also when the data was going over to Quick books no differentiation was made between checks and credit cards even though we entered the correct payment method!

Review Source: Capterra
 

Charlie from HoweToFix Heat and Air

October 2013

October 2013

Rocking with F Lo! (FieldLocate)

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Amazing work"ware"! Settles most problematic areas in our business, including invoicing, customer history and multiple locations for a single customer. In the HVAC world, I don't know how anyone with 2 or more employees wouldn't profit with F Lo.

We have become great friends with Mynell (M Lo) and Helen(H Lo) in customer support. They are the Best!

Their backup, Jameson (J Lo) is the Bomb when it comes to the Database!

Oh that's right, I don't do backups anymore! It is all in the Cloud!

Thank you, F Lo!

Review Source: Capterra
 

Ryan from Canada Furnace

October 2013

October 2013

Field Locate has changed the way we work

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Field locate has turned the way our company runs on its head. before we had 4 different systems keeping track of invoices, payments, scheduling and quotes. Now we use Field locate for everything, its seamless and has everything we need from a scheduling system. We even now take payment using the field locate swipers and it links straight up with out processing company. When we have questions there is always a customer service representative willing to help and resolve the problem as quickly as possible. Working in the office with field locate saves us hours each day as we can pull an easy report which will show revenue and if we have outstanding payments, it also has changed the way our service techs work by reducing the time spent on paperwork and job notes, they just pull the invoice up, take payment and off they go as the invoice is automatically sent to the customers e-mail address and is sat waiting for them. The whole system works very well and has helped us move forward with our company.

Review Source: Capterra