FieldLocate is a cloud-based field service and scheduling solution that caters to small businesses across industries such as HVAC, plumbing, electrical, pest control and more. Key features include appointment scheduling, timesheets management, job location mapping, mobile payment, reporting and more.
FieldLocate offers a variety of features and functions that help the service teams, from the owner to the service manager, payroll and accounting teams, dispatchers and field technicians. It automates the manual activities related to job scheduling, time tracking, inventory management and invoicing. This helps users gain information and keep track of their activities and routines.
FieldLocate can be accessed by multiple devices such as desktops, laptops, tablets and smartphones. FieldLocate also offers the FieldLocate Mobile App, which is native to mobile devices and allows technicians to access job assignments, process payments and electronic signatures, take photos and more.
Services are offered on a monthly subscription basis that includes support via phone and email.
Jeff from The Flying Locksmiths - Lehigh Valley PA
Employees number: 2-10 employees
I was a FieldLocate customer for a year. I fulfilled my contract and then decided to go in a different direction.
Field Locate is relatively easy for a technician to use, has a nice mobile app, and nice reporting features.
Admin has no mobile option, many steps involved in completing transactions, especially if you need to send pictures with a QuickBooks invoice.
Juli from Barnaby Heating & Air
Nothing. There is no positive with this software. You will be changing, it is just a matter of how long you let yourself be strung along.
Lack of knowledgeable employees, software does not perform as described, no real tech support, no follow up on issues, ffeels like we are beta testing the software for them, sales and support will not respond to customer email and phone messages when there is an issue, seems to be a "stick my head in the sand and hope they forget my number" attitude, higher management does not care and will not escalate issues either, every "upgrade" breaks other working functions, onboarding is a joke, if they tell you they can sync with QuickBooks, laugh and run! Oh, and get everything in writing even if it was a phone conversation, make them send you an email recap. They will lie and say they didn't agree to things if you don't.
Call current users and if they give you any negative feedback, listen to it carefully. The people they gave us as a reference were not completely positive but were hopeful. We were hopeful for the last almost 2 years. That didn't change the fact that FieldLocate is an inferior product with no real support.
Derek from C&S Air, Inc
taxable line item option on invoicing is a helpful feature, but to many negatives to outweigh the positive with this software, been waiting on improvements for 2.5 years and still waiting, time to make a change in a different direction.
support, the inability to sync with QBO correctly, waiting for 2.5 to have a customer approval for repair before making repair. No Admin mobile app.
Jennifer from Western Hills Heating & Air Conditioning, INC
Employees number: 11-50 employees
The software is a good concept, however their support is less than desirable. We have issues that have been unresolved for over a year now
it doesn't work properly and the support is terrible
They need to hire an adept programmer and hire a good customer support team that stays in contact with their customers
Christina from Coopertown Services
Employees number: 11-50 employees
No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all!
DO NOT USE THIS SOFTWARE. READ OTHERS REVIEWS. THIS IS THE WORST PROGRAM I HAVE EVER USED!
Charles from Barnaby Heating & Air
This software has great potential but is very lacking in customer support.
Each time a revision is release they create more problems due to lack of testing before releasing the update.
Each time you call cusotmer service you get the same song and dance with no results, they act like you are the only customer having problems. We reached out to other users and they are having the same issues. During one of my conversatons with Johnny Jones his solution was for us to use another software package instead of addressing the current problems.
Do not use this software.
This company charged me for the product then failed to deliver a product that worked properly. It would route my technicians to wrong addresses, failed to properly import invoices into quickbooks, and had a host of other issues.
When I called to get these issues resolved they created case #'s for the issues I reported, but there was never any follow up or resolution for those issues. I asked them to cancel my purchase and refund the money before the "free month to try it out" was over.
The sales man, said I would get this free month to try it out and see if they could resolve the issues and make it work for me. But before that month was over it was clear that they were not even trying to resolve the issues I was having. No phone calls or emails regarding any of the complaints I had made. Then, after my "free month to try it out" was over they refused to refund my money.
None that I can think of. At first they sounded like a good company that could deliver a good product. But in the end it was a terrible experience.
Way too many to list. The software is not a finished product. It is more like a beta version that is not completed. QuickBooks links are not set up right and it made a mess that I spent hours cleaning up in QuickBooks when it did the invoice importing. Routed my plumbers to incorrect addresses several times, sometime quite far away from where the job address actually was. When I first paid for the software it took them two weeks to set me up so I could log in. I spent a lot of time setting up all my customers and items and much time training my office and service staff to use the product, but it never worked right. There were over a dozen issues we had with the software, and like I said, none of them were ever resolved.
Deborah from ALL AMERICAN HEATING AND AIR
We have been using Field Locate since July 2014. We are a Heating and Air Company.
The inability to get Field Locate to SYNCH with Quick Books is a major disappointment for our administrative staff and management. This very feature was a major part of my purchasing decision. I have been trying unsuccessfully for 45 days to get this Field Locate synch with Quick Books issue resolved. I have several campaigns that depend on Quick Book data being synched. Also when the data was going over to Quick books no differentiation was made between checks and credit cards even though we entered the correct payment method!
Charlie from HoweToFix Heat and Air
Amazing work"ware"! Settles most problematic areas in our business, including invoicing, customer history and multiple locations for a single customer. In the HVAC world, I don't know how anyone with 2 or more employees wouldn't profit with F Lo.
We have become great friends with Mynell (M Lo) and Helen(H Lo) in customer support. They are the Best!
Their backup, Jameson (J Lo) is the Bomb when it comes to the Database!
Oh that's right, I don't do backups anymore! It is all in the Cloud!
Thank you, F Lo!
Ryan from Canada Furnace
Field locate has turned the way our company runs on its head. before we had 4 different systems keeping track of invoices, payments, scheduling and quotes. Now we use Field locate for everything, its seamless and has everything we need from a scheduling system. We even now take payment using the field locate swipers and it links straight up with out processing company. When we have questions there is always a customer service representative willing to help and resolve the problem as quickly as possible. Working in the office with field locate saves us hours each day as we can pull an easy report which will show revenue and if we have outstanding payments, it also has changed the way our service techs work by reducing the time spent on paperwork and job notes, they just pull the invoice up, take payment and off they go as the invoice is automatically sent to the customers e-mail address and is sat waiting for them. The whole system works very well and has helped us move forward with our company.