About FieldLocate

FieldLocate is a cloud-based field service and scheduling solution that caters to small businesses across industries such as HVAC, plumbing, electrical, pest control and more. Key features include appointment scheduling, timesheets management, job location mapping, mobile payment, reporting and more. 

FieldLocate offers a variety of features and functions that help the service teams, from the owner to the service manager, payroll and accounting teams, dispatchers and field technicians. It automates the manual activities related to job scheduling, time tracking, inventory management and invoicing. This helps users gain information and keep track of their activities and routines.

FieldLocate can be accessed by multiple devices such as desktops...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

11 Reviews of FieldLocate

Average User Ratings

Overall

1.82 / 5 stars

Ease-of-use

2.5

Value for money

1.5

Customer support

2.0

Functionality

1.5

Ratings Snapshot

5 stars

(2)

2

4 stars

(0)

0

3 stars

(0)

0

2 stars

(1)

1

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

October 2013

Ryan from Canada Furnace

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2013

Field Locate has changed the way we work

Field locate has turned the way our company runs on its head. before we had 4 different systems keeping track of invoices, payments, scheduling and quotes. Now we use Field locate for everything, its seamless and has everything we need from a scheduling system. We even now take payment using the field locate swipers and it links straight up with out processing company. When we have questions there is always a customer service representative willing to help and resolve the problem as quickly as possible. Working in the office with field locate saves us hours each day as we can pull an easy report which will show revenue and if we have outstanding payments, it also has changed the way our service techs work by reducing the time spent on paperwork and job notes, they just pull the invoice up, take payment and off they go as the invoice is automatically sent to the customers e-mail address and is sat waiting for them. The whole system works very well and has helped us move forward with our company.

October 2013

Charlie from HoweToFix Heat and Air

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2013

Rocking with F Lo! (FieldLocate)

Amazing work"ware"! Settles most problematic areas in our business, including invoicing, customer history and multiple locations for a single customer. In the HVAC world, I don't know how anyone with 2 or more employees wouldn't profit with F Lo. We have become great friends with Mynell (M Lo) and Helen(H Lo) in customer support. They are the Best! Their backup, Jameson (J Lo) is the Bomb when it comes to the Database! Oh that's right, I don't do backups anymore! It is all in the Cloud! Thank you, F Lo!

March 2019

Al from McCullough Heating & Air Conditioning

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

March 2019

Not a Finished Product - Beware!

Didn't deliver on promised features. Their licensing practices -- with the annual commitment -- is unfriendly and unusual in the software licensing world, in my experience. Terrible overall experience! Choosing FieldLocate hurt our business!

Pros

The best and only positive part of FieldLocate was when we finally ditched it and moved to ServiceTitan.

Cons

FieldLocate is not a finished software product. Back in 2014, the company made all kinds of promises for features and then never delivered. Then the company was bought by FieldAware and, I believe, FieldLocate lost most or all of the developers / software engineers that had built and understood the product. At least, that's the only way I can rectify the lack of development that has occurred. The FieldLocate product is basically frozen in time. No new features of any significance have been introduced in years. The management may be happy to sell you the product, with the hope of trapping you into having to pay them and not be able to easily leave. Do yourself a favor and run as fast as you can away from this terrible product. There are far better products out there. FieldAware management should be ashamed of themselves for selling this product.

March 2018

Jeff from The Flying Locksmiths - Lehigh Valley PA

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

March 2018

Dissapointing.....

I was a FieldLocate customer for a year. I fulfilled my contract and then decided to go in a different direction.

Pros

Field Locate is relatively easy for a technician to use, has a nice mobile app, and nice reporting features.

Cons

Admin has no mobile option, many steps involved in completing transactions, especially if you need to send pictures with a QuickBooks invoice.

July 2015

Juli from Barnaby Heating & Air

Industry: Consumer Services

Time Used: Less than 6 months


Ease-of-use

1.5

Customer support

1.0

Functionality

1.0

July 2015

Company Without A Clue

Pros

Nothing. There is no positive with this software. You will be changing, it is just a matter of how long you let yourself be strung along.

Cons

Lack of knowledgeable employees, software does not perform as described, no real tech support, no follow up on issues, ffeels like we are beta testing the software for them, sales and support will not respond to customer email and phone messages when there is an issue, seems to be a "stick my head in the sand and hope they forget my number" attitude, higher management does not care and will not escalate issues either, every "upgrade" breaks other working functions, onboarding is a joke, if they tell you they can sync with QuickBooks, laugh and run! Oh, and get everything in writing even if it was a phone conversation, make them send you an email recap. They will lie and say they didn't agree to things if you don't.