Verizon Connect Work Software


 

Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process.

Office and field workers can receive job information and updates on mobile devices. Schedules, invoices, quotes, customer information and more can be stored in the solution’s database. It allows users to drag and drop unassigned jobs to their calendars.

All customer details can be viewed in one location. Users can add multiple contact details, site locations, documents, images and log phone calls for each client.

Verizon Connect Work integrates with a number of accounting packages. Users can check availability and schedule open slots in a calendar format as well as create recurring jobs for regular projects. Users can also generate reports to analyze business activity. Verizon Connect Work offers a mobile application for iOS and Android devices.

Support is available via phone, email and through an online knowledge base.

 

Verizon Connect Work  - Work Scheduler
 
  • Verizon Connect Work  - Work Scheduler
    Work Scheduler
  • Verizon Connect Work  - Mobile View - Job List
    Mobile View - Job List
  • Verizon Connect Work  - Mobile View - Invoice
    Mobile View - Invoice
  • Verizon Connect Work  - Mobile View - Job Status
    Mobile View - Job Status
  • Verizon Connect Work  - Work Platform
    Work Platform
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

106 Reviews of Verizon Connect Work

 

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Software Advice Reviews (85)
More Reviews (21)

Showing 1-20 of 85

patrick from Creative Landscaping
Specialty: Property Maintenance
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Don't be scammed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Make sure you get it all in writing!!! They will promise you the world to get you to sign and then you will be sorry... They will try to say that there is a two-week trial period. That was a lie...

Pros

It has a wide variety of functions and customer service is just a phone call away. If getting dizzy in front of the computer for hours is your thing then this is for you!

Cons

It has so many functions. it takes an office personnel to run the program. If field workers don't complete their portion properly it's hours and hours of Admin work to fix it. The people that try to sell it to you will lie to your face to get you to sign...

Review Source
 
 

Casey from Animal Supply Company
Specialty: Transportation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

They take your money and run

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't let them lock you into a contract, trust me you'll regret it.

Pros

Simple platform, easy to use if you get them to provide training. Can use for day to day routing and scenario modeling.

Cons

Product is not bad, the company and people are the problem. They sell you the product and then charge for every minute of support. My company had to manage their upgrade to schedule 8. The project manager, developer, and product manager were completely disorganized. Not to mention the sales executive assigned to our account couldn't give two S's about our success.

Review Source
 
 

Brett from Element 29 Mechanical
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

SCAMed by Verizon

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

please steer clear of this product its a massive wast of time and money and simply doesn't work well. if you want endless train sessions, a product that can't be administer from a mobile platform, a huge head ache, lost revenue and lost time it might be the product for you.

I truly feel SCAMed by Verizon and by this product. 3 month of a terrible experience and the still want to make me pay for the full 12 months. I'm looking at a total loss if i add up the cost of the app, the useless train time, the loss of productivity from my team as they were trying, the time trying to fix issues with the program, and im still dealing with lawyers because they are trying to make me pay for services they didn't provide. we even switch our wireless phones off Verizon to T-mobil due to this and found they were overcharging us for those to!!

Pros

The promises that the sales team made, the promise we could integrate scheduling, billing, invoicing and GPS (but they couldn't deliver on it.)

Cons

poor functionality, we lost data, we lost billing, its wonky, its buggy, its way to expensive, they lock you into a year contract and won't let you out even when the product fails to perform, its not intuitive, it really just a big scam

Review Source
 
 

ELIZABETH from ROUNTREE CONSTRUCTION COMPANY
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

User friendly equipment managment software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is an extremely easy to use platform that allows management to track each piece of our fleet and our heavy equipment.

Cons

The reports are not capable of the level of customization that I would like which means at times there is the need to dig through a lot of information to find what is needed.

Review Source
 
 

Erin from LYNCH & SONS POOL SERVICE
Specialty: Pool/Spa Maintenance
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Painful experience as a Work customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I gave a 60 days notice to cancel our account and they shut down our access 2 weeks later. Right now I have customers calling that want us to do work and I can't schedule them. I cannot add any parts or labor that my service technicians are out there doing. I also don't have access to the jobs completed from April 1 - present that we haven't billed for yet. I have spoken to our account manager and she doesn't have authority to get us back in line. Getting someone to call me back is next to impossible.

Pros

It worked much better than scheduling and tracking customer data in Excel. For us to go from very manual to using software and an app was good.

Cons

Very little flexibility
A LOT of manual and very time consuming tasks required for a software that should allow for automation

Review Source
 
 

John from Cowan / Reload
Specialty: Automotive
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Fleetmatics

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Great Program. You can customize it to cover a lot of tracking and geo coding. Also help with maintenance reminders.

Cons

Nothing really bad about it. Has Mobile App, reminders, and tracking. Really accurate. Installation was quick and easy.

Review Source
 
 

Quinton from Celebrity Smiles
Specialty: Cleaning services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

WHYYYYYYY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

dont waste your time

Pros

I wish i could say something positive about this product but i simply cant, complete waste of my time

Cons

Can't have more than one job sheet/form. That's ok they said, you can have unlimited questions on one job sheet. However, you have to have all of these questions on every form even when it's not relevant.

Review Source
 
 

Markus from Outdoor Solutions Queensland
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

No flexibility with one year contract

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The biggest down side is they make you sign up for a minimum of 12 months which I believe shows a lack of confidence in the product. Lets face it if the product was good people would continue to use it. Beware when your contract runs out you cannot access any of the information including any outstanding jobs that need to be invoiced.

Pros

Basic scheduling, quoting and invoicing, however does not have the project management capability for construction work. Unable to raise variation orders or progress payments.

Cons

Software is very clunky and can be quite frustrating to use. Not being able to access the admin portal from a mobile device is also another down side because you cannot add or edit jobs while you are on the run.

Review Source
 
 

Marc from Pioneer Construction
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Don't waste your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Limited use other than tracking the vehicle. Nothing good to say about the system or support!

Cons

Not easy to use. No support. In 4 years as a client we had 8 client managers, every time we called the manager was gone and we had to start with a new one again. Account receivable was probably the worst I ever seen. They would misplace payment and not return call plus again it never was the same person you dealt with. Your contracts are 36 months and if you add a vehicle it a new contract for 36 months for that one vehicle. You end up with multiple contract ending all at different dates.

Review Source
 
 

Sherry from Doing It Right Roofing
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Disappointed in Lack of functionality for my company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact that everyone is listed under the job so ease of access is great. No need to go to multiple sections to gather the information needed.

Cons

The software can not be completed catered to the needs of the Company. There is a update out there that completely changes how the system is viewed. When I contacted them to discuss they stated the developers feel it would be easier for the users. It is not so I refuse to switch over to the new version.

Review Source
 
 

Michael from Stealth Enterprises
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Year subscription scam

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pass on this

Pros

Great sales people. They sell you the dream. Web site looks great. It appeared to be just what we needed

Cons

horrible product and they scam you into a year service contract. Don't use this product. It only handled 1 day service request.

Review Source
 
 

Gita from Hotel Management
Specialty: Electrical
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Not as great as i thought it would be

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT BUY

Pros

If you access everything from the admin side it works fine, but since most companies don't want technicians having full access that doesn't work.
There is an app for the technicians, but it has very low functionality. It's constantly locking up and kicking the tech's out of their work orders. Doesnt work on Ipad or iphone which it says it should.

Cons

Too glitchy, app locks up constantly, tech's have to close and restart app, they are constantly re-entering information because of the glitches. Tech's can't review customer and equipment history unless they open a work order

Review Source
 
 

Keith from B-Dry System of Louisville
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Constant issues and little support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are a lot of options available. I would look elsewhere for a solution before going with this software.

Pros

Ease of use - the software is easy to use and set up. I like the custom fields that can be set up for tracking.

Cons

Limited functionality, very poor reporting, little support with problems. Custom fields are useless if I can't report on them. There is very little tracking for audit purposes in the software so if someone is making errors on data entry, you can't determine who it is.

Review Source
 
 

Roy from Texas Fueling
Specialty: Oil and Gas
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

DO NOT WORK WITH THIS COMPANY IF YOU VALUE YOUR TIME. I HAD 6 1/2 MONTH OF NIGHTMARE WITH INSTALLATION AND THERE BUREAUCRACY. YOU HAVE BEEN WARNED

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

they don't respect our business , they don't respect their company, and they don't take pride in their job.
i was asking my self where is management in this company , the answer is there is no management.
don't sale what you cant deliver because the next paragraph is whats gonna happen
i am sending them a 30 day notice from our legal department .
and getting out of this relationship if you still do business with this company after you read this don't complain after.

Cons

Would not recommend this company under any circumstance.
i purchased 150 with logbook units to be installed with 200 more unit option, was promised installation will take 45 days for the first 100 units 6 1/2 month later i have had 90 units installed and on DEC 18 2017 my account leader notify me that we may have 32 out of the 90 units that logbook will work on them since they install the wrong units.
since then i was promised that 100 units will be overnight to me to rectify the situation to this moment i have not received any units email or any call from anyone in Verizon WORK.
despite the fact i emailed them daily since, with no respond what so ever.
this after i tortured for 6 /12 month with there scheduling department that never call you or answer the phone,
they will ask you to send a list 20 times for the same units and never be proactive and do there job finishing what ever was assigned to be installed .
there billing department do not respond and will charge you different rates then what was agreed and before charges should apply.
each department at Verizon WORK is a stand alone if they need to communicate good luck with that it take weeks .
in short they don't respect our business , they don't respect their company, and they don't take pride in their job

Review Source
 
 

Barbara from Horizon Roofing, Inc
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Company not good to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Go with another Company

Pros

Software works just fine, does what it is supposed to, but they charge extra for every add on that you receive.

Cons

Customer Service and negotiating are not good, much higher than the competition, and offering less. Keep Looking

Review Source
 
 

chris from NST
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do NOT BUY

Cons

They won't call you back or answer their phone. They take your Money but dont provide you with service. Been trying to get installs done for over a month. No One returns your call

Review Source
 
 

Benjamin from Drfixup
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Scheduling multiple incoming jobs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program is in the early development stages.
In the future it will get better with adaptations.
Our company had hundreds of service calls.

Pros

Compiles information into an easy to use dashboard that can be sorted by clicking on the job name or number as well as disposition.

Cons

Fieldworker app on Android difficult to use. The Apple app users had better ease of use while the Android users were frustrated.

Review Source
 
 

David from DAM Group
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

WARNING Such a bad company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT BUY, you will regret it

Cons

there is zero customer service, they are never available and unfortunately, they are needed far too often.

The glitches are extremely bad and due to a software "error" on the invoice side, i have lost thousands of pounds. when making a complaint i managed to finally get to a director who promised me he would look into it and almost a week later he said, "the system doesn't work the way you want it to" and fobbed me off with no help, i threatened to sue them and he practically said bring it on. this company is by far the worst experience I have ever, ever had the displeasure to have been suckered into. after making the complaint i find myself locked out of the account and no one available to sort the issue. I can guarantee that they have yet again messed up the payments (which happens so frequently) they didn’t charge me for 6 months, and then called up and threatened to cut me off when they are the ones responsible for taking payments.

Whatever you do find another company, this one will sell the software as the best thing ever, sign you up to a contract and once you've signed it tell you its for 3 years and there is no way of getting out of it.

I could mention so many more things that are wrong about this company, but if you still buy it after reading this, good luck to you, you will need it.

Review Source
 
 

Cristy from Brumm Transport
Specialty: Transportation
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Worst customer service that I've ever experienced

Ease-of-use

Functionality

Product Quality

Customer Support

Do not waste your money on this. The customer service is horrible as they don't even know the program or how to help. You can send messages to customer support until you're blue in the face and they won't answer. If they do, it's completely irrelevant to what you need.

Cons

I have to manually go in to every driver each day and edit their logs because of this program. It hardly ever put them into Driving and then it put them on duty when they are driving! Very bad program

Review Source
 
 

Jamie from Donaldson Heating and Air Conditioning
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Pros

Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Cons

Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.

Review Source
 
 
 
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Showing 1-20 of 21

Nicholas from Hawaii PV Partners LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Software works, but no support from the developers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

recurring workorders and invoicing

Pros

Recurring workorders, easy to invoice, easy to assign new jobs to fieldworkers. Mobile and desktop access.

Cons

ZERO support from developers. Sales will tell you once thing, it doesn't happen and you get zero response from any feedback/enhancements you submit.

The biggest problem we find is that you have to upload photos one by one, you should be able to check all the ones that apply and do one upload. And when viewing those photos and attaching to invoices, you have to download and review one by one, when you should be able to toggle through the photos quickly like you would with any other software or program. We have been asking for this upgrade since the day we signed up and the developers do not care or respond.

If they would fix the photo issue, I would give 5 stars across the board. But because they refuse, we have to use DROPBOX as well as this software to effectively manage photos. 2 different programs when 1 should be all that's required.

Review Source: Capterra
 

Sarah from Newmarket Entertainment

June 2018

June 2018

It took some getting used to, but I like the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is pretty easy to use. I like the reporting features and hat you can customize them for your needs.

Cons

I wish there was an app for admin users. Sometimes I'm on the go and I can't view the schedule from my phone.

Review Source: Capterra
 

Rachael from U.S. Mechanical
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

We largely use the software for dispatching and field management.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Simplification, the ease of seeing job laid out.

Pros

I like the ease of use. The drag and drop tool to rearrange service calls is handy. It just makes it far easier to get an idea of what our schedule looks like.

Cons

The integration with Quickbooks is not well done, and we had to stop using that feature. If we went back into a job ticket in Verizon Work, after it had been sent to Quickbooks, it would revert back in Quickbooks to reflect the job ticket. So we would losing any pricing or grammatic corrections that we had made.

Review Source: Capterra
 

Jodi from Clean Aire Technology

June 2018

June 2018

Able to create work/job orders fast. Keep track of customer's equipment.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was a lot better then the previous software being used which was Foxpro

Pros

Easy of use from screen to screen. Having the ability to run reports. The ability to log into the software on any computer.

Cons

Not being able to exit from various screens back to the main screen. Not having the ability to run a report based on certain fields.

Review Source: Capterra
 


April 2018

April 2018

Great router for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

wireless printers and copier.

Pros

This router is powerful and I use it to connect 4 different pieces of office equipment. Is gets the job done without interuption.

Cons

I travel to a few different places where i setup. You have to make sure that the location has a decent connection.

Review Source: Capterra
 

Danny Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Full of flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

No much to like. It is hard to find and add data. The start up to the app is slow and starting a job takes to long.

Cons

Was told that software would do everything I asked for. Signed contract and began moving info over. Then when we started to use it we found all kinds of flaws. When I made a list and called them to discuss it so that changes could be made. I was told those things were not available yet. Here are some of the things we found.
Can't adjust time, No inventory, Poor response for help. Everything is in the future. Slow to respond when trying to operate software. Print is so tiny on work orders you can't read them and are not adjustable. Print is badly spaced out causing you to use twice as much paper.

Review Source: GetApp
 

Alexander from Aaron's Elite Pool Service
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great job and service scheduler

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

service calls job scheduling!

Pros

The ease of use, the ability to quickly select and add jobs, the scheduler overview, the way it syncs with my customer database, mobile app friendly, and the customer service.

Cons

It can get complicated navigating through the menus. also sometimes the scheduler tab disappears if your cache is full.

Review Source: Capterra
 

Michelle from Motorcycle dealer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

the system has a lot of flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the concept and idea of the system but not the use of the system. it is confusing and hard to understand

Cons

the customer service does not have alot of answers when you call. then the answers are vague and not helpful

Review Source: Capterra
 

David from inspecting/testing

November 2017

November 2017

Terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

system is easy to use -- when it works ofcourse

Cons

Awful company, constantly messing payments up and taking 2 or 3 months at once, didn't charge me enough and demanded more money.
the system lost an invoice due to an error and after many calls trying to get support (all I got was an answerphone, which is standard) after many attempts the support team said that they would fix it and after another call the next day, all I received was a manager saying I have to sort it myself, who then hung up on me.
there is a long list of issues with Verizon WORK, there sales team lie, there is no support when you need it and they treat small companies like they are doing them a favor by letting them have the product.

the customer service offered lets this potentially good product down

Review Source: GetApp
 

Michael from Tropical Pool Inspections

November 2017

November 2017

Worst customer service possible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software seems like it could have been a possible solution to our growth but never got far enough into it after the first few weeks as customer service was disgusting.

Cons

Very poor customer service compared to the competitors. Twice they made appointments to call and spend time with us and both times they never called after having 3 staff waiting in our office.

Review Source: Capterra
 


November 2017

November 2017

Verizon WORK needs work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to find your way around. It seemed like a good price at the time I signed up - there's a reason for that!

Cons

You receive part of a purchase order, but you can't show this on the system. You can either receive an item or not. You can't get around this by adding two lines of the same item as it just overwrites the first entry.

Review Source: GetApp
 

Rufus from Lost Cow Enterprises LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Signed up hoping to get a handle on estimating, scheduling, dispatching and invoicing all in one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps track jobs, quotes and invoices.

Pros

The concept is good. They try to do what service providers need. Set up people try very hard to make the bad software do what you need it to do. Unfortunately they cannot fix underlying flaws in the program.

Cons

Software is obviously written by programmers who have no real world experience with service businesses. Not intuitive, slow and clunky. Other than creating jobs the work flow is awkward.
Many simple functions missing or if they exist do not make sense in the real world.

Review Source: Capterra
 


May 2017

May 2017

The system can't do what we were told it can do by the slaes team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The scheduler is nice, the app looks good. The system is very limited in what the system it can actually do.

Cons

The sales team are misleading, they claim the system is fully customizable to your needs. In fact, everyone uses the same platform, the only customization is the ability to add your logo and your customers. If the job has multiple people working on it, you gave to create a work order for each person working on the job. This is very redundant and a huge waster of time. The system needs vats improvement. The system is basically good for use by a delivery service. It is not good for any type of service business. If you are a contractor wanting to use this software and app, STAY AWAY! It is huge waste of time.

Review Source: GetApp
 


September 2016

September 2016

Trial Failed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We signed up for a trial and was lied to by the Sales rep... We were sucked into a contract for 12 months after cancelling. that cost us an additional 18 thousand dollars. They threatened to shut off our GPS account with them if we did not agree to pay them. Basically holding over 85 GPS units hostage, with the cost of 100 dollars each to reconnect them. They participate in Shady business tactics or sales tactics.

Pros

Hardly any, except it would be a great scheduling and work order software for a snow cone truck maybe. It is easy to use, only one work order form for all jobs performed by the company. So there are so many unused entries on the form that are not being used. The layout is ok, the speed of the software is ok. Verizon WORK purchased this work order software from a company, they did not create the software.

Cons

Poor Form Functionality
Terrible customer service
They treat their paying customers terrible
The software is very limited
Not easily customizable like they say

Advice to Others

It is not a serious software for any company larger than 5 users.
Its not for a company that needs sophisticated reports.
Bad business practices - they auto-renew your multi-year contract if you do not cancel 90days prior to the contract end date. They will not let you do month to month after your first contract is up. This is to tie you up and its even sneaky to get more money out of you even though the software is not working for your company. Instead of making the software better, they try to gut you. Most companies would not be able to survive after they did what they did to us. Its very sad, because the GPS software is great. Again the customer service is terrible, but you rarely need it on the GPS side. Beware, read all contracts, even have your lawyers read the contracts. Do not do business with them, he will lie on the phone and not hold up his part of the bargain.

Review Source: GetApp
 

Joanne

March 2016

March 2016

Verizon WORK

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Pros

• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.

• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.

• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.

• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.

• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.


Cons

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Review Source: GetApp
 

Anet from Shred Connect

March 2016

March 2016

Not Worth the Money

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Cautionary Truth: I have been using Fleetmatics for about 3 months and have found the calendar view to be inadequate. The job ticket does not include the phone number. The sales person sold me on a lot of 'can do's' that have not materialized. One example, their website says they integrate with Xero. It turns out it is only Xero in Australia. Another is they took my form and had to change it for integration .. which was found after the fact. Now, I want to cancel and am 'locked' in for 12 months. $250 / month. The 'Scheduler' feature is a joke. I get Long/Lat on a customer but not his phone number on the same tab. Seems as if no user testing was performed.

Review Source: Capterra
 

Nathaniel from Cutting Edge Tree Professionals

March 2016

March 2016

Untrustworthy

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I will be honest with this review and will not exaggerate, even though the customer service frustrates me and they will not call me back after several attempts to resolve an issue. I've used Fleetmatics for about 6 months and their program works well, however, the way the salesperson sold me on the program he conned me into a 12 month contract, which they claim is standard.

I am a business owner and I do not sign contacts with businesses I've never tested out. When I first began talking to a Fleetmatics representative, May 2015, the program seemed good and it was reasonably priced. I asked either Duane Stallworth or Mathew Hoffman about the pay structure, and they said they typically have 12 month contracts. I was unsure of how well this program would benefit our small company and said I couldn't sign a 12 month contract, as I could not afford to be locked into something that was not benefiting our company as well as they said it would.

Because I would not sign up under a contract, Mathew assured me that I could cancel my service at any time. In June, I gave my office manager, Mark, permission to sign up with Fleetmatics, assuming what I discussed with Mathew was what I was signing up for. We used Fleetmatics for the next 6 months and although it worked well, I was not happy with it and decided to cancel my service.

The customer service rep I was speaking to on the phone told me I could not cancel my service for another 6 months. And I assured her that I did not sign a 12 month contract. I found the paperwork that my office manager signed (his name is on it) and realized that Mathew changed our "contract" without my permission and had my office manager sign something I had not approved. He snuck one past me and now the customer service reps keep telling me they will look into it and then don't call me back. I havn't used Fleetmatics since December 2015, and they keep drawing money out of my bank account. I wish I could do business with a hand-shake, but unfortunately, Fleetmatics has shareholders it needs to please. I feel deceived.

Review Source: Capterra
 

Natalie from National Projects & Maintenance

December 2015

December 2015

Verizon WORK can really improve your business.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Verizon WORK is an invaluable tool.
Alerting staff to jobs they need to attend is done in less than a minute. Verizon WORK tells me where each of our team members are located and at what time. I can also track the progress of jobs from start to finish.
Our staff are able to record their work via notes and photographs, as well obtain electronic signatures from our clients. Additionally, I am able to provide reporting to our clients at the completion of jobs.
Verizon WORK is key in the running of our jobs.

Review Source: Capterra
 

Margaret from Ashwood Accounts etc

October 2015

October 2015

It makes my business life easier and more efficient

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Basically being able to set up jobs in advance or on the spot, to enter the time in, and have it come up on the field worker app, reminds me of what¿s coming up and reminds me to clock in, I like that side of it best. It works well for my business. I don't use Verizon WORK to the extent that it could be used but it suits my needs. I just find with Verizon WORK, it makes my daily work life a lot easier and more efficient. If I record all my work with this program/ app, which syncs with my laptop and desktop computer, prepare invoices and send across to Xero, I know I¿m capturing everything. So if I miss something out it¿s my own fault because it¿s so convenient to set up a job, record start and finish time, make notes and raise client invoices on a timely basis.

Review Source: Capterra
 

Joey from Superior Fire Services

September 2015

September 2015

Instant Job Feedback

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We no longer have office staff using their time putting together paper-work or documents and our technicians are no longer losing time coming into the office to drop off and pick up documents. It's now all done on the computer and sent straight to them via Verizon WORK. I can get instant job feedback, instant invoicing and instant follow up. It's great!

Review Source: Capterra
 
 
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