Properly 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Properly

4.7

(45)

Pricing

Starting at $5.40 per month

About Properly

Properly is a cloud-based field service solution that helps homeshare owners, vacation rental hosts and property managers to manage housekeeping.

Properly provides users with a booking system that includes a synchronized calendar to manage staff and schedule cleaning jobs. Visual checklists help users to communicate tasks to staff, and also allow staff to document property condition. Cleaners can report problems related to damages and low supplies, send verification photos and receive feedback in real time.

Properly also offers a notification system that sends users text, email or push notifications when jobs are booked or updated. Users can generate custom reports and share access to listings and job requests. The solution integrates with listing platforms such as Airbnb and HomeAway, Channel Managers, PMS, iCal and Amazon Echo.

Services are offered on a monthly subscription basis that includes support via email, live chat and online helpdesk.

Properly Screenshots

Properly Pricing and Plans

Starting price: $5.40 per month

Free Trial

Free Version

Basic

$5.40

per feature, per month

No plan information available

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Properly Features

Popular features found in Vacation Rental
Availability Management
Channel Management
Contact Management
Guest Experience Management
Housekeeping Management
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Property Management
Reservations Management
Work Order Management
More features of Properly
API
Billing & Invoicing
Calendar Management
Checklists
Customizable Reports
Data Synchronization
Job Scheduling
Maintenance Scheduling
Monitoring
Real-Time Notifications
Real-Time Reporting
Scheduling
Task Management
Task Scheduling
Third-Party Integrations

Properly Integrations

Escapia

MyVR

Rentals United

BookingSync

Properly User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

24%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.7

Functionality

4.3

Spencer K B.

Verified reviewer

Real Estate

Used daily for less than 12 months

Review source

Reviewed March 2018

Best technology you can have in the vacation rental management business

On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR is very unique because it is dependent on volume. This has been the best way to schedule and maintain our cleaning staff. It just WORKS!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!

Cons:

sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.

Verified

Reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2018

First time set up

My cleaning team has different levels of understanding of what we're looking for. We're able to systematize and standardize across each of them. Additionally, we've had some damage and a couple of bad reviews for cleanliness. With that, we've also had some illegal activity take place one or twice. We've been able to document the before and after to make sure we provide a quality experience to all our guests.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I was able to set up my property from my phone. I really like how easy it is to put the icons on the screen, and also the picture and picture feature. There may be a different name, but being able to show what a cabinet looks like closed, then a detailed picture of what the inside should look like is really helpful. Also, we work with several service providers. Before properly, we used a Google Sheet to let the schedule. Now I can just blast the listing out. Also, the automatic reminder of guest check in/out to have me schedule a cleaning is very nice. Ok. I love it all.

Cons:

The initial set up was a little wonky. I set up from my phone initially, and when we tested the set up, the icons were all shifted slightly to the right. I was able to correct this through the website.

Darren M.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Dissapointing end to a long relationship

We had a 4+ year relationship with Properly in which most of the time the product was suitable. As we grew, the product did not grow with us. There are a huge amount of difficulties with allocation of tasks to cleaners, recruitment and tracking of cleaners at scale, communication, customisation and more.If you manage a small number of properties ( 1-10 ) you will probably be satisfied mostly with this product. If you manage medium to large (we manage 120 properties ) you will spend more money on managing the cleaning staff roster than this is worth. The final straw for us was that we paid 1 year up front, we then asked to revert to monthly payments, all of a sudden the support evaporated. We couldn't get a response to numerous emails and tickets. Finally the company responded with the payment is non-refundable... Mind you, this was over $7000 AUD. It's so very disappointing that a company will destroy a relationship like this. I never thought I would be writing a review like this about properly. I'm not sure if there is a shift in management or some financial trouble, but it seems very out of character from this company. I would recommend steering clear of these guys.I'm happy to answer any further questions openly and honestly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrated with Airbnb and our PMS, Hostaway.ChecklistsPhotos for insurance Support great for trivial issues

Cons:

Rostering, calendar, communication, support.. The list can go on. It's just undercooked with minimal feature adds happening.The support is non-existent when you have a serious issue, detailed below

Karen K.

Verified reviewer

Used daily for less than 2 years

Reviewed February 2018

Integrates all properties on multiple platforms to one simple interface.

organizes my daily schedule

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clean and simple interface. One location to see daily activity regardless of platform. Saves having to open different applications. Set up cleaning schedule and forward request to cleaning freelancers. Easy to use. Reminders for cleaning scheduling.

Cons:

Wish it would warn me when I am duplicating the property. (I do it often) Would like to have a link to the guest directly on Properly.

Zeona M.

Verified reviewer

Used daily for less than 2 years

Reviewed February 2018

Good app to help with cleaning scheduling

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how intuitive and easy it is to build the checklists for properties. Then all the info is there for cleaners so it's a no brainier even if they are new to your property. I like the convenience of both an app and desktop version.

Cons:

We have had some issues with bookings not coming through from our property management software but they have been resolved. If anything it has too many features.

Ben Nicolas r.

Verified reviewer

Used weekly for less than 6 months

Review source

Reviewed January 2018

its basically a website to help arrange cleanings for short term rentals

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I found very good cleaner through their software. Happy with their service..............................................

Cons:

Haven't had this issue but would be great if they had accountability to help find replacement cleaner if cleaner flaked on you. Cleaner ratings system would be good too. Also it should auto pull properties from linked STR websites. Takes awhile to get visual cleaning list to accurately capture all details of what you want done.

Vendor Response

Hi Ben. Thank you for taking the time to leave a review. We wanted to share lots of good news. If your cleaner isn¿t able to take a job (or cancels), you can simply send that same job offer to multiple service providers listed in our marketplace. When you so that, the first cleaner to accept the job gets it. It¿s a way to find a cleaner QUICKLY when you¿re in a bind. Regarding ratings, we don¿t have customer ratings, but we do track cleaners¿ performance and behavior which you can see on their profile by the badges they earn. We track things like punctuality, completion rate, cancellation rate, response time and response rate. Very soon, you will also see the percentage of ¿thumbs up¿ ratings a cleaner received from clients. Finally, regarding auto pulling listings from STR sites, we want to leave that in the users control so it does require a refresh when you add a new property. Chat with us at support for any questions related to any of the above. Thanks again!

Replied January 2018

Isabelle B.

Verified reviewer

Financial Services

Used daily for less than 2 years

Reviewed July 2018

Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Fantastic customer service 2. Easy to use product 3. Makes our life super easy regarding scheduling cleans 4. Fast syncing with our booking platform

Cons:

Would like to be able to add inventory items and record usage in this application, so our cleaners can report the linen they use.

Howard M.

Verified reviewer

Used daily for less than 12 months

Reviewed July 2018

Huge time saver!

Saved time managing the cleaners for my properties.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Let's you see all of your AirBnb cleanings in one place. Saves time by having cleaners follow interactive cleaning guides during cleanings.

Cons:

Would be nice to have an auto unschedule a cleaner so you don't have to go into the calendar to cancel.

Kellen W.

Verified reviewer

Oil & Energy

201-500 employees

Used weekly for less than 2 years

Reviewed February 2018

Great concept, needs development

Clear communication to service staff.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to be very clear about your expectations to service staff. I am able to monitor progress of services on my mobile device.

Cons:

Community cleaners are limited in my area. Software is at times buggy. Service staff continue to struggle with the technology, and it is not easy enough for them to use in most cases. Many hours have been spent encourraging them to use it correctly, and helping them learn.