Properly 2026: Benefits, Features & Pricing

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Overview
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Pricing and Plans
Features
User Reviews
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Overview

Properly

4.7

(45)

Pricing

Starting at $5.40 per month

About Properly

Properly is a cloud-based field service solution that helps homeshare owners, vacation rental hosts and property managers to manage housekeeping.

Properly provides users with a booking system that includes a synchronized calendar to manage staff and schedule cleaning jobs. Visual checklists help users to communicate tasks to staff, and also allow staff to document property condition. Cleaners can report problems related to damages and low supplies, send verification photos and receive feedback in real time.

Properly also offers a notification system that sends users text, email or push notifications when jobs are booked or updated. Users can generate custom reports and share access to listings and job requests. The solution integrates with listing platforms such as Airbnb and HomeAway, Channel Managers, PMS, iCal and Amazon Echo.

Services are offered on a monthly subscription basis that includes support via email, live chat and online helpdesk.

Properly Screenshots

Properly Pricing and Plans

Starting price: $5.40 per month

Free Trial

Free Version

Basic

$5.40

per feature, per month

No plan information available

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Properly Features

Popular features found in Vacation Rental
Availability Management
Channel Management
Contact Management
Guest Experience Management
Housekeeping Management
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Property Management
Reservations Management
Work Order Management
More features of Properly
API
Billing & Invoicing
Calendar Management
Checklists
Customizable Reports
Data Synchronization
Job Scheduling
Maintenance Scheduling
Monitoring
Real-Time Notifications
Real-Time Reporting
Scheduling
Task Management
Task Scheduling
Third-Party Integrations

Properly User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

24%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.7

Functionality

4.3

Verified

Reviewer

Computer Software

Used weekly for less than 12 months

Review source

Reviewed April 2018

Helped me grow my business 10x

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really has made a big difference in my vacation rental property company. I couldn't do it without this software

Cons:

I would like some more recommendations on how I can better use the software. Overall the product is pretty good

Verified

Reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2023

Everyone Wants Things to be Done Properly Don't they? Get Properly today, you Won’t Regret it.

The benefits of using Properly is that assigning jobs is much tidier and much easier to keep track of. Properly has definitely taken a massive weight off myself and my colleagues shoulders. As everything we need is right in front of us on our screens in terms of our jobs we have scheduled. When it comes around to paying our staff and organising wages, it is much more straight forward to note all of the timings Properly has recorded for us in regards to when jobs have started and ended. This platform has greatly improved our working day. We actually have more time to focus on other things, as the rota doesn’t take as much time or effort anymore.Thank you Properly! Please keep up the good work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most impactful features Properly offers definitely has to be their true to time notifications and updates on the jobs that are on going. This makes you feel much more at ease as you are being kept in the loop with these notifications. I personally really like the fact that Properly allows you to create your own checklist of jobs that are unique to each property. I feel that Properly really allows you to personalise the job with all the extra details to ensure that the communication between the administration team and the user are in harmony. Properly is extremely simple to use, with our company managing so many properties that require frequent cleaning. We simply do not have time for any system that is difficult to navigate and time consuming.

Cons:

Personally I feel that Properly should offer an in app messaging system addition between admin and users. The user is already using the Properly App during their job. If an issue did arise I feel as though it would be much simpler for all communication to be through the app. I also feel as though this would allow Properly to stand out from other platforms that are in the same market as them.

Verified

Reviewer

Used weekly for less than 6 months

Reviewed February 2018

Overly Complicated, not professionally built

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

good syncing with airbnb, and picture and some details. Good to have listing and picture checklist, but still too complicated for owner or cleaner to check off everything, it delays the cleaning efficiency

Cons:

Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built. Most importantly, too expensive for just small airbnb users, or even heavy users who has multiple listings, for that amount of money I would make my own app in India already

Simon A.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

Properly for housekeeping management

Excellent. The sales call was easy with no pressure at all & our account manager was so hands on it made the whole thing very easy. We were up and running in two weeks which included implementing it to our internal team and third party companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool really is fantastic & works on all OS. The implementation is super easy and the account manager you get takes care most of it for you. We started using Properly at 40 properties and were concerned about the bulk updates but again Properly took care of it all for us. Records a lot of data with minimal input from your team so there isn't huge training implementation and it doesn't add huge amounts of time onto their turnarounds. Another cool feature, anyone who cleans (sole traders etc.) can have the app and an account. So when you go to assign a clean to your internal team there is an option to view other local cleaners! It gives their name and contact details, hourly rate etc. So if you are ever stuck you can open this up and see of there is someone else in the area who can help you out.

Cons:

Nothing that we dislike but to offer input. We stared using them at a time we were connected with a channel manager which did not implement fully (Kigo). However we moved to Hostaway at a similar time and they have a better integration, mainly it pulls through the guest information for example "2 guests x 2 nights" which we need for laundry count. Kigo did not have this feature.

Reasons for choosing Properly

We chose Properly because a third party we use have it in their business and swore by the system, easy to see why.

Gordon C.

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

New Client Non PM based

Currently we are seriously only a client due to the amazing customer service Our Account Reps has been excellent, in trying to support the team in getting fix's work around to the challenges we have been facing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The client (Owner) accountability, visibility to how their home looks after a cleaning service. The Client care is excellent.

Cons:

NO EXTRA FIELDS TO ADD ADMIN SPECIFIC INFO - we currently are having to use an excel spread sheet to track jobs to be able to invoice our clients. With no way to list an owners rate of service or a simple email capture we can no export to our accounting software. The lack of flexibility to schedule a staff member to a service. Sure we can put the job out there and it is a first come first gets the job. Though if we want to schedule to a particular crew members lifestyle, we have no way to simply do this. To in ability to schedule more than one person to a job. Instability of the app / the desktop platform. Over the past month we have had the app not respond to a service provider in the field, on WiFi no action of the app, it was black an just kept spooling the orange circle. 15 min to take and up load photo's? We were assured that a service provider could take picture outside of WiFi and once it hit an internet connect it would load up. The extra labour to achieve is not a highlight. Desktop, twice we have the whole site be none responsive, where we have had to wait a few hours to be able to have line of site, quite the challenge when trying to run a business. Connecting Accounts: AirBnB connection: The secure risk that is asked in the 'how to' connect an account. - If we where a Property Management - you bet we would have that info - As a cleaning service, it has been a big hurdle for our clients to allow us that info. -iCal is a mess, the time it take to sync

Colin N.

Used daily for more than 2 years

Review source

Reviewed January 2018

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of use. Photos are a great help. I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Cons:

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments. Would also greatly assist if user can switch languages within the app with Google Translate.

Vendor Response

Hi Colin. Thanks for taking the time to leave a review. Good news! Actually we do have time stamps of job start and finish times. When your cleaner arrives and starts the job in the app, your job summary will reflect their start time. You can also set your account to be notified by email or SMS when they start. If they have their location services turned on, you will also see that they are in the correct location. Similarly, when they finish the job, you¿ll know and have a record of the time. Now, regarding translation, more good news. Properly does use Google Translate! The cleaner can tap ¿translate¿ in the app to translate your instructions to the language of their choice. The Properly app supports 8 languages so static app instructions will reflect the language the user¿s phone is set to. Lastly, we will be adding payments in the future. Stay tuned for that. Find us on chat support if you have any questions. Thank you again. Sincerely - The Properly Team

Replied January 2018

Brandon M.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2018

Great Product!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Properly helps us manage an entire staff of cleaning professionals for our VR management company, and the photo QA is an absolute lifesaver. The team is highly receptive to feedback and product feature requests. We're extremely pleased.

Cons:

Adding real-time visible location services, smart routing, whitelabelled reports, and a few other features would make this top notch :)

Vendor Response

Hi Brandon! Thank you for the review. We will be adding visible location/routing in the future and you¿ll be the first to know. We also wanted to take this opportunity to thank you for the 2+ years of product input. We are grateful for every bit of it. From all of us at Properly - thanks for being one of our first and best customers.

Replied January 2018

Susanne Y.

Verified reviewer

Hospitality

Self-Employed

Used daily for more than 2 years

Review source

Reviewed October 2019

Reduce the dreaded housekeeper "no show"

I recommend this software to all my Vacation Rental clients. Even Property Management Software companies who have Housekeeping modules have said: "If you have Properly, you will probably want to stick with that for turnovers as we cannot compete". I like the way you can set up checklists with photos so the whole process is error-proofed for the cleaners. Being able to look online and see if they have signed into the job is a relief if it is a short changeover and a new guest will be arriving later that day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with booking software like Airbnb, Homeaway and Booking.com

Cons:

Modules to train staff would be helpful

Reasons for choosing Properly

It is highly regarded in the industry and works well for the purpose. The price was right too!

Stefan P.

Hospitality

2-10 employees

Used daily for less than 2 years

Reviewed February 2018

Overall, great! It's easy to use, track problems,

Quickly and easily schedule and follow up with our entire cleaning calendar.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Notifications of problems. Very easy to integrate and edit new properties. I love the calendar view. It's quick and easy to see all our properties.

Cons:

I wish there was an option for us to send a notification through the app to other users. For example: I noticed there's a missed cleaning for tomorrow, I want to be able to tag a Properly user, they receive a notification, and they schedule a job. Cancelled jobs really clutter up the screen. It's an aesthetics thing, so minimal but makes everything look clustered up. Other than that, it's great! I suggest adding a big warning/ flashy light if there's a missed cleaning after a guest checks out.

Verified

Reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Properly Has Potential

Overall, Properly has been a good solution for our cleaners but there is much room for improvement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software allows us to schedule jobs with cleaners directly and easily. They love that they can see their calendars in advance and easily enter in problems through the app.

Cons:

So far we haven't been overly impressed with the calendar syncing and updating. It tends to lag quite a bit and poses some problems scheduling last minute bookings with our cleaners. We would love to an option for not having to start/stop a timer for check-ins. We would also love to see an option for reminders where we don't have to use checklists. All of our properties are self-check-in and not all of our properties need checklists.

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