Service Pro 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Service Pro

4.0

(24)

Pricing

Starting at $5,000.00 per year

About Service Pro

With MSI Data’s Service Pro, field service companies can grow their business by replacing manual processes with an all-in-one, cloud-based field service management software power tool. Service Pro is purpose-built for companies that repair, install, maintain, and inspect complex, mission-critical equipment, such as HVAC, fire and life safety systems, medical equipment, power generators, construction equipment, and more.

Service Pro makes it easy for service providers to manage scheduling, dispatching, contracts, parts, reporting, customer communications, ERP integration, and more. The software connects schedulers to technicians in real time through a mobile app and enables users to efficiently manage each step of the service process.

Service Pro’s field service automation capabilities help businesses optimize field workforce utilization, resulting in greater operational efficiency and revenue generation without added administrative overhead.

Service Pro Screenshots

Service Pro Pricing and Plans

Starting price: $5,000.00 per year

Free Trial

Free Version

Basic

$5,000.00

per year

No plan information available

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Service Pro Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of Service Pro
Contract/License Management
Customer Database
Customizable Fields
Dispatch Management
Equipment Tracking
Estimating
Historical Reporting
Inventory Tracking
Job Management
Job Scheduling
Monitoring
Payment Collection in the Field
QuickBooks Integration
Reporting/Analytics
Scheduling
Self Service Portal
Task Management
Work Order Management

Service Pro Integrations

Viewpoint Team

QuickBooks Online Advanced

NetSuite

Sage 100

Service Pro User Reviews

Overall Rating

4.0

Ratings Breakdown

46%

33%

13%

Secondary Ratings

Ease of Use

3.7

Value for money

3.6

Customer support

4.1

Functionality

3.7

Have you used Service Pro and would like to share your experience with others?

Jonathon Z.

Verified reviewer

Machinery

11-50 employees

Used daily for less than 2 years

Reviewed August 2025

Service Pro provides great value with excellent customer support.

The overall experience has been very good. The most outstanding part is the customer service, which easily helps overcome many of the potential issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service Pro is a highly versatile software with great capabilities for the cost. There are many things that can be configured specific to your needs. They are also highly focuses on continuously improving the product and rolling out new features. They are very engaged with customer support and always willing to hear feedback and new ideas. The mobile app is great for our field technicians and integrates well with the overall system.

Cons:

Some parts of the back-office part of the software are a little clunky and limiting, but they have eagerly heard this feedback and are actively working on product improvements.

Chuck D.

Verified reviewer

Electrical/ Electronic Manufacturing

1001-5000 employees

Used daily for more than 2 years

Reviewed September 2025

Service Pro, fully customizable for your industry. No matter what it is!

Like any new software as long as you make the committment to properly train, develop your content and take the time to learn everything the software can do you will see it is easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customation - Service Pro doesn't come with canned inspections/forms that you hope work with your field. You create the content using an easy to use interface. Everything used is customized by the administrator to ensure you are capturing all the information you want your staff to capture.

Cons:

Although the inspection creation interface is easy to use I would like to be able to color responses and add images in the question to visually direct field personel.

Reasons for choosing Service Pro

Price, ease of use, customization of the product.

Paul W.

Verified reviewer

Facilities Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2020

Don't waste your time

The sales team was very good at showing us a working system and all of the advantages to using Service Pro, so we were excited to use it. After an extended implementation period, we finally went live and it was one problem after another. The response from MSI was non-existent and with all the problems, we decided to stop using it. What a complete waste of time and money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing - couldn't get it to work and finally gave up.

Cons:

Clumsy interface, mobile application seldom worked, heavy web service integration with Netsuite (the amount of data being constantly pulled from our ERP was astonishing).

Mahir C.

Verified reviewer

Consumer Services

501-1000 employees

Used daily for more than 2 years

Reviewed November 2025

Solid Field Ops Platform

Overall, Service Pro is a solid field-service platform with strong work-order tracking, clear dispatch workflows, and useful Business Intelligence capabilities. It supports mobile and back-office operations effectively, ensuring reliable job execution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Work Order lifecycle is well-structured from creation to completion. The mobile app connects smoothly with Back Office, and Business Intelligence reporting offers strong visibility into field performance and service history

Cons:

No major operational issues. All modules perform as designed. However, the platform would benefit from more frequent enhancements and modernization to keep pace with evolving field-service needs and user experience expectations.

Shannon R.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Reviewed September 2025

Valuable Field Service

The relationship with our contacts at MSI are amazing. I feel like they are always trying to see where they can lean in on any issues we may have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Value, customer support, and innovation. The app is easy to customize what can be seen and used making it easier for our techs only see what is necessary.

Cons:

Support cases with about API issues are slow to resolve and usually do not have a viable fix. The same can be said about cases involving the mobile app as well.

Reasons for choosing Service Pro

Scheduling functions met the requirements of our branch needs

Reasons for switching to Service Pro

Our business outgrew the functionality of the current tech stack.

Vincent B.

Verified reviewer

Machinery

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

SPUC is SP10 for beginners

I am a big advocate for the customization and dedication to growth with nuance. I would like more advanced customization classes, like API.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love connecting with the other customers to see the multiple different use cases for service pro. The Service Pro Insider is very interesting and could completely change how our technicians

Cons:

The presentations seem like they are catering to the lower-level user. People who haven't yet built the system to the appropriate growth to track and cascade.

Reasons for choosing Service Pro

Contracts are much easier to manage and customize

JC M.

Verified reviewer

Facilities Services

11-50 employees

Used daily for more than 2 years

Reviewed October 2025

ServicPro 10

Although it was a slow start with getting onboarded, we have had very helpful interactions as needed with the MSI team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the mobile functionality and the fact it is cloud based. Once you are trained in the system, it is relatively easy to use and understand. The fact that there is a decent amount of customization available makes it work for unique situations like our company comes across.

Cons:

Creating inspections and some other areas of the system that the user can do on there own can be complicated and challenging to work with.

Reasons for switching to Service Pro

The old product was not robust enough to meet our growing needs.

Mike H.

Verified reviewer

Consumer Services

51-200 employees

Used daily for more than 2 years

Reviewed September 2025

#SPUC2025 Is Awesome!

Have fun! Like the networking! Great group of people. Always learn something new. Yall keep it interactive and live the whole time.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The transparency. The road map on what is coming the end users. Very informative and always learn new small bits of shortcuts.

Cons:

The breakout sessions. Could only choose 1 session which i know time is limited and not fan of the lunches.

Reasons for switching to Service Pro

Upper mgmt plus crm we used was not supported

Terrin M.

Verified reviewer

Construction

501-1000 employees

Used daily for more than 2 years

Reviewed June 2025

Service Pro: A Detailed Look

I have watched Service Pro technologically advance over the last 5 years. The software continues to improve with time. The MSI Team has also been wonderful to work with regarding any issues that arise. They also have been great to work with regarding requests we have had to tailor the system to our business needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are many aspects of Service Pro that I like! Service Pro provides end-to-end functionality: work order management, scheduling, dispatch, mobile access, inventory tracking, reporting, and more. It eliminates the need for multiple systems depending on the size and industry that the software is being used for. My favorite feature in Service Pro, is the Business Intelligent Tool. If the data is in Service Pro, BI can report on out on it. This is great for monitoring tech utilization, KPI's, assets, customer equipment, and much more!

Cons:

It would be nice if the data in BI was live, this would allow users to see data in near real time. I also do not like that we can't see equipment information (Machine Model & Serial # or at least the Serial #) at the appointment level on the Scheduler, we open all of our Service Orders to equipment, it would be nice to see what equipment the technicians are working on.

Angela M.

Verified reviewer

Machinery

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

SPro Feelings

Overall I have been on SPro since 2022 and three years in, I'm a fan and I am invested in making it better for us in our company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate the Customer Support and ease of use once your trained. The customizability is another great feature. However the equipment management is great and I look forward to utilizing all of those features as we start to benefit from our data.

Cons:

I would like the Customer# to send me to the customer module from the order page when I click on the customer name under customer# from the order page.

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