ServiceBridge software


94 reviews(4.0/5)
94 reviews(4.0/5)

ServiceBridge is a field service management solution designed to help technicians both in the office and in the field manage their work orders, scheduling and dispatching, billing, and more. Franchise operations who specialize in lawn care, cleaning services, pest control and many others use this system. ServiceBridge also offers two-way integration with QuickBooks Online.

ServiceBridge features an interactive map to customize driving routes, prioritize jobs, track departures and arrivals and more. Contracts, service agreements and invoices are all stored securely online, and they can be quickly emailed to customers as PDFs.

The system is compatible with Windows, Mac, iPads and other tablets. Technicians can access job data, customer information and capture photos and signatures while in the field. The system offers an offline mode, so if techs are working in an area with limited connectivity, they can sync data once an internet connection is re-established.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

94 Reviews of ServiceBridge

Showing 1 - 20 of 94

Start your review of ServiceBridge

Click to start
  • Josh from Tradewinds Mechanical

    June 2018

    We have had this product since 2016 and it barely functions

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The layout of this product seems to be the only thing that is good, the product has so many failures otherwise that there is no PROs

    Cons

    Devices fail to sync, software blocks camera from working, app crashes constantly and consistently daily as if it were part of the product, pictures (if your lucky to take them) show as if you took 2-3 of the same photo, job duration logging fails to track in real time, no ability to delete customer files even as the administrator, they always want to charge you for extra service/support such as merging customer files and QuickBooks importing. READ THE REVIEWS AT THE APP STORE they all say this product sucks,

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jimmy from PA The Brothers that just do Gutters

    April 2018

    They have the WORST customer service. They do not answer phones and assume you can figure it all.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Note much right now!!! If they can actually help their clients by improving their client service, I might re consider giving a better response

    Cons

    It freezes, constant change of features without notification. Loss of data, inconsistencies between different devices

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • charles from Quality Irrigation Inc.

    Number of employees: 2-10 employees

    March 2018

    Been using for 2 years now was a little had to learn but easy to use once learned

    Ease-of-use
    Functionality
    Quality
    Support

    Paperless office

    Pros

    Integrates easily with qb online. Seamless integration to service techs devices. Gives techs mapped directions to house via google maps. Can store pictures in customers files. Email work orders with pics to customers. Has customer portal pages.

    Cons

    Techs cant bill from the field. I cant understand why they cant enable this option ive been asking for it for 2 years now. It would take a lot of unnecessary work away from my office.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brook from The Pool Police

    Number of employees: 2-10 employees

    December 2017

    My job is easier since we have started using Servicebridge over 3 years ago.

    Ease-of-use
    Functionality
    Quality
    Support

    Its so easy to use yhat it freea me up to do more marketing

    Pros

    The software is so easy to use and makes my job scheduling, billing and adding new customera such an easy process.

    Cons

    My only.complaint is not even about the software but the inability to speak to.someone when i have a problem.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • jennifer from real estate

    Specialty: Construction

    Number of employees: 11-50 employees

    December 2017

    ServiceBridge

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    frustrating in too many ways

    Pros

    potential could be great if you have one person who does nothing but focus on setting it up to work for your company. this will require trying really hard to work with the SB crew as you are not granted access to areas you need to change.

    Cons

    they do not answer the phones and seldom available to actually provide help if they do. they are more likely to send you video of something that has little to do with what you need. the software is not editable by the client where it is really needed. they want the password changed all the time. loss of data base if you are not paying monthly... the logo and return address of our company is off tab off font ... off in man ways and we were told that is just the way it is... we sent an example invoice to the SB team and asked them to fix it and they literally said there is nothing they can do... it is merely a normal address and company name.on the top of an invoice. removing the logo does not help.

    This review was submitted organically. No incentive was offered
    Review Source
  • Susana from CUBE CARE

    Number of employees: 51-200 employees

    May 2017

    FORGET IT !!!!!! NO CUSTOMER SERVICE !!!!!!!!!!!!!! HORRIBLE !!!!!!!!!!!!!!DONT DO IT !!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    great software!! well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them. expect to jump thru hoops. they are rude and slick out the mouth. my staff told me but I did not believe it ... until I had to experience it for myself.

    Cons

    Buyer beware... they do not care about you. if you have a problem you will be emailing back and forth with them there is not such thing as a phone number you can call and speak to someone, I was planning of moving from Service CEO to service bridge ... But the only thing they are is a bridge... there is no SERVICE FORGET IT!

    Review Source: Capterra

    Response: ServiceBridge, ServiceBridge LLC

    July 2017

    Susana, We are disappointed to learn about your experience with ServiceBridge. We pride ourselves on not only making great tools for the field service industry, but supporting our customers as well. We welcome you to contact us by sending an e-mail to support@servicebridge.com, where we will respond to your issue within 24 hours (most tickets are resolved within 4 hours during the day). We require an e-mail for a support call in order to ensure any issues with the ServiceBridge platform are documented and resolved. We also use it as an accountability measure - so that you have proof of correspondence with our team, and documentation of the issue. If necessary, we would be happy to schedule a phone call with you to resolve any remaining issues you may have with the system. Again, we are sorry to hear about your experience, and would like to work with you to improve your experience going forward. Regards, ServiceBridge Team

  • Maegen from Whirlwind

    March 2017

    Great Tool for Service Companies

    Ease-of-use
    Functionality
    Quality
    Support

    We have been using ServiceBridge for a few years now and every month they continue to improve functionality and features!

    Review Source: Capterra

    Response: ServiceBridge, ServiceBridge LLC

    March 2017

    Thanks for the great review, Maegan! Glad you're enjoying our software. We're always working on to add more features in ServiceBridge, including additional report options. If you ever have questions about our features, or ideas for new features; visit us at https://support.servicebridge.com/hc/en-us - there's a feature board in the community section where you can let us know what report options we should be adding and additional ways we can improve our software. Keep in mind our account executives are always here to help if you have questions about reporting functionalities. We look forward to continuing to work with you! - ServiceBridge

  • Mikayla from Critter Control

    Number of employees: 11-50 employees

    February 2017

    General Concepts are Good

    Ease-of-use
    Functionality
    Quality
    Support

    There needs to be a way to delete things from this program. If you even accidentally click the wrong thing or modify a reoccurring work order they will never go away. The only answer that customer service can give you is to mark it as cancelled. There needs to be a way that things can be permanently removed.

    Pros

    It allows a company to easily have a status of job between office, technicians, and customer.

    Cons

    You can't permanently remove something and the mapping feature does not work.

    Review Source: Capterra
  • chuck from quality irrigation inc.

    Number of employees: 2-10 employees

    February 2017

    service bridge software

    Ease-of-use
    Functionality
    Quality
    Support

    We needed a new software platform for our lawn sprinkler company i found service bridge through quickbooks its worked out very well for us. The customer support is good and the functionality of the software is excellent. There was a slight learning curve involved but they helped us out with that.

    Pros

    paperless office

    Cons

    i want my techs to be able to write invoices

    Review Source: Capterra
  • Dorothea from T3 Computer Services

    Number of employees: 2-10 employees

    February 2017

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support

    Great product and easy to use! Helps with organization, team awareness, job recall from previous work. Easy to use. Keeps it simple, yet effective. Great place for pictures as well.

    Pros

    Ease of use

    Cons

    wish it did more!

    Review Source: Capterra

    Response: ServiceBridge, ServiceBridge LLC

    February 2017

    Hi Dorothea! We're glad you're enjoying ServiceBridge and it's working for your business. We wish it did more too, and we're working on that all the time. :) Visit our support site to submit ideas for new features: https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests Thanks again! - ServiceBridge Team

  • Travis from House Pro

    Number of employees: 11-50 employees

    January 2017

    Easy to use field software with a nice mobile app

    Ease-of-use
    Functionality
    Quality
    Support

    Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders. There are only 2 reasons I can't rate the software 5 stars. 1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies. 2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments.

    Pros

    Custom fields are very easy to add, reports are very easy to generate, and the software is easy to use.

    Cons

    All features aren't enabled by default. Limited sales presentation features.

    Review Source: Capterra

    Response: ServiceBridge, ServiceBridge LLC

    February 2017

    Hi Travis - thanks for the great review! We appreciate the straightforward feedback. Regarding your concerns: 1) The reason we don't automatically enable new features across the board is because some functions are tailored to a specific industry; and try to personalize the software to the needs of each client. That said - we can definitely see your concern in this area and will be discussing how we can improve feature roll out in the future so that some of the product updates become automatically enabled for you. 2) Good/Better/Best does make sense from a estimate standpoint, we can consider adding that to the roadmap (and finding a way to enable it faster for you). Your notes have been passed onto the product team to figure out how we can improve custom data in reports and work order management. Overall, we're glad ServiceBridge is working for you, and look forward to continuing to improve so that we can earn 5 stars. - The ServiceBridge Team

  • Tim from Critter Control

    Number of employees: 2-10 employees

    January 2017

    difficult fro old guys

    Ease-of-use
    Functionality
    Quality
    Support

    I'm not very computer savvy, so the change to this product has been difficult, but I've not given up ...yet

    Pros

    mobility, can be used anywhere there is internet

    Cons

    Time to get used to using it

    Review Source: Capterra

    Response: ServiceBridge, ServiceBridge LLC

    February 2017

    Hi Tim, Sorry to hear that the product has been difficult for you. Keep in mind our support team is always here to help - visit our support site at https://support.servicebridge.com/hc/en-us to contact support. We're always here and happy to help, and make sure you have the support you need to adapt our software. - The ServiceBridge Team

  • Colleen from Critter Control of New Jersey

    Number of employees: 11-50 employees

    January 2017

    Great Product!

    Ease-of-use
    Functionality
    Quality
    Support

    Great dispatch/CRM system. Once all of the features & functionality is rolled out it will be even better!!

    Pros

    Fairly simple & straightforward system. Easy to train new employees on the system.

    Cons

    Not all of the features are operational at this time.

    Review Source: Capterra

    Response: ServiceBridge, ServiceBridge LLC

    February 2017

    Hi Colleen, thanks for the great review! Glad ServiceBridge is working for your business. We're working around the clock to introduce new features. Visit us at https://support.servicebridge.com/hc/en-us to tell us your thoughts on what features should be introduced next. We appreciate your business and look forward to continuing to work with you. - The ServiceBridge Team

  • Dawn from Protec Petroleum Services Ltd.

    Number of employees: 11-50 employees

    January 2017

    Protec Petroleum

    Ease-of-use
    Functionality
    Quality
    Support

    Daniel is great to deal with. Couple of quirks that are hard to get past based on being an online system.

    Pros

    Ease of changing invoices & editing information

    Cons

    Goesback to beginning page everytime you edit customers, does not go back to previous screen

    Review Source: Capterra

    Response: ServiceBridge, ServiceBridge LLC

    February 2017

    Hi Dawn, thanks for the great review! We'll pass your praise onto Daniel. We'll definitely look into the customer edit -> beginning page jump, excellent point. Glad it's working well for your business and we look forward to continuing to serve you! - The ServiceBridge Team

  • scott from azalea surgical products

    January 2017

    pretty good but could be improved

    Ease-of-use
    Functionality
    Quality
    Support

    we have been a user for over a year. still needing changes to your system. calendar default view. document access. my manager has a big list

    Review Source: Capterra
  • Mike from The Glass Guru

    January 2017

    Schedule and Workflow

    Ease-of-use
    Functionality
    Quality
    Support

    Hi, puzzled about the workflow steps, not overly easy to follow, will take time to learn. Schedule will not allow me to put my personal appts in, needs to be corrected as I do not like having multiple schedules. Geo tracking is good, like the picture and drawing features, signing work orders is nice.

    Review Source: Capterra
  • Joseph from Wildlife Management Services

    Number of employees: 2-10 employees

    January 2017

    Not bad, could use a few tweeks

    Ease-of-use
    Functionality
    Quality
    Support

    System works but would be nice to receive intructional videos for technicians and ability to view work assigned to other technicians.

    Pros

    Mapping and being able to view job history

    Cons

    Unable to view jobs if assigned to other technicians

    Review Source: Capterra
  • Jessica from Solatube

    Number of employees: 51-200 employees

    January 2017

    A customers experience

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I was brought in to Service Bridge when we first started with them. I can only speak to the start up process. We were all excited for the program and were given great training. There are endless possibilities for the program but takes time to build them custom to what you need.

    Pros

    Calendar tasks and picture notes

    Review Source: Capterra
  • Corey from Truss & Son Plumbing, Inc.

    Number of employees: 11-50 employees

    January 2017

    Servicebridge

    Ease-of-use
    Functionality
    Quality
    Support

    Servicebridge has made our company run smoother. Communication is easier between office and service plumbers.

    Pros

    the ease of using

    Cons

    sometimes slow on updating

    Review Source: Capterra

    Response: ServiceBridge, ServiceBridge LLC

    January 2017

    Hello Corey; Glad to hear ServiceBridge is helping to make running your business smoother. As a reminder, we're always open to ideas on how we can improve further. Visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features. We look forward to continuing to serve you! - ServiceBridge Team

  • Kevin from The Brothers that just do Gutters.

    Number of employees: 11-50 employees

    January 2017

    Growing Pains

    Ease-of-use
    Functionality
    Quality
    Support

    ServiceBridge has helped us overcome many of the field service issues we were experiencing before going digital. The software works nicely on the iPads in the field by allowing us to attach notes, custom fields, pictures, diagrams, and so much more. Jobs can be clocked in and out in the field and the customer can sign the estimate on the spot right on the iPad. The biggest challenges we faced all had to do with matching our workflow with their software or vice versa. The ability to schedule work crews, for example, was something completely to inept to use in the beginning. We had to use an additional CRM called ServiceCEO to get what we needed on the scheduling side. Through continual pressure, the ServiceBridge team finally added the robust scheduling ability to their software. Another huge missing piece was their Open APIs. The software only started using Rest APIs in 2016, something that was a staple in many of the competitor's SaaS platforms. ServiceBridge excels at being a field service digital solution, in that it provides a great instant sales and field service solution for our field teams. What it does in field service point of sale, it lacks in CRM. Getting a simple confirmation on an estimate is a matter of emailing a separate email entirely as there is no digital signing portal connected to a hosted estimate. As far as being a CRM, it is not that of any flavor and needs an additional SaaS platform to help it out. The reporting, although robust and easy to customize, still lacks a few cohesive elements that exist in other CRMs. Attaching a CRM to ServiceBridge requires hiring a third-party developer to create the hooks. Since their API only became open in 2016, there are zero public APIs created and zero mainstream CRM software platforms working with them. The cost of the service is in the upper range of field service software costs. Some more robust alternatives exist in the same price ballpark.

    Pros

    Great at creating digital estimates for a point of sale and creating a record of notes, pictures, and service times.

    Cons

    For an emerging technology, there are a lot of missing features for the price tag. ServiceBridge needs to lower their costs on their software until they have more robust features that make it marketable for the cost.

    Review Source: Capterra

    Response: ServiceBridge, ServiceBridge LLC

    January 2017

    Hi Kevin, Thanks for your review. We're glad to hear that ServiceBridge is working for you! In response to your comment about training videos, you can find them here: https://support.servicebridge.com/hc/en-us/categories/202524328-Product-Videos We'd love to hear more feedback from you and are open to your ideas on how we can improve our software. Please visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features. We look forward to continuing to serve you. - ServiceBridge Team

Do you use ServiceBridge?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639