ServiceBridge Software

4.14 / 5 (110)

About ServiceBridge


ServiceBridge is a field service management solution designed to help technicians both in the office and in the field manage their work orders, scheduling and dispatching, billing, and more. Franchise operations who specialize in lawn care, cleaning services, pest control and many others use this system. ServiceBridge also offers two-way integration with QuickBooks Online.

ServiceBridge features an interactive map to customize driving routes, prioritize jobs, track departures and arrivals and more. Contracts, service agreements and invoices are all stored securely online, and they can be quickly emailed to customers as PDFs.

The system is compatible with Windows, Mac, iPads and other tablets. Technicians can access job data, customer information and capture photos and signatures while in the field. The system offers an offline mode, so if techs are working in an area with limited connectivity, they can sync data once an internet connection is re-established.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

110 Reviews of ServiceBridge

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(43)

4 stars

(52)

3 stars

(7)

2 stars

(3)

1 stars

(5)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 110 reviews

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January 2017

Travis from House Pro

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2017

Easy to use field software with a nice mobile app

Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders. There are only 2 reasons I can't rate the software 5 stars. 1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies. 2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments.

Pros

Custom fields are very easy to add, reports are very easy to generate, and the software is easy to use.

Cons

All features aren't enabled by default. Limited sales presentation features.

Response from ServiceBridge of

Replied February 2017

Hi Travis - thanks for the great review! We appreciate the straightforward feedback. Regarding your concerns: 1) The reason we don't automatically enable new features across the board is because some functions are tailored to a specific industry; and try to personalize the software to the needs of each client. That said - we can definitely see your concern in this area and will be discussing how we can improve feature roll out in the future so that some of the product updates become automatically enabled for you. 2) Good/Better/Best does make sense from a estimate standpoint, we can consider adding that to the roadmap (and finding a way to enable it faster for you). Your notes have been passed onto the product team to figure out how we can improve custom data in reports and work order management. Overall, we're glad ServiceBridge is working for you, and look forward to continuing to improve so that we can earn 5 stars. - The ServiceBridge Team

January 2017

Jennifer from NorCal Wood Restoration

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

January 2017

Great CRM tools for services industries

The over all functionality seems pretty smooth after acclimating and changing the required fields to be applicable. Also, some terminology is used differently but the staff is available and well informed when we need a review. Not to mention they are patient. We are still getting set up and used to the additional entry during the set up phase, (excel being out old method), still yet to use the field app. I think it would be fair to give an update review once we are using the software in the office and the field. J.Lee

Pros

communication with field crews and tracking of job status. Uploads of property photos for future reference. There are things that seem like a hindrance to me right now but I can also see how they will be of benefit in the future. Such as, I am used to typing out an entire proposal that covers a lot of details to address on a property. Also, I have verbiage that is standard disclosure. Appears the disclosures will now be broken out of the actual proposal... it will be attached as a sep doc. Then, there are the details that are template-able to some degree. There is a section where I can upload templates and then alter the verbiage accordingly .. this will show up on the proposal. I am guessing that since we are all electronic and not paper, having several sheets / pages as part of the proposal is ok. We will see. All in all the ideas seem to be functional. We are entering vendors as well.

Cons

MY CPA does not use online Quickbooks so we are not venturing into the accounting area... yet. We may determine that it is an expense we will take on regardless. Just some terminology bumps that stump me up from figuring things out without a guided session... like, ... I use a lot of photos from google earth and zillow to obtain information about a property and to point things out to my crew. When I was exploring the software from the office I could not find where to upload my photos... then Russ showed me it is uploaded as a document... not a photo. There is quite a bit of set up; however, I a looking forward to the reward of a more auto pilot once that set up is complete.

Response from ServiceBridge of

Replied January 2017

Hi Jennifer, Great to hear that overall ServiceBridge is working well for you! We pride ourselves on the quality of support we provide - I'll pass your comments on to Russ. We understand that implementing a new software program can be difficult. We really like your approach of tackling it during the slower periods of the year so that when it gets busy, your team is already familiar with the system and ready to go. Our account executives are always here to help. In addition, you can visit our support website at https://support.servicebridge.com/hc/en-us for helpful articles, videos, and more. We even have a feature request board where you can tell us what features we should implement next. We look forward to continuing to serve you and look forward to your thoughts and feedback as you become more acclimated with our software. Thanks, - ServiceBridge Team

May 2017

Susana from CUBE CARE

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

May 2017

FORGET IT !!!!!! NO CUSTOMER SERVICE !!!!!!!!!!!!!! HORRIBLE !!!!!!!!!!!!!!DONT DO IT !!!!!

Pros

great software!! well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them. expect to jump thru hoops. they are rude and slick out the mouth. my staff told me but I did not believe it ... until I had to experience it for myself.

Cons

Buyer beware... they do not care about you. if you have a problem you will be emailing back and forth with them there is not such thing as a phone number you can call and speak to someone, I was planning of moving from Service CEO to service bridge ... But the only thing they are is a bridge... there is no SERVICE FORGET IT!

Response from ServiceBridge of

Replied July 2017

Susana, We are disappointed to learn about your experience with ServiceBridge. We pride ourselves on not only making great tools for the field service industry, but supporting our customers as well. We welcome you to contact us by sending an e-mail to support@servicebridge.com, where we will respond to your issue within 24 hours (most tickets are resolved within 4 hours during the day). We require an e-mail for a support call in order to ensure any issues with the ServiceBridge platform are documented and resolved. We also use it as an accountability measure - so that you have proof of correspondence with our team, and documentation of the issue. If necessary, we would be happy to schedule a phone call with you to resolve any remaining issues you may have with the system. Again, we are sorry to hear about your experience, and would like to work with you to improve your experience going forward. Regards, ServiceBridge Team

July 2016

Andrew from Sydney's Best Pool Service

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

July 2016

A strong Back Bone.

Servicebridge has come a long way over the years to the point now where it is a strong application in its own right. Servivicebridge reduces our technicians logistical management while aiding in accounting. International support however is almost non existent. The unfortunate removal of auto grouping of Workorders to invoices internationally has increased invoicing time substantially. It will be interesting to see the progress of the Public API. Alternate accounting system connectivity will be a major breakthrough.

Pros

Very stable application. Self explanatory and uses a similar GUI to its sister application (Quickbooks) making it easy to navigate between the two.
Marketing and quoting modules give you a real CRM platform while providing on site support through the mobile App.

Cons

Presently only works with Quickbooks.

International support and offerings are noticablly second place to the US (understandably).

Response from ServiceBridge of

Replied July 2016

Thank you for the feedback Andrew. We have support in Europe now as well as the US and are looking to add coverage for Australia with our continued expansion there. We can add methods to our API to support other accounting systems and plan to do so in the near future. Our two-way sync with Quickbooks Online is rather powerful and we want to make sure we duplicate this functionality with other products. In the meantime, we'll keep working with you to tune your invoicing procedures to get you back where you want to be.

December 2018

Al from Ductz of the Greater Poconos

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2018

extreemly intuitive and adaptable

I love it. It was just what this franchise needed. I see how I have been loosing jobs because i was loosing leads. now with everything from lead to payment in one place it is much easier. Again as stated above the only downside is the Quivckbooks on line glitches.

Pros

It was very easy to learn for both myself and my techs. It is also the type of product that you can easily customize and there is enough room in the software to hack out some easy procedures that you might need. eg I needed a way to tell a tech to pick up materials and where to get them but that is not a customer and is really not in line with what they software was meant to do . Yet after a few chats with tech support we came up with an easy way to create a customer called Technician Assignment, then if I need them to do something I give that customer a job , say pick up sheet metal, it shows up on their phone just like a service job. The fact that the software gave me enough wiggle room to customize that with all the funtionality it already has was very impressive.

Cons

We are still having some issues with the interface with quickbooks although I am not sure if the problem is servicebridge or the franchise i belong too. When you have something like service bridge interfacing with quickbooks which is interfacing with your bank whichis interfacing with you banks on line and mobile options there is alot that can get mucky. If I was not in a franchise I would keep service bridge and quickbooks separate.

Response from ServiceBridge of

Replied December 2018

Hi Al, We're happy to hear ServiceBridge has been working well for your business. We're all about making life easy for service companies like yours - glad to hear our experience has been a smooth one. We're sorry to hear you are having some problems with the QuickBooks sync. Our team is always looking to improve. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features and improvements. Thank you for being a ServiceBridge customer - we look forward to continuing to work with you!  Happy Holidays, The ServiceBridge Team

January 2017

Amanda from Critter Control of Jacksonville

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Easily THE Most Powerful Tool For Your Business!

ServiceBridge has revolutionized the way the service industry does business. We now have the capacity to manage almost every facet of our business through a single program. Monitoring our employees through the Geo-Location tracking feature, manipulating our daily routes, accessing our client and product databases, running accounting reports and even utilizing some helpful marketing tools are only some of the functions we can perform- at our fingertips. Service technicians in the field are able to take photos and address client issues swiftly, which has strengthened communications between the technicians, our office staff, and our clients. This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge!

Pros

Ease of use, multi-function, solid features.

Cons

Some minor glitches over the years, but nothing terrible.

Response from ServiceBridge of

Replied January 2017

Thank you for your great review, Amanda! Critter Control has been one of our favorite companies to work with, and we're very excited to hear that ServiceBridge is working so well for you. We're always looking for ways we can improve ServiceBridge even further and invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features, or reach out to support directly with feedback. We look forward to continuing our great relationship together and hearing from you on how we can keep improving to provide you with the best tools possible to manage your business. Thanks, ServiceBridge

January 2017

Sara from Whirlwind

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2017

Great Customer Service

we have been with ServiceBridge since they were tied to CEO, the customer service is great, they work to try to include features we have requested

Pros

Ease of use

Cons

would like to see the carry over to QuickBooks, sometimes the information we enter in service bridge does not carry over to QuickBooks or reverts back to what we changed it from. Would love if we could add the class in the final invoice production with out having to click the edit button on just a drop down in the field itself.

Response from ServiceBridge of

Replied January 2017

Hi Sara, Thank you for your feedback! We really pride ourselves on providing an application that is easy to use, yet powerful - and backing that with great customer support. We only succeed when our customers do! Regarding your note on purchase orders, we're going to be introducing new functions for purchase orders and PO integration with Quickbooks this year! Your account executive, Kevin, will reach out when this new feature starts to roll out and will make sure we get you set up with it at the first available opportunity. We really appreciate your feedback and are always welcome to ideas on how we can improve our software even further. We have a part of our site dedicated to new feature ideas at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - let us know if you have additional ideas for features. We look forward to continuing to serve you in 2017! Thanks, ServiceBridge Team

January 2017

John from Critter Control of DFW

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2017

Easy to use and customize this app!

We've used the app for the past few years for our company. Had 6 sales guys and 6 or more crew leaders who used it to keep track of sales and job orders/work orders. It was easily customized by Service Bridge to do what we needed it to do!

Pros

Easy to use... easy to update users

Cons

Glitches from time to time getting it to load up current jobs or work orders, client lists ect.

Response from ServiceBridge of

Replied January 2017

Hi John, We're happy to hear ServiceBridge is working out for you! We pride ourselves on providing a product which we can customize to customer needs, and backing it with great customer support. Please keep us informed if you run into glitches by visiting our support site at https://support.servicebridge.com/hc/en-us where you can contact support with bugs as they appear, and also can suggest new features. We are constantly introducing new features and patches; and we appreciate any feedback you have on how we can improve the program further. In regards to constant change, we have a webinar every other Wednesday to keep our customers informed on the latest new features in the program. We'll make sure you're e-mailed on the next one and invite you to join us. We look forward to continuing to serve your business and look forward to your feedback on how we can make ServiceBridge even better. Thanks, ServiceBridge Team

August 2016

Jennifer from Elite Pool Service

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2016

service bridge

Incorporating Service Bridge into our business has made work orders and maintaining customer records easier or more accessible in and out of the office.

Pros