ServiceM8 2026: Benefits, Features & Pricing

Wondering if ServiceM8 is right for your organization?

Our Service Dispatch Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ServiceM8

4.5

(311)

Pricing

Starting at A$29.00 per month

About ServiceM8

ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration contractors, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field.

ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.

You’ll eliminate paperwork, get more jobs done, provide amazing service & get paid faster.

Field staff use the ServiceM8 app for iPhone & iPad. Office staff use this ServiceM8 for Desktop app.

14-day free trial!

Go to www.servicem8.com to create your account, then log in on ServiceM8 for Desktop and the iOS app.

Who is ServiceM8 for?

ServiceM8 is ideal for contractors & service businesses with a high-turnover of short jobs, ranging in size from sole operators up to 20 staff. Industries such as:
• Plumbing
• Electrical
• HVAC & Refrigeration
• Pest Control
• Appliance Repair
• Locksmithing & Security
• Cleaning
• Pool Care
• Lawn & Garden Care
• IT
• Property Maintenance
•...

ServiceM8 Screenshots

ServiceM8 Pricing and Plans

Starting price: A$29.00 per month

Free Trial

Free Version

Free

A$0.00

flat rate, per month

Plan includes:

1 User
30 New Jobs Per Month
10 AI Assists Per Day
All Essential Features
Job Cards
Scheduling
Quoting & Invoicing
Recurring Jobs
Job History
AI Quote & Invoice

Starter

A$29.00

flat rate, per month

Plan includes:

Unlimited Staff
Unlimited AI Assists
50 New Jobs Per Month
100 SMS (texts) Per Month
All Essential Features
Job Cards
Scheduling
Quoting & Invoicing
Recurring Jobs
Job History

Growing

A$79.00

flat rate, per month

Plan includes:

Unlimited Staff
Unlimited AI Assists
150 New Jobs Per Month
300 SMS (texts) Per Month
All Essential Features
Job Cards
Scheduling
Quoting & Invoicing
Recurring Jobs
Job History

Premium

A$149.00

flat rate, per month

Plan includes:

Unlimited Staff
Unlimited AI Assists
500 New Jobs Per Month
1000 SMS (texts) Per Month
All Essential Features
Job Cards
Scheduling
Quoting & Invoicing
Recurring Jobs
Job History

Premium Plus

A$349.00

flat rate, per month

Plan includes:

Unlimited Staff
Unlimited AI Assists
1500+ New Jobs Per Month
3000 SMS (texts Per Month
All Essential Features
Job Cards
Scheduling
Quoting & Invoicing
Recurring Jobs
Job History

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

ServiceM8 Features

Popular features found in Service Dispatch
Accounting Integration
Billing & Invoicing
Calendar Management
GPS
Job Management
Mobile Access
Quotes/Estimates
Real-Time Data
Real-Time Updates
Routing
Service History
Work Order Management
More features of ServiceM8
Absence Management
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Scheduling
Asset Tracking
Audit Trail
Automated Quoting
Automated Scheduling
Automatic Backup
Availability Management
Barcode/Ticket Scanning
Booking Management
Calendar Sync
Chat/Messaging
Checklists
Client Management
Collaboration Tools
Communication Management
Communications Management
Confirmations/Reminders
Contact Database
Contract/License Management
Cost Tracking
Credit Card Processing
CRM
Customer Database
Customer History
Customer Management
Customer Service Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Import/Export
Debit/Credit Card Processing
Dispatch Management
Documentation Management
Document Storage
Drag & Drop
Driver ETA
Electronic Forms
Electronic Payments
Electronic Signature
Email Management
Employee Management
Employee Scheduling
Equipment Maintenance
Equipment Tracking
Estimating
File Storage
Fixed Asset Management
For Commercial and/or Industrial Electrical Contractors
For Locksmiths
For Mechanical Equipment
Forms Management
For Pest Control Companies
For Plumbing Industry
Generative AI
Geographic Maps
Group Scheduling
Historical Reporting
Image Capture
Inspection Checklists
Inspection Management
Inventory Tracking
Invoice Management
Job Costing
Job Scheduling
Job Tracking
Knowledge Management
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile App
Mobile Signature Capture
Multi-Location
Offline Access
Online Booking
Online Payments
Online Time Clock
Payment Collection in the Field
Payment Processing
Pest Activity Tracking
Predictive Maintenance
Preventive Maintenance
Price and Cost Calculations
Price/Margin Management
Pricing and Cost Calculations
Process/Workflow Automation
Productivity Analysis
Productivity Tools
Project Management
Property Layouts
Proposal Generation
Purchasing & Receiving
QuickBooks Integration
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Recurring Appointments
Recurring Invoicing
Recurring Orders
Reminders
Reporting/Analytics
Reporting & Statistics
Route Optimization
Safety Management
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
SMS Messaging
Status Tracking
Task Management
Task Scheduling
Technician Management
Third-Party Integration
Third-Party Integrations
Time & Expense Tracking
Time Off Management
Timesheet Management
Time Tracking
Workflow Management
Work Order Creation

ServiceM8 Integrations

Stripe

MYOB Business

Xero

Zapier

QuickBooks Online

Mailchimp

See all 10 integrations

ServiceM8 User Reviews

Overall Rating

4.5

Ratings Breakdown

68%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.5

Functionality

4.3

Jeremy F.

Verified reviewer

Commercial Real Estate

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2024

Cleaning company reviews servicem8

Been a great thing for my business as well as us to Bill our customers keep a track of our employees and assigned jobs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows us to Bill and keep track of employees and jobs all in one place

Cons:

That is only available on Apple products

Reasons for switching to ServiceM8

Because maid Central became too expensive for the need to the bar company

Gareth B.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Reliable, user friendly job management platform

Superb. Excellent service, with quick responses to calls for help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Efficient job management platform with superb value for money.

Cons:

There is a need for additional addons, some are free some are paid for premium but still offers VFM. For field users the full versions ios only but there is an lite android version

Reasons for choosing ServiceM8

Value For Money, ease of use, platform flexibility

Ben B.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Good Software. Horrible customer service!

ServiceM8 as a CRM is great. But I really do not appreciate a company that doesn't look out for their customers and doesn't use fair and normal business practices to solve problems. I signed up with ServiceM8 a long time ago. I haven't used the account in years and the account was left open but dormant. I finally decided to switch to ServiceM8 and I sign up for both their CRM software and their unlimited plan on their phone service. I paid their gold service partner a lot of money to transfer over my data and get all the forms and customization on the account completed. When I went to turn on the unlimited phone service, they have doubled its price. DOUBLED! I explained to their management that the account and the intention to activate the phone service was done much before aby price change was completed. We were simply waiting for the migration to complete. I spoke to different reps via chat and explained the issue. Although one rep said she will honor it, they were unwilling to put me on the plan and are screwing me over by making me pay double for the exact same unlimited plan they offered prior. Absolutely zero phone support. No way to talk with management. Chat support doesn't care for their customers at all. Horrible experience. I would have canceled this entire move but I already spent a ton of money to the service partner and committed to this company. Big mistake.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software is very customizable and allows to do things that are not possible with other CRM software.

Cons:

Customer service is a disaster. They have absolutely no understanding and don't care about their customers. Good luck if you run into an issue and need their help.

Reasons for switching to ServiceM8

Better customization and my brother who is also a contractor uses them.

GWEN S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for free trial

Review source

Reviewed December 2025

Was good but not for me

Its a good progam, and likes some features but sadly with the structure of my compaglny, i needed the ability to have on demand availability and poating to have people pick up jobs as they become available. There was also no option to include tasks for forms to jobs. All of which i need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that the peogram has a calendar and your able to add customers details whwn booking services

Cons:

I disnt like the fact that i wasnt able to have users or employee update their availability. For my service company, that was very critical for me.

Reasons for choosing ServiceM8

I actually left ServiceM8 to go to Connecteam because their interface and features suites my company better

Kirk B.

Verified reviewer

Security and Investigations

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

sm8 review

Innnovative design and good text chat tech support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Field app for techs and simplicity yet powerful software integrations Neat features

Cons:

Apple Phones only Not the greatest sync to QBO Chat only support directly Lack of quality reports customized easily

Reasons for choosing ServiceM8

price, features, app, field service management

Reasons for switching to ServiceM8

Improvement to quality app and new features and GUI

Heather A.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

Overall dissatisfied

My overall experience is poor. The partner I paid to ensure automations and features ran properly could not provide me with a itemized invoice of what I paid for. Add-ons within the program that I needed for my business or soon canceled and no other alternative available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The option to apply the convenience/service charge to the client within the invoice. Although Visa and MasterCard just required them to change it back. Other important features like the customer portal and custom forms was essential.

Cons:

Many features glitch and don't work properly, only chat support can rarely solve or fix problems in real time. Some features available were not guaranteed and have since been discontinued and no insight to replace them.

Reasons for switching to ServiceM8

Poor quality of features limiting common possibilities which other programs have.

Sheri P.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

Great for small business!

Pretty happy it was great for a small start up company!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the ease of use. I miss being able to search for jobs to find pricing something I’m not able to to do on other dispatch software

Cons:

Less tracking and a little less options than what HCP offers

Reasons for choosing ServiceM8

Because they offered tracking and VoIP for our voice service that also records calls

Katherine B.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

A must have for trades

We have only been using the platform for a month

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons). - The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job. - the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand). - You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary. - job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature. - the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails.

Cons:

- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board). - It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board. - the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...) - It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.

Reasons for choosing ServiceM8

cost and functionality against other providers

Matthew K.

Verified reviewer

Construction

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2023

6 months later and still can't track job time or travel time.

Disappointing at best.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Worked for a little whileease of use when working

Cons:

No customer service numberSupport is extremely poor and slowThey try to direct you to external support people who charge for their service

Reasons for choosing ServiceM8

On paper seemed to fit the profile of what i needed. In practice, is a very poorly supported and executed software with very low level support, poor customer service, can be extremely slow at fixed issues (currently been waiting 6 months for job auto time tracking to work.

David N.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Deal Breaker - No way to accurately track advertising conversions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Servicem8 has some great features like online booking, text message reminders, managing jobs with staff, etc.

Cons:

If you run Google Ads, the platform currently only allows adding a Google Analytics tag on the booking form. This is not enough to track lead attribution. Without proper conversion tracking, we cannot optimise campaigns, which means advertising spend is essentially being wasted. At a minimum, you should support Google Tag Manager (GTM) or provide a way to implement end-to-end conversion tracking. Without this, businesses cannot measure ROI or make data-driven marketing decisions. Please prioritise adding GTM or an equivalent solution, without it, this product isn’t viable for serious advertisers.

Showing 1 - 10 of 311 Reviews

See All Reviews