eFit 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

eFit

4.1

(35)

Pricing

Starting at $99.00 per month

About eFit

eFit Financial is a cloud-based gym and fitness center management solution that allows clients to automate tasks and track payments in real time. This software caters to clubs of all sizes and types, including aerobics, personal training, boxing and martial arts facilities.

eFit Financial lets users manage memberships, schedule personal trainers, generate trainer payroll and manage invoices. It provides gym members with online scheduling, registrations and bill payment options.

Primary features of the solution include billing and payment collection, membership management, time and attendance management, online portal management, inventory control and scheduling. The solution is compatible with various browsers across a range of devices such as desktops, smartphones and tablets.

eFit Finance can be integrated with a third-party Full-Service Advantage solution, allowing clubs to access cloud-based applications and outsource all payment processing, billing and collections. Customers include World Gym, Pro Fitness USA, My Personal Trainer, Gym X, Rock Club and AHC.

eFit Screenshots

eFit Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Basic

$99.00

per month

No plan information available

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eFit Features

Popular features found in Fitness
Attendance Tracking
Billing & Invoicing
Calendar Management
Class Management
Communication Management
Customer Database
Employee Management
Marketing Automation
Online Booking
Payment Processing
Registration Management
More features of eFit
Activity Dashboard
API
Attendance Management
Automated Scheduling
Client Portal
Contract/License Management
Credit Card Processing
Event Management
Inventory Management
Member Portal
Membership Management
Point of Sale (POS)
Reminders
Self Check-In/Check-Out
Team Management
Visitor Management

eFit User Reviews

Overall Rating

4.1

Ratings Breakdown

43%

34%

17%

Secondary Ratings

Ease of Use

3.7

Value for money

3.9

Customer support

4.5

Functionality

3.7

Julius K.

Verified reviewer

51-200 employees

Used other for less than 2 years

Review source

Reviewed December 2018

eFit Financial is a perfect Gym financial management tool

Simple and effective way to management gym finances and clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its simple to use, web based booking makes it easy for clients to book sessions from home and confirm availability of instructor, its affordable for use by start up gyms, offers POS features to facilitate reception of payments.

Cons:

poor customer support, requires some initial training to effectively set up and use all features. All the features work as expected.

Vendor Response

Hi Julius, thank you for sharing your feedback! We're glad we've been able to provide an affordable solution for your online booking and gym management. We're sorry to hear about your experience with our support team. Making sure our clients have everything they need to succeed is our top priority, and we're always looking for ways to improve our process. If you'd be willing to share details about your experience with us, please call 877-772-3348. Thank you for your continued trust and partnership!

Replied October 2019

Kelly T.

Hospitality

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

Great customer service!

Able to sign members up with ease!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For the most part, very easy to use! We have a pretty simple operation and it works perfectly for our needs.

Cons:

Sometimes, it takes a lot of steps to be able to achieve what you would like to and what you are trying to find is not where you think it will be.

Vendor Response

Hi, Kelly. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that you¿ve enjoyed our customer service and easy-to-use features. We'd like to learn more about your feedback on our user interface. Please call 877-772-3348 to speak with our support team. Thank you for your business and partnership. -- The eFit Team

Replied June 2018

Jen C.

Used unspecified for unspecified

Review source

Reviewed December 2015

Who did they pay to give it a 5 Star rating?

I have lost clients due to their collection tactics. I have asked them on several occasions to contact the fitness center prior to harassing our clients. We have a valued personal relationship with each of our clients. I would much rather make a phone call to my client to update their credit card information. Efit sends threatening letter, emails and calls. It is overall not user friendly and out dated. The customer service representatives are friendly, and help to the best of their ability, but the software is terrible. Looking forward to the end of my contract so that I can find a real software that fits our needs.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Jen, I'd like to apologize on behalf of eFit Financial. We do everything possible to ensure our clients are presented with the best customer service. We've attempted to contact you several times, and haven't received a response, so I wanted to follow up here and let you know that there are two ways you can request that we no longer contact your members. The first would be to send in a Club Changes Form and request it. There is also a setting within the software to request that we no longer contact your members. I'm also very sorry to hear of your frustrations with our software. We offer free training to all our clients and would love to help you with any issues you are experiencing. Please contact our customer service department and we'd be happy to schedule sessions for you and answer any additional questions you have. Sincerely, Brianna Ballast - Customer Support Manager

Replied January 2016

Fran C.

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

Overall the software does everything that gets the job done.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've used it since 2004, get's the job done, has a ton of reports and you have the best customer service.

Cons:

Not user friendly for our customers, no calendar for website, always run into querks with the activity scheduler, does not have features that competitors now have.

Matthew B.

Used unspecified for unspecified

Review source

Reviewed February 2016

Great service, Easy to use

Pro: CUSTOMER SERVICE. Any time I have a question, I have contact information to a real person at the company that generally replies in under 24 hours. That is a huge deal when it comes to best serving the members in my gym, and when I am uncertain about something. Pro: Training. I've been offered several times to be trained on the service, and it has been offered to my employees as well. It is just part of the program. It took me about a week to get familiar with the software, but past that it was generally easy to use. Any question I had after the training, I got a reply and answer in under 24 hours and someone offered to do a live training with me on any question I had. Con: Sometimes when renewing a membership, it does not activate the access card paired with the account, but I believe there is a reminder when renewing an account that tells you to "remember to activate the card in Brivo(the access card system)" Con: It is exclusively partnered with Constellation Payments and they charge the member $30 for a declined transaction. I think that charge is steep, but that is what Constellation Payments does. Maybe have a couple payment processor options. Overall: very happy with the service. I can do anything from scheduling to billing to point of sale. Easy to use, and I can access it from my couch at home. The only thing I'd want is possibly another payment processor as stated above.

Ratings Breakdown

Ease of use

Customer support

Christy K.

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2018

System is outdated and not user friendly. Unable to make changes or run desirable reports

houses customer data and auto billing

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

nothing really stands out to be honest. Most likely I would say that the customer service it your best attribute

Cons:

once you enter something you can not make any changes. Not user friendly Reporting features very limited and non-manipulative Both our locations member data does not merge

Vendor Response

Christy, thank you for your feedback. We're glad you've enjoyed our customer service and automatic billing. We¿d like to learn more about how we can improve your experience with reporting and data management. Please call 877-772-3348 to speak with our support team about your needs. We appreciate the opportunity to work with you and your business. ¿ The eFit Team

Replied June 2018

Jim D M.

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

Efit review

Customer service is good. I would like more options for the check in systems and more options for credit card processing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use

Cons:

Need more options for check in system. The ability to group members by class attended.

Laura S.

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2017

We have been having software issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Monthly fees are reasonable and that we do receive our funds. The customer service team is always available to help, but having to call them takes time from other important tasks.

Cons:

The software is not very user friendly, software bugs, some other issues. The main problem is the system constantly timing out on us.

Elbert E. M.

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2017

Good software, Really helpful, knowlegable staff

Plenty of uses in the software and really helpful staff. Pretty easy to use once everything is populated with your businesses information and calender.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nice staff. Plenty of uses.

Cons:

Can't check members into separate categories or track classes without using the calender.

DIORI J.

Hospital & Health Care

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed July 2016

Efit efficient and effective

Efit has been a wonderful team to work with. With every concern, everyone has been helpful at every turn.Everyone I have worked with did everything they could to make every transition as smooth as possible. From learning to set the system up with training, to having to transfer to a new management team, everyone has been professional and helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that there are many ways to view the history of client information to best serve our members.

Cons:

It's funny the pros are a little bit of the cons, as there is so many ways to delve into the client history that I wasn't able to get to as many methods as I would have liked.

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