Desk365 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Desk365

4.9

(12)

Pricing

Starting at $12.00 per month

About Desk365

Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.

Built for and by IT experts, our helpdesk is robust with features the cover the entire customer experience spectrum.

Shorten the learning curve with easy-to-use features like Knowledge base, SLAs, Round Robin

Empower agents with advanced features like AI-Agent, Approval and Change management, and Automations

Solve support requests across every channel your customers are on with an omni-channel approach.

What’s more? With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.

Desk365 Screenshots

Desk365 Pricing and Plans

Starting price: $12.00 per month

Free Trial

Free Version

STANDARD PLAN

$12.00

per user, per month

Plan includes:

Workflow Automation
SLA Reminders & Escalations
Canned Responses
Draft with AI
Microsoft Teams Ticketing
Email Ticketing system
Support Portal
Web Form, Web Widget
Knowledge Base
Custom Ticket Fields & Status

PLUS PLAN

$20.00

per user, per month

Plan includes:

AI - Summarize Tickets
AI - Generate KB Article
Change/Approval Management
Round Robin Ticket Assignments
Load Based Ticket Assignments
Ticket Watchers
‘Share To’ Tickets
Time Tracking
Tasks To Do
Advanced Ticket Fields

PREMIUM PLAN

$32.00

per user, per month

Plan includes:

Scheduled Ticket Creation
Custom Password Policies
Asset Management
Contact Management
Advanced Encryption

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Desk365 Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Desk365
API
Customer Database
Customizable Branding
Customizable Fields
Data Import/Export
Email Templates
Knowledge Base Management
Mobile App
Performance Metrics
Personalization
Prioritization
Real-Time Chat
Secure Data Storage
Single Sign On
Surveys & Feedback
Third-Party Integrations
Ticket Management

Desk365 Integrations

Microsoft Azure

Microsoft 365

Microsoft 365 Copilot

Microsoft Teams

Microsoft Power Automate

Desk365 User Reviews

Overall Rating

4.9

Ratings Breakdown

92%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.9

Functionality

4.6

Siphosethu M.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for less than 6 months

Reviewed August 2023

Siphosethu Desk365 Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to build in your own automations

Cons:

The Reporting of desk 365 is very basically and could use a little more dynamic components

Reasons for choosing Desk365

The building of desk365 is all user reliant

Reasons for switching to Desk365

Better ticket management

Vitor M.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used daily for less than 6 months

Review source

Reviewed February 2024

A very easy and complete platform!

10/10 tool! It was very simple setup. Excelent support from Kani. The trial is quite good to test all the features (it has a lot of them)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A lot of customization possibilities and very easy to understand and use. Very good support by the team of desk365 Fair price. Operability with Microsoft Teams almost 100%

Cons:

Lack of languages change on the agent portal. No attachment field to customize forms No agent portal on teams.

Reasons for choosing Desk365

No ticket limits, more functions, price x value.

Reasons for switching to Desk365

Price and operability with Teams! Automation features and integration with microsoft tools.

Ryan G.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Reviewed February 2023

Desk 365---Integrated O365 Help Desk---Like it was designed by an IT professional

Most positive and seamless implementation I've ever had.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It integrates with O365. New features (weekly!). Terrific (and I mean terrific) customer service. Have a good idea for a feature? You might see it in a month--seriously that's a realistic turn around a good feature add. They are sensitive and responsive to feedback. Very easy implementation, intuitive dashboard for agents and users--and it ties in tight with O365 and Teams.

Cons:

I don't have any cons other than I wish we would have found it sooner.

Reasons for switching to Desk365

Dated software, not intuitive, no O365 integration

Derek R.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Reviewed March 2023

Desk365 review

tracking issues for users

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of usability and updates are frequent.

Cons:

the software does everything we need. Desk365 is quick on releasing updates for features.

Reasons for choosing Desk365

Tikit did not have an updated roadmap, the interface was slow and it was more expensive.

Nur Hafizah M.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 6 months

Reviewed March 2023

Easy to Use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's so easy to use and configure due to the simple interface. In addition, it's also cheaper compared to other ticketing system in the market. Not the mention the amazing functions provided and the fast responses from Desk365 support team. The development team also very attentive to our request and suggestion.

Cons:

Would be nice if you can notify us regarding some critical changes. Previously we've encountered some critical changes such as minimum ticket field and contact fields appear on user forms.

Reasons for choosing Desk365

Affordable cost with suitable features for our company use

Jon B.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 6 months

Reviewed February 2023

Desk365 - A powerful helpdesk solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that there is some sort of API integration which really helps with the processes we have established at our business so far. I also love the teams integration as this is our primary source of communication.

Cons:

I think the notifications and templates can be greatly improved. This was a strong suite in our last helpdesk and was the better part of it. Desk365 has come along way and I know they are working on these features.

Reasons for choosing Desk365

We choose it because it was the best bang for your buck. You really do get a solid helpdesk platform compared to most in this price range. It was a no brainer.

Reasons for switching to Desk365

too costly and lack of newer integrations like teams, mobile functionality, etc.

Verified

Reviewer

Information Technology and Services

201-500 employees

Used daily for less than 6 months

Reviewed April 2023

Review for Desk365

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly.Easy to use.Admin configuration makes easy.As we are very much using MS teams, Desk365 is the best solution we got for IT support.

Cons:

Some of the features are yet to be developed.

Michael R.

Verified reviewer

Government Administration

10000+ employees

Used daily for less than 12 months

Reviewed August 2023

Great Ticketing System

Excellent. Desk365 support helped us implement it. They took our suggestions to make the product better and have implemented several of them. very responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use. Teams integration. Customer support.

Cons:

There is nothing about this product I do not like.

Reasons for switching to Desk365

Less expensive and better features

Mirko B.

Verified reviewer

Oil & Energy

51-200 employees

Used daily for less than 6 months

Reviewed February 2023

The Helpdesksystem, everyone should know about

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Performance, Support, Easy-to-use.The Performance is incredible - one of the fastest Helpdeskyystems i have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It's self-explanatory.

Cons:

We haven't experience anything we don't like.