EV Service Manager 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

EV Service Manager

3.4

(14)

Pricing

Starting at $999.00 per year

About EV Service Manager

EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a web-based or on-premise deployment, and is both Mac and PC compatible.

EasyVista offers core help desk features, as well as IT asset management and knowledge management. Other features offered through EasyVista include codeless integration, mobile-first design, interoperability across devices and operating systems, reporting, language and translation support, role-based IT service management, and many more. EasyVista also offers users the ability to automate service management through a built-in drag-and-drop workflow engine, creating faster and more easily accessible troubleshooting and task management.

With more than 20 years experience, EasyVista serves over 1,000 clients across the globe. Gartner has ranked EasyVista in the top three global providers in digital workplace solutions.

EV Service Manager Screenshots

EV Service Manager Pricing and Plans

Starting price: $999.00 per year

Free Trial

Free Version

Basic

$999.00

flat rate, per year

No plan information available

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EV Service Manager Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of EV Service Manager
API
Asset Lifecycle Management
Asset Tracking
Audit Management
Availability Management
Capacity Management
Change Management
Client Portal
Configuration Management
Contract/License Management
Cost Tracking
Dashboard
Data Visualization
Drag & Drop
Incident Management
Inventory Management
IT Asset Tracking
IT Reporting
Knowledge Base Management
Knowledge Management
Maintenance Management
Problem Management
Procurement Management
Project Management
Release Management
Service Catalog
Supplier Management
Support Ticket Management
Task Management

EV Service Manager Integrations

Trello

Flow

Slack

WordPress

Microsoft Power Automate

Zapier

EV Service Manager User Reviews

Overall Rating

3.4

Ratings Breakdown

50%

21%

Secondary Ratings

Ease of Use

3.1

Value for money

3.8

Customer support

3.8

Functionality

3.5

Verified

Reviewer

Mining & Metals

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Complete ITSM tool easy to implement and use

We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available.

Cons:

Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons.

Reasons for choosing EV Service Manager

a POC demonstrate EV SM to be an fast to implement tool meeting our requiriements

Chris C.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Very Flexible to a fault

We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work.

Cons:

There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL.

Reasons for choosing EV Service Manager

Cherwell wasn't very responsive and ServiceNow was really expensive for the same features.

Reasons for switching to EV Service Manager

Needed something more up-to-date and full-featured.

Verified

Reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

EasyVista isn’t so Easy

I liked the latest versions we used but only somewhat. It had button layout and GUI that was not intuitive at all. Not mobile device friendly. Would not recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They improved the versions of the software yearly. It did improve in speed and functionality but it took awhile to implement.

Cons:

It was very hard to configure and took a lot of time. Almost requiring a software developer for this purpose only.

Reasons for switching to EV Service Manager

We needed to implement more tools into our documentation and a self service portal.

Jake T.

Verified reviewer

Food Production

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

EasyVista wasn't always Easy

I used an older version of the EasyVista service manager, which had a number of issues. A lot of those have been solved in a newer version, but the licensing cost was just a bit too excessive to warrant

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EasyVista's ticketing system worked very well, giving us a lot of options to change how we interacted with the system.

Cons:

There were some features that were hard to use, specifically the asset management portion.

Christopher G.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

A feature rich ITSM tool

It has been a very positive on boarding experience with Service Manager, with seamless logon via SSO and easy to use queries to get up and running in managing tickets and raising change requests. The vendor provides software updates and support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software offers a comprehensive way to manage incidents and service requests that are logged via the EV self service module. The web app has a clean interface with a good use of colours to make it easy to see the type of ticket raised and its SLA. A good feature is that within a ticket on Service Manager, you can easily access the end users information and also see additional details like the tickets they have raised in the past. There is a wealth of back-end integrations and development opportunities to expand the software to work with APIs and 3rd party systems

Cons:

When some tickets are logged with embedded images/HTML content, it doesn't seem to render properly and can thus make it difficult to triage an incident or request because you cannot read what was raised

Michael W.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

EV Review

Poor - The interface and trying to get it develop was very difficult. We had to hire an outside vendor (FMX) to get it to a point it was usable. This was a pretty big cost for the university to absorb. EV should have been better prepared to support their own products.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Workflow editor - Like the interface and having all the icons close to the work space.

Cons:

Functionality - The interface is clunking and hard to navigate, even for my IT staff. The learning curve to use the interface and navigate around is quite lengthily. This hurt us as an organization, as people were discourage to use it.

Reasons for choosing EV Service Manager

Cost - It was the cheapest of the offerings.

Reasons for switching to EV Service Manager

The university was looking for a more functional product then what they were currently using.

Jeff L.

Verified reviewer

Utilities

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

Easy Vista Review

It gets the job done, it is, It's pretty easy to use, it's web-based so that you can get to it from anywhere, it's relatively quick to refresh as compared to other web applications, It is highly customizable, to fit the needs of any organization Ours is a couple of versions old, so I do not know what is fixed or changed in the future additions, but i hear from our vendor that it has major updates and i can't wait to see them

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's pretty easy to use, it's web-based so that you can get to it from anywhere, its relatively quick to refresh as compared to other web applications

Cons:

Application time out settings are across the board, there needs to be a separate timeout for HelpDesk user that are in it all-day

Reasons for choosing EV Service Manager

N/A

Reasons for switching to EV Service Manager

I wasn't involved with the Switching/purchasing decisions, but from what I learned in the Implementation the decision-makers wanted something new

Verified

Reviewer

Chemicals

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

EasyVista - more than ticket management

Normally I use the change request, service, incident, and problem management modules regularly. It allows the teams to manage their daily work in one place, without the need of more applications. The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for. Change requests, incident management, service requests, problems management, assets management and many other features.

Cons:

Steep learning curve Not the bet user experience To heavy on resources

Trever E.

Verified reviewer

Warehousing

1001-5000 employees

Used monthly for more than 2 years

Review source

Reviewed December 2018

I hate putting in tickets!

The software looks like it was created 20 years ago. This software was not created with the end-user in mind.

Ratings Breakdown

Ease of use

Functionality

Pros:

This software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses.

Cons:

Creating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc.

Miguel N.

Verified reviewer

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed February 2018

Not the Best, not the Worst, something in the middle

None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

* Alot of information and modules on EasyVista, *There's various helpfull modules, and alot of customizability in them. * I like alot the contracts module.

Cons:

* Modules on EasyVista are too crowded and difficult to understand. * The Organization is terrible, buggy and slow interface. * Sometimes is hard to even know where is what you are looking for because of the interface is weird.

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