Gnatta 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Gnatta

4.7

(3)

Pricing

Starting at £30.00 per month

About Gnatta

Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to large organizations. Full coverage is available across digital channels including webchat, email, messaging and social media as well as traditional channels such as telephony.

Using the bespoke Gnatta workflow engine, a combination of AI and automation are deployed alongside human advisors to ensure every inbound and outbound contact is managed by the right person or process, using the right information and at the right time. It is fully customizable, with all automation editable by the user to ensure they reflect the necessary processes and priorities.

It can be integrated with both first and third-party tools from CRM's and tracking systems. All customizations can be used alongside the advanced features of dynamic automated responses and SLA management. It includes a profile aggregation feature, which captures messages from customers across multiple channels and adds them to a centralized interaction.

Gnatta Screenshots

Gnatta Pricing and Plans

Starting price: £30.00 per month

Free Trial

Free Version

Basic

£30.00

per user, per month

No plan information available

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Gnatta Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Gnatta
Activity Tracking
Agent Interface
Alerts/Notifications
API
Automated Responses
Autoresponders
Batch Communications
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Canned Responses
Chatbot
Chat/Messaging
Communication Management
CRM
Customer Communication
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customizable Branding
Customizable Reports
Dashboard
Data Import/Export
Email Management
Engagement Tracking
Feedback Management
Inbox Management
Interaction Tracking
IVR
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Live Chat
Monitoring
Multi-Channel Data Collection
Multi-Language
Offline Form
On-Demand Communications
Performance Metrics
Personalization
Queue Management
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Search/Filter
Sentiment Analysis
Single Sign On
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Template Management
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Widgets
Workforce Management

Gnatta Integrations

Shopify

Salesforce Sales Cloud

Gnatta User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

Have you used Gnatta and would like to share your experience with others?

Fiona A.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Data Rich- Superb Support

Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both.

Cons:

It still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines)

Reasons for switching to Gnatta

Zendesk was costly for function that it should automatically include. The integrations were always clunky and you end up paying a fortune for something that you can get with Gnatta (with better user experience for the agent)

Martin B.

Used unspecified for unspecified

Review source

Reviewed July 2015

Great software to combine social and non social customer service

We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback. Their support guys are great and I understand they are adding multiple language support soon? Give them a try - very good indeed.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Thanks for the response Martin!

Replied July 2015

Tom J.

Used unspecified for unspecified

Review source

Reviewed July 2015

Everything I need

Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Thanks Tom!

Replied July 2015

Showing 1 - 3 of 3 Reviews