everything HelpDesk 2026: Benefits, Features & Pricing

Wondering if everything HelpDesk is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

everything HelpDesk

4.3

(13)

Pricing

Starting at $20.00 per month

About everything HelpDesk

everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports. Key features include multi-departmental desk support, dashboards, email and calendar integration.

everything HelpDesk’s email and calendar integration feature allows users to schedule appointments, tasks and events on platforms like Microsoft Outlook, GroupWise and SMTP.

The dashboard feature helps users view analyze employee performance against key performance indicators. The help desk ticketing system is functional across various departments including IT, human resources, maintenance and more.

Support is available via phone and email.

everything HelpDesk Screenshots

everything HelpDesk Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Basic

$20.00

per feature, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

everything HelpDesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of everything HelpDesk
Activity Tracking
Alerts/Notifications
API
Asset Lifecycle Management
Chat/Messaging
Configuration Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Email Templates
Help Desk Management
Incident Management
Knowledge Base Management
Performance Metrics
Prioritization
Project Management
Reporting & Statistics
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third-Party Integrations
Ticket Management

everything HelpDesk Integrations

Microsoft Outlook

Gmail

everything HelpDesk User Reviews

Overall Rating

4.3

Ratings Breakdown

38%

54%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.5

Functionality

4.2

Hector V.

Verified reviewer

Education Management

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Great Helpdesk Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can fully customize this software depending on your needs, you can add a connection to your SQL and active directory, you can have 2 way communication between technician and the person that created a work order or asked for help, you can add attachments, videos, etc

Cons:

if you modify or customize your software and you upgrade to the latest version you sometimes loose any manual change so make sure you make a backup before each upgrade

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed April 2018

Solid self-hosted helpdesk

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions.

Cons:

Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking.

Vendor Response

Thanks for this review! We¿re happy to announce everything HelpDesk (¿eHD¿) currently integrates w/Asset Tracking thru ¿GroupLink Network/Asset Explorer¿ & its partner, and v11.7 (late `18) will integrate w/MS & Google cals. We¿d love more input as many customers participate in the roadmap. Current & 2018 releases include: ¿ MFA, ADFS, Google SSO, etc. ¿ More APIs w/acctg & other ¿ Asset Tracking tied deep w/incident reports, work-orders ¿ Enhanced Self-Service (w/ predictive KB) ¿ New mobile apps o use GPS for location-based work-orders o scan-in/out w/mobile device o apps thru Apple & Google ¿ "Network Asset Discovery" (e.g.,topology, audit, reports) & "Network Device Monitoring¿ (e.g., alerts & alarms) With great customer relationships we¿ll continue to upgrade and improve our already strong ticket & asset tracking solution, keeping it powerful, easy to use & economical for the budget minded. Happy to discuss 801-335-0700

Replied May 2018

Ann H.

Used unspecified for unspecified

Review source

Reviewed November 2016

grouplink helpdesk

Ease of use for the end user submitting a ticket is easy. Ease of use for the administrative side (setup) is not that easy. Customer support is slow to respond, have submitted tickets in the past that took months to get responses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Ann, thank you for your feedback! We apologize for any delayed response to your submitted tickets. We work hard to make timely support responses a priority at GroupLink and have made attempts to contact you. Please reply at your convenience and we will be happy to resolve those issues.

Replied November 2016

Jasper v.

Consumer Goods

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2016

does what it needs to, very basic, but lightweight, works in most browsers

it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts & payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult.

Cons:

sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New>Ticket/KB/Filter>Group>Category>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement.

Marissa R.

Verified reviewer

Furniture

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Our work flow

Using everything HelpDesk helps us run our company a lot better and we get to solve problems within our company faster. It has been easy to use and to communicate within our team and get task done. We use it daily and our work starts here with everything HelpDesk.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is very easy to use. Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain. Assigning tickets to a specific person allows us to held that individual accountable for their work.

Cons:

Adding tabs to the (My tickets) section could be made easier for the user trying to add tabs.

Verified

Reviewer

Higher Education

1001-5000 employees

Used other for more than 2 years

Review source

Reviewed July 2018

Great Help Desk Ticketing Solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that it is very customizable. You can make custom fields and report on those. They also have an add on called Dashboards. This really is cool as it gives you real time statistics of tickets you have open/closed, etc.

Cons:

The interface is a little outdated. Old school menu systems in a webpage. Doesnt really seem like you're on a webpage, more like you're using a thick client

Mark D.

Used unspecified for unspecified

Review source

Reviewed December 2016

Got the job done.

Overall, "everything HelpDesk" by Group Link is a solid HelpDesk solution. I used this software at my prior job for almost 2 years and had no complaints. It certainly isn't very flashy and it did does not have a lot of customization, but for what it was used for (task management, communication between tech/client) it just simply got the job done. It is lacking some of the most attractive features that you may find other solutions but in my experience there was rarely a software glitch or a problem that required support. All that said, If you are looking for a solid, albeit conservative, helpdesk, and asset management solution, then this would be a great choice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Well-built, rarely had any software problems - Allows customization of ticket views - Great integration with other departments

Cons:

- Rather bland layout - Feels a little out of date - A little pricey for what you get.

Vendor Response

Mark, Thank you for your feedback! We appreciate your comments from your previous job and are sorry to hear you are not using everything HelpDesk (eHD) with your current employer. We wish you could see and use the latest version of eHD, with its great UI and powerful features and flexibility for streamlining work for IT technicians & management, and for giving great Work Order tracking and templates and reports for other departments, like HR, facilities and maintenance. Also, our new pricing structure makes eHD very cost advantageous for small to large organizations and we also offer a Free Version for up to 3 technicians http://grouplink.com/products/everything-helpdesk/free-helpdesk-offering/ We'd love to work with your current team! Sincerely, Your GroupLink Customer Success Team

Replied December 2016

Tim K.

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2016

Great software for the price

We have been using Grouplink for 4 years and it works great for our environment. We only use the incident management and knowledgebase functions and they perform very well for our 300 user environment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use. Easy to customize. Its integration with our email system. We like the knowledgebase as well.

Cons:

The inventory module is not very usable for us.

Mike G.

Education Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2016

great product

very happy with it, been using for about 10 years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Willies G.

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2017

Ehelpdesk for the win

Ehelpdesk has been a very important tool in our organization. It allowed us to track our work, problems and solutions. I love that it is user friendly and most staff can create tickets without training.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use

Cons:

Showing 1 - 10 of 13 Reviews

See All Reviews