Help Sumo 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Help Sumo

5.0

(15)

Pricing

Starting at $14.99 per month

About Help Sumo

Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key help desk functionality such as email ticketing, live chat, a self-service portal and service-level agreement (SLA) policy management.

Help Sumo’s email ticketing module allows users to reply, change, print and resolve multiple emails at once with triaging and mass action features. Email merging, cloning, splitting and smoothing are also offered. Emails are automatically monitored to determine ticket frequency and question type, which can help users to develop a knowledge base.

Users can build customized FAQs and knowledge bases. Help Sumo tracks the articles clients use, as well as questions that are not answered by available articles. It also offers tools to create a self-service help desk for clients. Users can also document SLAs and distribute them to clients.

Help Sumo is available on a per agent per month basis.

Help Sumo Screenshots

Help Sumo Pricing and Plans

Starting price: $14.99 per month

Free Trial

Free Version

Basic

$14.99

per month

No plan information available

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Help Sumo Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Help Sumo
Knowledge Base Management
Real-Time Chat
Social Media Integration
Ticket Management

Help Sumo User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

4.7

Functionality

5.0

Have you used Help Sumo and would like to share your experience with others?

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

Easy and cost-effective support system

An easy-to-use and cost-effective helpdesk solution that you can use without any training.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Help Sumo is a perfect support system for startups, bloggers, and small businesses. It offers you with almost everything that you’d get from a big support system like Zendesk but it is way too cheap. It offers email ticketing, live chat, self-service, data encryption, unlimited storage, and much more. The best part is that it is a hosted helpdesk tool which makes it a perfect choice for small businesses.

Cons:

It needs regular updates and the team needs to add more advanced features that are suitable for medium-sized businesses.

Gangadhar D.

Verified reviewer

Entertainment

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Impressive and Reliable Approach for Customer Enhancement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Help Sumo creates a dynamic option, that allows firms to have a navigable customer control and listen to their customers.

Cons:

Help Sumo gives a powerful aspect of communication, and help is well shared.

Gestione P.

Verified reviewer

Maritime

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Conventional Approach for Customer Help

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Help Sumo makes the process of ticket building effective, and there are helpdesk solutions that are immediate.

Cons:

Help Sumo is flawless, and impeccable in making all businesses functional.

Annex L.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Intelligent Customer Help for Businesses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Help Sumo makes ticketing the best organization form to manage issues that customers have.

Cons:

Help Sumo has captured every customer request and answers are timely and no mistake.

selva k.

Used unspecified for unspecified

Review source

Reviewed July 2014

Very flexible and makes managing a lot of support data easy

Help sumo allows us to manage a ton of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it possible to run a lean support team while experiencing large company growth and not let anything go overlooked. We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very receptive of feedback and will turn around and build what people ask for. They truly listen to customers.

Ratings Breakdown

Ease of use

Customer support

karthick r.

Used unspecified for unspecified

Review source

Reviewed July 2014

Good feature set, meets basic needs, easy to use.

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product is solid and meets our needs. We went live with our internal help desk concept using issuetrak and i have no regrets. It is a great solution for the price. Basic features are easy to configure and you can almost go live with defaults.

Ratings Breakdown

Ease of use

Customer support

aaidy n.

Used unspecified for unspecified

Review source

Reviewed July 2014

Every day is a cool day with helpsumo

With Helpsumo I'm finally managing my email, instead of letting it manage me. The benefits are the ability to automatically find that 20% of one's email that when resolved, takes care of 80% of your daily workload. All of this while leaving plenty of time during the day for those projects that I'd never have time for otherwise!

Ratings Breakdown

Ease of use

Customer support

john w.

Used unspecified for unspecified

Review source

Reviewed July 2014

Possibly the best customer service management tool, depending on your needs

Reduce customer support, improve the support experience for customers, and make the agents more efficient at solving their tickets. We went from 80% customer satisfaction to 98% customer satisfaction within a year and helpsumo was a huge part of this customer delight project that made this shift possible.

Ratings Breakdown

Ease of use

Customer support

aaidy n.

Used unspecified for unspecified

Review source

Reviewed July 2014

Best Support Software Out there

Help Sumo allows you to automate everything, which is amazing. We handled all of our support with 4 full-time people handling over 200 requests per day.

Ratings Breakdown

Ease of use

Customer support

amia l.

Used unspecified for unspecified

Review source

Reviewed July 2014

Simple to use