HelpCenter.io 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

HelpCenter.io

4.8

(11)

Pricing

Starting at $99.00 per month

About HelpCenter.io

With HelpCenter.io you can craft a good-looking and smart knowledge base that answers your customers' questions without writing a single line of code. HelpCenter.io offers an intuitive, fast, and collaborative content editor that makes it easy for anyone to get their hands on writing content, a fully customizable starter knowledge base template with live preview and versioning. This way, you can keep updating it with the peace of mind that nothing could break even when it already serves customers.

Our AI-powered website widget will allow you to bring your knowledge base where your customers are and proactively answer their questions so your customer support team can focus on the crucial support cases instead of wasting time answering the same ones over and over again.

HelpCenter.io Screenshots

HelpCenter.io Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Basic

$99.00

per month

No plan information available

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HelpCenter.io Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of HelpCenter.io
Alerts/Notifications
API
Content Library
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Decision Support
Drag & Drop
Full Text Search
Knowledge Base Management
Multi-Language
Single Sign On
Social Media Integration
Templates
Third-Party Integrations
Widgets

HelpCenter.io User Reviews

Overall Rating

4.8

Ratings Breakdown

82%

18%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.2

Have you used HelpCenter.io and would like to share your experience with others?

Verified

Reviewer

Consumer Electronics

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed September 2021

One of the best help center app available.

Support is very helpful and friendly. Tbh, I had a few problems setting up the page, but with the supports help, I think it's looking pretty good now.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate and edit articles, easy to customize, and pretty good search function.

Cons:

1. There is no "add table" function, which is kind of problematic, as we need to generate HTML code and add it to the article. Adding the feature would be nice. . 2. It would be cool if helpcenter.io is compatible with Gorgias, Zendesk, Zohodesk.

Reasons for choosing HelpCenter.io

The others required massive coding.

Reasons for switching to HelpCenter.io

The search function was horrible, and the support is not responding, had no choice but to check for other option.

Vendor Response

Thank you for the nice words. Glad we were able to make it easier for you build a great help center. As to the tables support in the editor and the integrations. These are both on our backlog and should be available in HelpCenter.io soon.

Replied April 2022

Johannes F.

Verified reviewer

Education Management

Self-Employed

Used weekly for more than 2 years

Reviewed September 2024

Feeling "at home" with an unusual residence for my website

For the overall experience, the first word that comes up is "familiar". I kind of feel "at home" with all the "non-tangibles". How [sensitive content hidden] & his team communicate; how I can use the dashboard intuitively; how it improves continuously. Hard to put into words, but it just "feels right" to be here & use this tool not only as an addition to my website, but as my actual website.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hard to say what I like most. Three things come to mind: 1) The flexibility of the tool & how easy it is to use (at least for me it works pretty intuitively) 2) The direction (how it has evolved over the years that I've used it, even integrating some suggestions I made) 3) The communication & support from [sensitive content hidden] (it really feels like he wants to help/support if I have an issue or an idea. Reflecting about it, the last point may actually be the most important. Certainly the main reason why I feel very comfortable recommending Helpcenter.io to my friends. 🙂

Cons:

What comes to mind first about what I like least is the fact (?) that I can't synchronize my Online-Articles with offline Documents. I would love to write most of the articles while being offline (and not in code) and it would be a biig improvement if I could easily synch them in a way that updates my existing articles without me having to copy&paste for hours.

Reasons for choosing HelpCenter.io

At the time it was waaay cheaper than the alternatives and still didn't seem to lack any important features (for my way of usage). So I tried it out, loved it & therefor stayed. :)

Anselm F.

Verified reviewer

Human Resources

2-10 employees

Used weekly for less than 2 years

Reviewed August 2024

Simple yet (or even therefore) powerful

We used it to create a knowledge base for our organization and often times when you do stuff like that, it doesn't really work or gets complicated quickly. But this time with helpcenter.io it actually was quite sustainable and we used it a lot. I think the simplicity of the tool plays a big role in it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feeling that there are real humans behind it and therefore lots of opportunities for change and flexibility in the future. -> That it's evolving and not just a big burocratic company with a set product, where the individual customer is relevant and nothing really happens.

Cons:

because there wasn't the option to create templates there were some mistakes because we did that stuff manually. I think that changed now. :)

Abhi M.

Verified reviewer

Entertainment

2-10 employees

Used weekly for less than 6 months

Reviewed August 2024

Exceptional Support and Great Value

Our experience with HelpCenter.io has been highly positive. Despite our initial doubts, the platform proved to be an excellent choice, offering straightforward usability and great flexibility. Compared to other help center solutions we evaluated, HelpCenter.io stands out for its simplicity and fair pricing. The user interface is intuitive, and the customer service is outstanding, making it a reliable and cost-effective solution for our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What stood out most about HelpCenter.io was their exceptional customer service and the overall value for the price. Initially, we were concerned about the platform's customization options, but that worry quickly dissipated. When we reached out to cancel our subscription due to these concerns, we were pleasantly surprised by a personal response from the [sensitive content hidden]. He not only addressed our customization needs but also provided us with three complimentary months of service. This gesture, along with the team's dedicated support, ensured that we ended up with a help center tailored perfectly to our requirements. Additionally, HelpCenter.io offers a flat rate that remains consistent regardless of the number of team members, making it easy to scale without worrying about rising costs.

Cons:

Our initial concern was the perceived lack of customization options. However, this issue was promptly resolved by the proactive support from [sensitive content hidden] and his team, so it no longer affects our view of the service.

Reasons for choosing HelpCenter.io

HelpCenter.io stands out in comparison to Zendesk for several key reasons. Unlike Zendesk, which is often criticized for its high cost and challenging customer service accessibility, HelpCenter.io offers a more affordable flat-rate pricing model without escalating costs as your team grows. The user interface and experience of HelpCenter.io are notably more intuitive, making it easier to navigate and customize without a steep learning curve. Most importantly, HelpCenter.io excels in customer service; while reaching support at Zendesk can be notoriously difficult, HelpCenter.io’s founder is readily available via email, ensuring prompt and personalized assistance. This level of accessibility and support significantly enhances the overall experience with HelpCenter.io.

Ilya K.

Verified reviewer

Banking

51-200 employees

Used weekly for less than 2 years

Reviewed May 2023

Great product

We were able to set up and launch a Help Center for [sensitive content hidden] within days.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to set up and use. Lots of functionality is available from the box.

Cons:

Bugs in the layout that appear from time to time.

Reasons for choosing HelpCenter.io

Price, easy to use interface, customizable layouts, support for multiple languages.

Reasons for switching to HelpCenter.io

Dev team involvement needed to customize, launch and maintain the Help center.

Anton W.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Reviewed September 2024

One of the best help centers

We've been using HelpCenter.io in our company for several years and are extremely satisfied with the quality of service. It's easy to use, and the support team is always helpful and genuinely listens to feedback. The platform allows us to categorize articles, customize the interface to match our brand, and offers a user-friendly experience both for us and our customers. Highly recommend!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity of use, great functionality, and responsive support.

Cons:

Initially, the process of responding to user comments was a bit inconvenient. However, the team quickly addressed this issue, and now I have no other complaints to mention.

Melanie W.

Verified reviewer

Airlines/ Aviation

51-200 employees

Used weekly for more than 2 years

Reviewed August 2024

User friendly and excellent support

My overall experience with HelpCenter.io has been exceptional. From the straightforward setup process to the prompt and helpful customer support, everything about this platform has been designed with the user in mind. It has significantly improved our ability to provide support to our customers, making our help center both effective and professional. Highly recommended for anyone looking to streamline their customer support operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about HelpCenter.io is how easy it is to use and the superb customer support. The platform is very intuitive, making it simple to set up and manage our help center. Whenever I've had questions or needed assistance, the support team has been incredibly friendly and quick to respond.

Cons:

The only thing I think could be improved is the design customization options. But I notice this improves over time as more options become available.

Angela G.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 2 years

Reviewed May 2023

Easy to use!

[sensitive content hidden] is responsive and helpful. It was very easy to implement and navigate. It's been easy to maintain and update as well which is perfect for our small team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We chose HelpCenter.io as a standalone help center product. It was easy to implement and integrated with Linear and Front.

Cons:

A few aesthetic features like hyperlinking. We'd also like the ability to schedule a published article.

Reasons for switching to HelpCenter.io

Lack of functionality

Priya S.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Reviewed May 2023

Exactly What You Need & User Friendly

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Extremely easy to use, exactly what we needed for our business, and the customer support was exceptional!

Cons:

It would be great if eventually a ticketing system could be integrated within the Help Center.

Bryan S.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 12 months

Reviewed May 2023

Super easy to set up even if you're not very technical

Helpcenter has been great for us. We were able to launch a Help Center in only a few days and it's super easy to use and maintain.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I looked at a few different products and many of them were a nightmare to set up and required very expensive long term contracts. Helpcenter.io was priced so low that initially I was a bit skeptical that it would work for us, but it turned out to be a great solution for us which we were able to launch in just a few days and can easily maintain and make changes to at any time without requiring support from our engineering team.

Cons:

I would love to see integrations for the contact form that would allow us to customize the form and hten direct submissions into Salesforce or a designated inbox.

Reasons for choosing HelpCenter.io

Ease of set up, features, and price.

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