KnowledgeBase 2026: Benefits, Features & Pricing

KnowledgeBase helps you set up a robust help center for your team and your customers. It empowers your team to provide consistent, in-depth answers faster. At the same time, your customers can find answers on their own, day and night. It’s a win-win.

KnowledgeBase is friendly and easy to navigate help desk software that boosts customer experience. Internal knowledge management helps your team organize, manage and share knowledge. Organizing internal product information helps support agents provide consistent answers faster. A quicker response time means more cases handled, more happy customers. The external help center allows your tech savvy customers to find answers themselves, any time of day — even if your agents are off.

KnowledgeBase lets you build a help center that fits your branding. Insights help you draw conclusions, optimize resources and provide data-driven customer support. The external help center is SEO-friendly, so it might attract potential customers in Google. Integrating KnowledgeBase with LiveChat will give your agents instant access to your knowledge base right inside the chat window. All of this happens in an intuitive and easy-to-use dashboard.