ManageEngine SupportCenter Plus 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ManageEngine SupportCenter Plus

4.3

(14)

Pricing

Starting at $495.00 per year

About ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels. Key features include contact management, request tracking, billing and self-service portal.

ManageEngine SupportCenter Plus helps enterprises create and schedule customizable dashboards and reports on key performance indicators (KPIs) and gain real-time insights into help desk operations. It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform. Additionally, its request management solution enables automatic email responses and route requests to specific business units, reducing violations of service level agreements (SLAs).

ManageEngine SupportCenter Plus facilitates integration with ManageEngine ServiceDesk Plus, which lets users manage applications, networks and desktops within an IT help desk console. Support is extended via email, phone and documentation.

ManageEngine SupportCenter Plus Screenshots

ManageEngine SupportCenter Plus Pricing and Plans

Starting price: $495.00 per year

Free Trial

Free Version

Basic

$495.00

per year

No plan information available

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ManageEngine SupportCenter Plus Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of ManageEngine SupportCenter Plus
Alerts/Notifications
Client Portal
Complaint Monitoring
Contact Management
CRM
Customer Communication
Customer Database
Customer Portal
Dashboard
Data Analysis Tools
Feedback Management
Interaction Tracking
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Access
Mobile Alerts
Mobile Interface
Multi-Channel Distribution
Multi-Language
Performance Metrics
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Reporting
Reporting & Statistics
Support Ticket Management
Survey Builder
Survey/Poll Management
Surveys & Feedback
Third-Party Integrations
Ticket Management

ManageEngine SupportCenter Plus Integrations

Zoho CRM

Zoho Analytics

ManageEngine Analytics Plus

ManageEngine ServiceDesk Plus

Jira

ManageEngine SupportCenter Plus User Reviews

Overall Rating

4.3

Ratings Breakdown

43%

14%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.2

Functionality

4.4

Have you used ManageEngine SupportCenter Plus and would like to share your experience with others?

Gerson M.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed February 2018

Lots of features

Notification screen reminds me a social network message. That's good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,

Burim K.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

A good helpdesk tool but not perfect

Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory.

Cons:

Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks.

Verified

Reviewer

Pharmaceuticals

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Manage Engine Ticketing System

Ratings Breakdown

Ease of use

Functionality

Pros:

Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems

Cons:

Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...

Aria S.

Verified reviewer

Apparel & Fashion

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed May 2018

Good but can be improved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.

Cons:

Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.

Arvind P.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Super product for enterprise customer

It experience was good after I understand before that I was pretty confused

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread.

Cons:

Mobile notification should be added for ticket status, those whom who are traveling most.

Fazal A.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Manage and Engage with your Clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are managing our clients requests in a seamless manner and generate report and present it to the management of how the progress is going on monthly and quarterly basis.

Cons:

its UI is not that much interactive and we cannot modify the dashboards according to our needs.

amir K.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

Very good experience i have with product, im satisfied.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.

Cons:

The product is a complete one and all what I need has on it, don't change folks, continu your hard working.

Mark J.

Verified reviewer

201-500 employees

Used daily for less than 6 months

Review source

Reviewed June 2018

AS a web based CRM solution, it doesnt get any easier

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.

Cons:

You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.

Verified

Reviewer

Information Technology and Services

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed November 2019

One view of all your customers interactions

Very positive overall experience, and migrating colleagues to a new process and platform was very seamless

Ratings Breakdown

Ease of use

Functionality

Pros:

In the short time we have been using this software it has dramatically improved they way we view all customer interactions with whether it be via email, phone or Portal and even multichannel. It has helped us streamline our incoming customer queries and respond to them more efficiently . I look forward to using the many other features offered, but one step at a time

Cons:

You need to spend a fair amount of time in the software to familiarise yourself with it, but after some time, it all 'just clicks'. great product

Verified

Reviewer

Used monthly for unspecified

Review source

Reviewed January 2018

this software is sooo complex and yet sooo simple to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

usability, lots of features that will need to take some time to review all of them but right now this software will give me everything i need right now

Cons:

i didnt found any yet. i will update if i will find one. theres lots of settings to deal with that it will take some time

Showing 1 - 10 of 14 Reviews

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