ManageEngine SupportCenter Plus 2026: Benefits, Features & Pricing

ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels. Key features include contact management, request tracking, billing and self-service portal.

ManageEngine SupportCenter Plus helps enterprises create and schedule customizable dashboards and reports on key performance indicators (KPIs) and gain real-time insights into help desk operations. It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform. Additionally, its request management solution enables automatic email responses and route requests to specific business units, reducing violations of service level agreements (SLAs).

ManageEngine SupportCenter Plus facilitates integration with ManageEngine ServiceDesk Plus, which lets users manage applications, networks and desktops within an IT help desk console. Support is extended via email, phone and documentation.