SAP Service Cloud 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if SAP Service Cloud is right for your organization?

Our CRM Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

SAP Service Cloud

4.5

(2)

Pricing

Pricing available upon request

About SAP Service Cloud

SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations.

SAP Service Cloud Portfolio features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise.

The sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management.

SAP Service Cloud Portfolio offers support through an online knowledge base, support portal and via phone.

SAP Service Cloud Screenshots

SAP Service Cloud Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

SAP Service Cloud Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of SAP Service Cloud
Activity Dashboard
Activity Tracking
Assignment Management
Call Routing
Chat/Messaging
Communication Management
Contact Database
Contact Management
Customer Complaint Tracking
Customer Support
Data Import/Export
Document Storage
Forecasting
Gamification
Interaction Tracking
Inventory Management
Knowledge Base Management
Lead Management
Marketing Automation
Monitoring
Performance Management
Real-time Consumer-facing Chat
Routing
Self Service Portal
Support Ticket Management
Support Ticket Tracking
Ticket Management

SAP Service Cloud User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.0

Customer support

4.0

Functionality

4.5

Have you used SAP Service Cloud and would like to share your experience with others?

Daniel C.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2023

increasing the efficiency of customer service

All the response processes are faster to solve and easier to follow up to finalize, the tickets are ordered by categories and it helps to make it faster to solve

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Thinking about the attention that is given to each of the clients via virtual, it was decided to hire SAP Service Cloud to provide a better experience and a faster, more efficient, personalized response mode, being pleasant for the clients and that their concerns or requirements be solved faster

Cons:

fortunately I have managed to have a pleasant experience without something along the way that I dislike or affect its operation

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2023

comprehensive solution for customer service and support