Serviceware Knowledge 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Serviceware Knowledge

4.5

(20)

Pricing

Starting at $14.90 per month

About Serviceware Knowledge

Serviceware Knowledge is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and IT. Key features includes full-text search, document search, smart tree, dictionary, ratings, templates, messaging and reporting. The solution offers an optional on-premise deployment as well.

Serviceware Knowledge uses smart algorithms to learn from user interactions. Search results are ranked on the basis of relevance, accuracy, tags and popularity. Users can use filters to customize searches. Click-through smart trees allows users to access organization’s knowledge base.

Serviceware Knowledge lets users track the history and validity of content and update before expiry. Users can be notified of content changes through push notifications. Additionally, Serviceware Knowledge provides integration with multiple apps such as Zendesk, Freshdesk and Salesforce.

Serviceware Knowledge is priced on a per user per month subscription basis and offers multi-lingual functionality. The solution offers mobile apps for Android as well as iOS users. Support is prov...

Serviceware Knowledge Screenshots

Serviceware Knowledge Pricing and Plans

Starting price: $14.90 per month

Free Trial

Free Version

Basic

$14.90

per feature, per month

No plan information available

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Serviceware Knowledge Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of Serviceware Knowledge
Activity Dashboard
AI Copilot
API
Content Library
CRM
Customizable Reports
Customizable Templates
Decision Support
Full Text Search
Knowledge Base Management
Live Chat
Multi-Channel Communication
Multi-Language
Reporting & Statistics
SSL Security
Support Ticket Management
Surveys & Feedback
Tagging
Third-Party Integrations
Workflow Management

Serviceware Knowledge Integrations

Freshdesk

Zendesk Suite

Serviceware Knowledge User Reviews

Overall Rating

4.5

Ratings Breakdown

65%

30%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.5

Dustin S.

Verified reviewer

201-500 employees

Used daily for less than 2 years

Review source

Reviewed October 2017

Sabio helpes us and our teams to work more efficient and deliver better quality

Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so.

Miguel A. R.

Verified reviewer

Marketing and Advertising

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Very helpful

It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality

Cons:

After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved.

Reasons for choosing Serviceware Knowledge

We had experience with other Knowledge Management systems and were a bit disappointed and therefore we were looking to test something new

Verified

Reviewer

Education Management

501-1000 employees

Used weekly for free trial

Review source

Reviewed November 2018

Next generation biological data Management

One stop data Management ... U can easily retive all information. Good experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Well define GUI, optimiz process, good data handaling

Cons:

Bigger size software, many bugs still need to fix.

Rolf L.

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2017

SABIO turns decentralised knowledge to company-wide wisdom

Higher efficiency in customer service, centralised knowledge (just "one truth").

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being.

Cons:

It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-)

Dirk B.

Logistics and Supply Chain

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

Easy to use and implement. Great support received during implementation

We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment

Cons:

Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports.

Ingo S.

Verified reviewer

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed October 2017

Great product - easy to implement - great impact on customer service

lower processing time of tickets higher customer satisfaction stable communication processes in IT crisis situations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to implement and good value for Money easy to use for CS representatives good support for publishing processes possible to integrate the Google search application Integration with ticketing Systems (while you type the problem keywords -Sabio is already searching in the Knowledge database)

Cons:

collaboration functions could be more elaborated copy&paste could be easier to integrate existing documents

Lukas S.

Wholesale

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a partner

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are using SABIO for almost 4 years and managed to consolidate our very heterogenous and extensive service center knowledge with this easy to use knowledge base. Our agents started using SABIO with virtually no training thus the user acceptance was and still is overwhelming. With SABIO we´ve significantly raised our response rate and got rid of other knowledge sources. SABIO helps us to keep our service knowledge on the point and helped us to further reduce our error rate. I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a business partner. Thus far, I have not come across a company that so openly, constructively and authentically looks after the needs of its clients.

Kristin B.

Insurance

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2017

Sabio Knowledgement is the vault for our financial structure - our KNOW HOW!

- speed of spreading our knowledge to our agents in our daily business - rescue Know-How when employees leave the company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Losing Know How is a complete disaster for a company. Years of aggregated information can be lost in a moment. Sabio helps us to protect our Business. Know-How can be transferred to all users. The architecture is very clean and easy and intuitive to use. Our employees use it every day to adapt their competences or just to be sure that they are right. The software is easy to integrate, the support is great and their time of responding is very quick. We will never give up our Sabio!

Cons:

Maybe more possibilities for our "company look and feel" - design in a standard version. Put this topic is not that important for us.

Anne S.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed November 2017

Easy to integrate and good care during the implementation phase

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use, no big trainingsessions needed to understand how to use it. easy to fill with knowledge, structure logical and comprehensible.

Cons:

less good reporting functionality Not all typefaces are available, only the standard Versions

Matias M.

Verified reviewer

Management Consulting

11-50 employees

Used other for more than 2 years

Review source

Reviewed October 2017

We selected knowledge databases for numerous clients. SABIO wins pitches on user experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

End users are usually very satisfied with look and feel and search results so adaption is easy. Implementing style guide and using SABIO as the key knowledge repository for agents as well as self-service works very well.

Cons:

Sometimes in the past we missed certain functionality in the editor and an API for Facebook in when doing social customer care.

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