Splunk On-Call 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Splunk On-Call

4.5

(32)

Pricing

Starting at $10.00 per month

About Splunk On-Call

Splunk On-Call (formerly VictorOps) is a cloud-based help desk solution that enables businesses to manage on-call schedules and rotation of roles for resolving incidents. Key features include alerts/notifications, chat, activity dashboard, collaboration, and event tracking.

Designed for organizations of all sizes, VictorOps comes with a tool to manage tasks assigned to teams and query escalation based on customizable policies. Its visibility module enables users to view records of all conversations, alerts, and actions and update stakeholders on changes. Additionally, the solution lets users report and gain insights into the time taken by teams to resolve incidents.

Splunk On-Call allows integration with various third-party applications such as JIRA, Zendesk, Slack, Salesforce Sales Cloud, HipChat, and ServiceNow. Mobile applications for Android and iOS devices are offered to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation, phone, email, and online help desk.

Splunk On-Call Screenshots

Splunk On-Call Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Starter

$10.00

per user, per month

Plan includes:

Ad Hoc Shift Overrides
Advanced Splunk Integrations
Chatops Collaboration
Incident Rerouting
On-Call Schedule Details
REST API
Route Alerts to Private Slack Channels
Suggested Responders
Unlimited Domestic SMS Notifications

Growth

$35.00

per user, per month

Plan includes:

Ad Hoc Shift Overrides
Advanced Splunk Integrations
Chatops Collaboration
Incident Rerouting
On-Call Schedule Details
REST API
Route Alerts to Private Slack Channels
Suggested Responders
Unlimited Domestic SMS Notifications

Enterprise

$45.00

per user, per month

Plan includes:

Ad Hoc Shift Overrides
Advanced Splunk Integrations
Chatops Collaboration
Incident Rerouting
On-Call Schedule Details
REST API
Route Alerts to Private Slack Channels
Suggested Responders
Unlimited Domestic SMS Notifications

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Splunk On-Call Features

Popular features found in Incident Management
Alerts/Notifications
Audit Trail
Communications Management
Corrective and Preventive Actions (CAPA)
Investigation Management
IT Incident Management
On Call Scheduling
Safety Incident Management
Status Tracking
Ticket Management
Workflow Management
More features of Splunk On-Call
Activity Dashboard
Alerts/Escalation
API
Automated Scheduling
Chat/Messaging
Collaboration Tools
Event Tracking
Incident Management
Incident Reporting
Issue Tracking
Mobile Alerts
Monitoring
Performance Monitoring
Purchasing & Receiving
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Third-Party Integrations
Uptime Reporting

Splunk On-Call Integrations

New Relic

ServiceNow

Site24x7

Slack

Zendesk Suite

Network Performance Monitor

See all 16 integrations

Splunk On-Call User Reviews

Overall Rating

4.5

Ratings Breakdown

59%

34%

Secondary Ratings

Ease of Use

4.3

Value for money

4.6

Customer support

4.5

Functionality

4.2

Chad L.

Verified reviewer

Sports

1001-5000 employees

Used unspecified for less than 12 months

Review source

Reviewed March 2016

VictorOps is our Alerting Funnel

VictorOps has helped us keep all of our alerts in a single place. Don't underestimate how much time you save having an authoritative source for all of your alerting. From VictorOps you can then dole out the alerts to only the teams and therefore the on call member that needs to see the alert. On call member doesn't take care of the issue? You can then automate the process of alerting more people in the team, it's all up to you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Simple when you want it to be, more advanced when you need it to be.

Cons:

Could work better with non-standard schedules. Not every group we work with does on call in standard follow the sun or one week on type of scheduling. Some do on-call in spurts of 4 or 3 hours depending on events.

Verified

Reviewer

Civic & Social Organization

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

optimally priced on-call software to ensure production fires are immediately acknowledged

We use VictorOps for real time incident reporting. This is integrated using scalyr and splunk and slack. So we get alerts on slack with clickable links from scalyr with the actual incident reports logged into victorops. the service is very reliable, and has never failed us once. I would recommend it without reservations to teams who rely heavily on cloud based systems where real time incident reporting is very important

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

works like clockwork, providing a smooth seamless experience. It is incredibly easy to assign on call schedules, and set up alerting. the details is provides about the incidents is very granular and helps provide much needed context. it is fairly inexpensive and integrates really well with several other softwares

Cons:

This isn't a con but a good to have feature I should say. basically it is only as good as your configuration and your logging. victor ops on it's own won't detect new incidents based on past incidents. If certain configurations are off, then it would never receive data input from those points, and you would never be notified of potential incidents arising from the same without human intervention.

Michael H.

Verified reviewer

Computer Software

501-1000 employees

Used monthly for less than 6 months

Review source

Reviewed May 2019

Plain Alerting

This is a really good tool to integrate into your tech stack if you need an alert filter, which you probably do. The down side is that it's very basic and routing alerts takes a degree of skill deploying regex or matching conditions. The cost point is very amicable for a decent filtering tool, but the tool itself has a lot of room for polish which could be a detriment to less technical departments.

Ratings Breakdown

Ease of use

Functionality

Pros:

The software does a good job of the basics. It seemed easy enough to give out to the whole team and we seem to get the needed functionality out of it. The reports are straightforward and easy to identify the problem areas. Integrations are via API so any noise generator that can make an HTTP POST in theory could be integrated.

Cons:

5,000 total alerts per month maximum which may sound like a lot, but a growing enterprise company may find that total to be limiting. The UI is very basic, possibly by design or my limited permissions but in a lot of ways it feels hollow and lacks any real character if you have to use it daily. The mobile application works well, and again keep things organized, but underwhelms visually and doesn't captivate the user in any way.

Ian N.

Verified reviewer

Computer Software

1001-5000 employees

Used unspecified for less than 12 months

Review source

Reviewed March 2016

Add another member to your team with Victor Ops!!

Using VictorOps is like adding another member to your team. By removing the cumbersome problem of over-active alerts, which can cause some serious team fatigue which we experienced prior to using victor ops, you have the ability to add a number of important options relative to the alerts you have created. With the Transmogrifier you can filter through irrelevant alerts with great ease, delivering only the critical alerts to your team. This is of course a process that involves tuning and can take some time. We use Nagios as one of our monitoring tools and the integration with victor ops was seamless. Allowing us to quickly adapt to the ever changing environment that makes up our infrastructure.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

I am really looking forward to our increased use of the Transmogrifier and its ability to attach documentation to alerts on the fly. I can hardly wait until the next alert that rolls in, including a specific and detailed path to solving the problem that is currently alerting. With the Transmogrifier, this feature is only a few clicks away and I am speaking to our team on this on a regular basis in order to improve the team’s efficiency bringing newer folks up to speed faster. The mobile app interface is outstanding and is constantly improved based upon user feedback.

Cons:

The only Con that I have discovered is the time it takes to weed through the alerts that you setup. The robustness of what alerts can be programmed in to be registered is an ongoing process as new systems get added.

Vendor Response

Wow - "I can hardly wait until the next alert rolls in." Thankfully, this means we're doing exactly what we set out to do: making our users' lives better. Thanks for such a wonderful review!

Replied March 2016

Verified

Reviewer

Marketing and Advertising

201-500 employees

Used daily for less than 12 months

Review source

Reviewed July 2017

VictorOps FTW

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy the clean direct design. It makes it very easy to use. It was by far the easiest and most simple to setup when comparing other products.

Cons:

The main negatives of VictorOps are that it doesn't seem to be as flexible as some of the competition in terms of how alerts can be accepted, there are some strict guidelines. I would also like to see some improvements made on the alerting - for instance to put in a delay. I also don't like that some transmognifier features are only available in enterprise.

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2017

Save time and energy with VictorOps

VictorOps allows you to consolidate alerts coming from multiple platforms, into one easy to read interface (and hand mobile app). I would recommend this service for anyone who is responsible for maintaining services and receives alerts from multiple platforms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This has made all the difference for our OnCall

Cons:

Haven't quite figured out how to make VictorOps resolve our issues for us ;-)

Mahipal Singh B.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed June 2022

Splunk On-Call Review

My overall experience with Splunk On-Call is too good. It is easy to use and help organisation to manage the on-call support engineer to handle the incident get raise in the production environment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most impactful feature of this software is that we can easily schedule the on-call support engineer for our production environment. So, the team can easily reach out to the available engineer. and also help to let us know what incidents get raised in a production environment. It helps organisations to manage the support members. Engineers will get notifications about their on-call week and incident get triggered in the env. It is easy to use.

Cons:

As of now, I don't have anything which I don't like about this software.

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

Manage the firehose of information

Overall, VictorOps has significantly improved our signal to noise ratio by letting us pay attention just to the important notifications (like the site being down) rather than the many many other logs we gather.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love that it lets you customize contact schedules between different users in a company so granularly. This is a new product for us and we are a small company so we need to be careful about easing people into these types of dev-ops schedules and VictorOps allows us to do so.

Cons:

In certain places of the UI, it doesn't make sense the order in which you have to do certain actions like adding users vs creating a schedule. Ultimately we figured it out but it's very strict in some places about how exactly you go about organizing your company's scheduler.

Daniel C.

Verified reviewer

Insurance

51-200 employees

Used unspecified for less than 12 months

Review source

Reviewed February 2016

VictorOps is a great tool for alert routing and escalation!

VictorOps is a great application to funnel and route alerts from all your systems in one area. It has scheduling, so any team member is never always on call. The iOS app is a great tool for acknowledging alerts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

alert routing and team scheduling are great features. annotations for leaving notes on how to handle an alert for new team members.

Cons:

not sure I can think of one at this time

Vendor Response

It's always great to hear that we're making a positive impact on how teams are managing their on-call processes. Our focus for the VictorOps platform is on improving the lives of our users so they can focus on driving innovation and not fighting fires - so be sure to let us know how we can improve to capture that fifth star in your review!

Replied March 2016

Shivakant D.

Verified reviewer

Computer Software

Used daily for less than 6 months

Review source

Reviewed March 2018

VictorOps is helping us to build our Sustaining organization

Excellent service for tracking server outages as they happen

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the best is the simplicity to set it up and to integrate with other tools, as well as the versatility to create different teams with different escalation schedules and paging policies.

Cons:

The only thing thus far I have a slight issue with is not having a tabbed view of environments, Since the calls use text to speech, it's sometimes difficult to hear the name of the server which has an outage, though once aware you can just check the app.

Showing 1 - 10 of 32 Reviews

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