Vision Helpdesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Vision Helpdesk

4.6

(48)

Pricing

Starting at $15.00 per month

About Vision Helpdesk

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.

This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.

Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.

Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.

Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environ...

Vision Helpdesk Screenshots

Vision Helpdesk Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Starter Help Desk

$15.00

per user, per month

Plan includes:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Apply SLA Plans to Single Ticket
Article Comments and Approval Mechanism
Assign Ticket to Multiple Staff Agents
Auto Client Registration on Email
Business Hour Schedule and Holiday Management

Pro Help Desk

$25.00

per user, per month

Plan includes:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Add Symptoms for an Incident
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Android Phone App
Applying Bill Rate and Sending Invoice Using Workflows
Apply SLA Plans to Single Ticket
Approval From Clients

Satellite Help Desk

$30.00

per user, per month

Plan includes:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Add Symptoms for an Incident
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Android Phone App
Applying Bill Rate and Sending Invoice Using Workflows
Apply SLA Plans to Single Ticket
Approval From Clients

Pro Service Desk

$40.00

per user, per month

Plan includes:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Add Symptoms for an Incident
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Android Phone App
Applying Bill Rate and Sending Invoice Using Workflows
Apply SLA Plans to Single Ticket
Approval From Clients

Enterprise Service Desk

$60.00

per user, per month

Plan includes:

Add Private Comments to Ticket
Add Private Ticket Notes and Client Notes
Add Symptoms for an Incident
Admin Access Rights and Admin Setting Permissions
Advance Html Editor
Advance Ticket Search Using Different Criteria
Android Phone App
Applying Bill Rate and Sending Invoice Using Workflows
Apply SLA Plans to Single Ticket
Approval and Monitoring the Changes

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Vision Helpdesk Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Vision Helpdesk
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Automated Routing
Call Center Management
Change Management
CMDB
Collaboration Tools
Commenting/Notes
Configurable Workflow
Configuration Management
Contact Management
Contract/License Management
Customer Database
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Document Storage
Drag & Drop
Email Management
Email Templates
Geotargeting
Help Desk Management
Incident Management
Interaction Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Knowledge Base Management
Live Chat
Macros/Templated Responses
Mobile App
Monitoring
Offline Form
Performance Metrics
Prioritization
Proactive Chat
Problem Management
Project Management
Queue Management
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Reporting
Recurring Issues
Release Management
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Scheduled/Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
SSL Security
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Ticket Management
Widgets
Workflow Management

Vision Helpdesk Integrations

Meta for Business

Twitter/X

Comm100

Mailchimp

Redmine

Aircall

See all 28 integrations

Vision Helpdesk User Reviews

Overall Rating

4.6

Ratings Breakdown

69%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.6

Functionality

4.6

Rabindra k.

Verified reviewer

Computer & Network Security

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed October 2025

Decent but Dated - Does the Job

It's a functional helpdesk tool that handles the basics well, but it feels outdated compared to competitors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ticket management system is solid and straightforward. It's easy to create, assign, and track support tickets without getting lost in complicated menus. The interface is clean and Support response time has been decent when issues come up, and the customization options let us tweak workflows to match our process.

Cons:

The mobile app is buggy and sometimes loses connection. Performance slows down when we have high ticket volumes.

Simona M.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

A Powerful Helpdesk Software For Growing Business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that offering support to our customers is easy with Vision Helpdesk. I like the plenty of customization options. The solution is easy to deploy and use.

Cons:

Vision Helpdesk has been awesome. No dislikes.

Reasons for switching to Vision Helpdesk

Vision Helpdesk is amazing as not only a help-desk but also makes handling customer service easy.

Verified

Reviewer

Automotive

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed August 2025

Best customer support desk

My overall rating is very good for customer support and value for money. I refer my colleagues to use this software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best service request process for customer. Easy to report the issues The resolution process is fast.

Cons:

Lack of staff and server issues More maintenance break Anyway it has less disadvantage and recommended

Boyang S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Outstanding Customer Support with Vision Helpdesk

I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries.

Cons:

The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return.

Reasons for switching to Vision Helpdesk

Vision Helpdesk offers a wide range of features that are superior to its alternatives. It has a great customer service team that is always available to answer questions and provide assistance. The software is easy to use and provides a great user experience. It also offers advanced features such as automated ticketing and self-service portals. These features make it an excellent choice for customer service software.

Isaac A.

Verified reviewer

Human Resources

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Vision Helpdesk is the best!

Vision help desk has been great! At our office we use it daily for customer support and feedback. Caring for our customers is our number 1 priority, and vision help desk makes that easy!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Vision help desk has been great for my office to use! Its customer service features and gamification have been wonderful and easy to work on a daily basis.

Cons:

The only thing I didn’t like about Vision helpdesk, was that some of my employees had a hard time catching on. It was a learning curve for them, however once they caught on it was very easy to use!

Connor D.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

I love vision helpdesk

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Vision helpdesk is the easiest out of all the helpdesks to use. It has many functions and has really helped me and my business

Cons:

I found that for some software I use I could link them and the customer support on this matter was poor

LEONARDO P.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

A Comprehensive Guide to Vision Helpdesk: Pros, Cons, and Overall Experience

Overall, Vision Helpdesk appears to be a powerful and flexible tool, with some areas for improvement. It seems to be well-regarded for its multi-channel support and customization options, but potential users should be prepared for an initial learning curve and consider the costs involved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Multi-channel Support: Vision Helpdesk can handle all sorts of customer interactions from various channels—email, chat, phone, social media—all in one place. That’s pretty handy to keep everything organized.

Cons:

Cost: Depending on the features you need, Vision Helpdesk can get a bit pricey, especially for small businesses or startups.

Raj S.

Verified reviewer

Computer & Network Security

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

Very user friendly

Value for money with a lot of features and easy to implement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Enables very high level of customer engagement and ownership. 2, Very user friendly and is easy on your pocket 3. Has a lot of features and user friendly.

Cons:

1. The Forums page is very complex and is not easy to use. 2. Not very compatible with all the social media platforms

Dennis M.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed May 2018

Best software for managing the various internet based customer interaction channels

Talking to customers using Facebook, Twitter and other platforms is faster

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop

Cons:

The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product

Gitesh T.

Verified reviewer

Information Technology and Services

11-50 employees

Used unspecified for unspecified

Review source

Reviewed October 2014

Excellent Help Desk software with wonderful features.

We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Ratings Breakdown

Pros:

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Cons:

Till today I didn't find out any.

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